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Everdure by Heston Blumenthal HUB (page 2 of 2)
- MPN: HBCE2B
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The heat element cracked. Bbq was purchased 29th May2017. Not even 12 weeks old!
Always was a huge fan of this BBQ when I saw it at a Demo at Harvey Norman. Finally purchased it 29th May 2017 not even two months old and the heating element cracked. There were sparks I'm not an electrician in my view definite fault. I had been talking about this BBQ to all my friends since I've had it, one is considering buying one very soon. Spoke to the 1300HESTON team today while at work they told me, "before I can proceed in booking someone to have a look at it, I need the serial number. I said to the lady can you book someone in for me ...
Read moreI am at work I have a copy of the receipt of purchase, she said sorry we need that serial number. I said I have a scanned copy of the receipt is that ok to get the booking started she said no you need the serial number. I said can I have a contact number instead she said no there is only an email address. How is this customer service considering the price of the BBQ?. If I could upload photos of the element I would to show the quality of it. I'm looking forward to someone senior at Shriro to get in contact to explain the above issues. My words advice at the moment to anyone thinking of purchasing hold off I'm more then happy to give another update on how this was handled. So heard back from my email from their technical team was asked where I lived I provided my address and asked if someone could come on a Saturday to fix it like most of us we work Monday - Friday, was told no I asked what was the latest time the response given I will get the technician to get in touch with you and you can discuss that with them. Still waiting for a call or email. Honestly for the price of this BBQ and the follow up service, it's terrible.- Date Purchased
The Best BBQ of the new age
We have been using our Heston Hub for just over 5 months now and I simply can't fault this product. We have cooked on it every weekend since we purchased it and it is still performing the same as day one. In those 5 months we have cooked everything imaginable from beef, chicken, Lamb and pork Roasts to all types of seafood as well as Corn cobs and Jacket potatoes.
We have entertained so many people and everyone has said it has been the best meat they have ever eaten. It is the flavour of the charcoal smoke through the meat that is unparalle...
Read moreled and is the reason why we constantly use this BBQ. The easy start electric ignition is a dream and the charcoal starts to ignite after about 5min and then all you are doing is moving around the charcoal and adjusting the height of the rotisserie poles to suit what stage the cooking is at. We also purchase the Heston lump Charcoal to use with it which also seems to be the best charcoal you can buy. We have bought other brands of charcoal but they just don't seem to do the same job. We are so happy with our purchase and always brag about it when we have freinds over for dinner.- Date Purchased
Hi There,
Thank you very much for your review. Glad to hear you're enjoying the HUB and the charcoal cooking experience. If there was every anything else we could help you with, please feel free to contact us at [email protected]...
Read more Thanks, The Everdure by Heston Blumenthal Team
- Verified
Electric Problem
Original purchased BBQ worked perfectly once and then the heat element failed second time around. Replacement eventually sent out and worked perfectly. Second use the BBQ tripped my electrics. Thinking nothing of it I tried a 3rd time and it instantly tripped my electrics again. I asked an electrician if my electrics could cope with the load and he confirmed that it was fine and that my kettle had more power. I contacted John Lewis to report the problem and they were advised by the supplier that I MUST GET MY ELECTRICS TESTED AND PAY FOR IT as ...
Read morethey never had a problem previously. This feed clearly shows that other people have had the same issues. They refused to replace the BBQ. Totally disappointed that the supplier would not try and fix the problem. For the price of this I am totally gutted that I must return it and shocked that a company would want to blame the customer.- Date Purchased
Hi There - would you be able to send us your email details as a private message? We can then work with you towards a solution for these issues.
Thanks,
The Everdure by Heston Blumenthal Team
Just great
I cant fault my Hub. Quick and easy cleaning too.. grilling chicken is my favourite but not sure if there is a way to smoke fish? Great barbie for the weekend with mates or family. I like the way its built from the box, simple to throw together but its heavy too - needs 2 people to hold up during the leg assembly..great BBQ
- Date Purchased
Dear Toddo,
Many thanks for the kind review and glad to see you are having fun with the HUB....
Read more The HUB is great for smoking any types of meat. We would recommend using good quality wood chips and lump charcoal. Place a handful of wood chips to one side of the lump coal. Be careful not to place them directly onto the lump coal as they will quickly ignite if the coals are hot. The indirect heat from the charcoal will be enough to get the woodchips to start to gently smolder and begin to infuse the meat with that great taste. If you would like any more information, please feel free to drop us a line and we will happily put you in contact with one of our chefs. Many thanks, The Everdure by Heston Blumenthal Team.Find out how Everdure by Heston Blumenthal HUB compares to other Charcoal BBQs
Know better, choose better.
Great BBQ for entertaining
I've used this BBQ for the last 6 months. Great BBQ for entertaining. Takes about 20 minutes for the charcoal to heat enough to use it. I had issues with the heating element shorting the electricity after the third use but the company fixed it free of charge. I've had no issues since. The spit function is great and really the highlight of the BBQ. I've done rolled pork, chicken, duck and a suckling pig that turned out amazing. The 40kg rating on the spit is a bit misleading as the width of the cooking area is 80cm and can only fit about 15kg an...
Read moreimal (most butchers won't do a 15kg pig- luckily I managed to find one in Inglewood Perth: mondos butchers and they even wired the pig to the spit rod and seasoned the meat) Overall a great BBQ for entertaining. I wouldn't get it if you were just cooking for yourself as its time consuming and a bit of an effort to clean. If you want to use it for cooking charcoal meats and have designs on spit roasting a suckling pig or other meats then I highly recommend this BBQ.- Date Purchased
Hi John,
Many thanks for the feedback and for your great comments! We built the HUB with a 40KG capacity motor to ensure a smooth rotation during rotisserie cook-outs. ...
Read more Many thanks again, please feel free to contact us if you would like to discuss the HUB with one of our product managers or chefs. Kind Regards, The Everdure by Heston Blumenthal Team- 2 reviews
- 3 likes
Dont bother
I bought one of these bbq's and then used it for the first time over the weekend. The spring clips on the rod didnt hold and the meat keep slipping outwards for the following 4 hours. I bought 10kg's of meat and the motor didnt appear to cope. It kept stoppung and the two support bard kept bowing outwards. Extremely disappointed
- Date Purchased
Hi Narelle,
We've sent a private message requesting your email address, if you could please send that through so that one of our product managers can contact you about resolving those issues....
Read more Kind Regards, The Everdure by Heston Blumenthal Team- 4 reviews
- 1 like
Great addition to my decking area
Only used once and was impressed with the quality
The spit was amazing 2 full chickens at a time all guests were impressed
Need to get head round the lighting I feel that the long start up was possibly my issue
Looking at the furnace now to sit alongside to replace my 6 burner Swiss grill
- Date Purchased
Dear Graham,
Many thanks for the review. ...
Read more If you ever need any assistance, please feel free to contact us. I have sent you a PM with our details. We have demonstration showrooms in each state and happy to do some live ignition to show you how to get the best from your product. Thank you, The Everdure by Heston TeamRelated Articles
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Fantastic BBQ & Spit.
Firstly, this BBQ looks great - much to the envy of my mates. Nothing beats the cooking result of a charcoal barbeque and the HUB is just great in terms of ease of use and cleaning. I have cooked for 20+ people with ease and think that the ritual of igniting the charcoal and arranging the hot coals serves well to enhance the social aspect of outdoor cooking.
- Date Purchased
Hi BBQ Paul,
Thanks for your review, glad to hear you're enjoying the HUB!...
Read more Kind Regards, The Everdure by Heston Blumenthal TeamElectrical issue
We are about to change ours over as it is tripping circuit breakers on element start up after only 3 or 4 uses..
Not happy about this however we are willing to try another one as we are generally happy with the Everdure spit and Barbeque, good for entertaining in calm weather.
- Date Purchased
Hi Barbq Bob,
I believe everything is working fine now....
Read more Thanks for contacting us and feel free to drop us a line if you need anything further. The Everdure by Heston Blumenthal Team.Find out how Everdure by Heston Blumenthal HUB compares to other Charcoal BBQs
Know better, choose better.
- 3 reviews
- 3 likes
DISAPPOINTING
The SMALL central, circular electric coil is much too small and should run the full length of the cooking area. Consequently, it takes much too long to fire up enough charcoal to spit roast anything other than a small chicken. Just too much of a hassle if all you want to do is cook up a small family meal during the week. Also if it's windy then forget about using your Hub - there is no hood!!??? Whilst it's easy enough to clean up the charcoal tray, it is NOT easy to clean the area underneath the charcoal tray, which invariably ends up covered ...
Read morein oil, fat, etc. Really disappointed with the glaring design oversights mentioned above. I wish now that I'd looked at it more critically before purchase, rather than relying on the recommendation of a "3 star Michelin Chef". Honestly it might be all a "3 star Michelin Chef would want in a barbecue" but not at all practical for everyday domestic use. Definitely wait for version 2 (if it ever gets there) - I wish I did.- Date Purchased
Good afternoon,
You have also been sent a private message with our contact details could you please reply so that we can contact you to address your enquiry....
Read more Thank you.Hi,
Please either contact me by email [email protected] or call me on 0408 288 769
Thanks.
- 2 reviews
- 1 like
A very expensive spit
This BBQ is an awesome spit but that is where it ends for me. Just to chuck a couple of steaks or snags on the BBQ for your mid week dinner is such a hassle. The heat up time is at least double what it says. I've had an everdure in the past and the old ones were much better. The element on this BBQ is electric and located in the centre so you are constantly moving coals around to heat the entire thing. The old everdures were gas and had an element the entire length so heating the coals was even, quick and easy. Unless you're after a top of the line spit, I would wait for version 2.0.
- Date Purchased
Good afternoon,
Your valuable feedback has been passed on to our marketing and product development team....
Read more Thank you.Other Charcoal BBQs
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So an update on my BBQ. It's back working again absolutly love the BBQ . The follow up service from the team there was exceptional Lexi and Andrew were fantastic !
Very Happy customer now !