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Reviews

3.5

32 reviews
5
(14)
4
(4)
3
(5)
2
(2)
1
(7)
  • Build Quality
    4.0 (4)
  • Value for Money
    3.5 (4)
  • Ease of Use
    4.5 (4)
  • Cleaning & Maintenance
    3.5 (4)
  • Preheating Speed
    4.0 (3)
  • Even Heat DistributionYes (4) · No (0)
  • Safety
    4.3 (4)
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Love it however the cost of the charcoal is outrageous.

published

We love it. Unfortunately the Evedure team outside Harvey Norman told us the bags of charcoal were $59 when they are actually $99 so running cost is 40% than expected.



Purchased in July 2021 for $2,400.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Preheating Speed
Even Heat DistributionYes
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Patrick

PatrickSydney, NSW

  • 13 reviews

Great bbq

published

Looks good, easy to use. Looking forward to every bbq. Could be easier without cord or if had portable battery to take somewhere with family for picnics. Cleaning was also not so easy.

Purchased in October 2021 at The Good Guys for $899.00.



Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Preheating Speed
Even Heat DistributionYes
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The reviewer stated that an incentive was offered for this review

James

JamesSydney Surrounds, NSW

Excellent rotisserie

published

I'm really happy with this purchase. The meat comes out perfect every time and the taste is awesome using the heston charcoal.
Easy ignition of the charcoal is a great and easy aspect of this bbq.
Had an issue with one of the prongs, a simple call and a new one was sent out.

Purchased in January 2021 at Bunnings Warehouse for $1,700.00.



Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Even Heat DistributionYes
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1 comment
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal
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Samuel M.

Samuel M.Greater Melbourne (Metropolitan), VIC

Could not recommended enough!

published

Purchased in December 2021 at Harvey Norman Retail Stores - Appliances.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Preheating Speed
Even Heat DistributionYes
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1 comment
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal

Do Not Buy - Terrible Rotisserie BBQ

published
Date PurchasedApr 2018
1 comment
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal

Exactly What I was looking for !

published
Date PurchasedDec 2018
1 comment
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Everdure A.Everdure by Heston Blumenthal
Paul

PaulYaroomba

Amazing Hub II, Unbelievably Great Service

published
Date PurchasedDec 2018
1 comment
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Cheah

CheahPerth

  • Verified purchase

Received a defect unit

published
Date PurchasedDec 2018
1 comment
Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Good afternoon Cheah, thanks for chatting with me and I am hoping that we have reached an acceptable arrangement with your HUB. You have my direct contact details if ever I can assist further. A.P. The team at Everdure by Heston Blumenthal.

GrillaBBQ

GrillaBBQBrisbane

  • 25 reviews
  • 4 likes

I have to eat my words (humble pie)

published
Date PurchasedNov 2018
1 comment
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Matt

MattSydney

Bbq is great when it works! When it doesn’t the follow up service is terrible

published
Date PurchasedJun 2017
4 comments
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal
Matt
Matt

Please contact in regards to the poor service and the poor quality of the product. Through my research I have seen that there seems to be consist problems with not only the hub but the smaller one as well.

Matt
Matt

Must say the team at Heston fixed my problem and my bbq is working perfect ! Now a very happy customer ! The bbq is fantastic to cook with.

Loving my new HUB

published

So after waiting almost one year to purchase my bbq we finally got it since we only cook on charcoal we decided to go for the hub. We love to host so I thought it would be perfect and perfect it is we had our first get together with some friends on the weekend and yes that absolutely loved it.
When I told my best mate that ill be getting the hub he went absolutely crazy at me saying it’s to expensive but I had him over on the weekend and guess what now he can’t wait to get one himself

Date PurchasedSep 2018
1 comment
Everdure by Heston Blumenthal
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WallyB

WallyBSydney

  • Verified purchase

Waste of money

published

Bought BBQ 5 month ago from Harvey Norman. Rotisserie was faulty straight out of the box and stopped working three weeks after first use. Two month ago the electric ignition stopped working. Service is only available on weekdays so get ready to use your annual leave days sitting at home waiting for a technician to fix it. It's currently only usable as an expensive firebox since it trips the main fuse once the ignition or rotisserie start button is pressed. Very disappointing.

Date PurchasedDec 2017
2 comments
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WallyB
WallyB
Chilly

ChillySouth East Queensland, QLD

  • 2 reviews
  • Verified purchase

Everdure Rotisserie falls out

published

Just purchased this and trying my first Rotisserie cook. Have placed Pork on Rotisserie and put onto supports. The rod keeps coming out of the drive end. Rod adjusted to total length....having to sit and watch in case it stops and burns. Cannot believe this is normal? Or is it.
Lighting the charcoal took a bit longer than stated but i think I over filled. Easy to do thou.. very simple to use and looking forward to tasting first cook.

Date PurchasedApr 2018
2 comments
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Chilly
Chilly

I was contacted and helped to fix this issue. They sent out a new rod. This has fixed the problem! The contact was made out of normal work hours. Very impressed with this service!

The Purple Hamster

The Purple HamsterSydney

  • 26 reviews

Magnificent, new king of BBQ’s

published
Date PurchasedNov 2017
1 comment
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal
Dugald Duck

Dugald DuckStrathfieldsaye

Pig needs support for backbone

published

My earlier comment about securing the backbone of a pig has not been addressed and the private message referred to not carried out. Please post a photo of a cooked 40kg pig that the hub is suposed to hold with the backbone not supported! I had to cut the head off a 17kg pig for it to fit on the spit and had to secure the backbone with plates and tie wire. Dugald Duck

Date PurchasedOct 2017
1 comment
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Everdure A.Everdure by Heston Blumenthal
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Darren

DarrenMelbourne

Happy birthday to me...best present ever!!!

published
Date PurchasedDec 2017
1 comment
Everdure by Heston Blumenthal
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Henry

Henry

  • 2 reviews
  • Verified purchase

Ok BBQ some design issues customer service brilliant.

published
Date PurchasedJan 2017
1 comment
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal
Chris

ChrisSydney

Awesome product and customer service even better

published

I have had the Hub for almost a year and cooking steak and sausages is easy and it’s impossible to burn anything. Yes, it takes some learning cooking on it ... and patience is the name of the game. So 4 ⭐️ for the product and the additional ⭐️ is for the outstanding customer service given by Mark and Bart. I was struggling to use the rotisserie effectively one post sent the team into action and I have had personal phone calls and emails which I am sure will give me better results. The investment has been vindicated by the post sale service and the taste of the food.
⭐️⭐️⭐️⭐️⭐️

Date PurchasedJan 2017
1 comment
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal

Spit rod needs brackets to hold pig to rod, and drive post failed.

published
Date PurchasedOct 2017
1 comment
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal
Hubba

HubbaSamford

  • 2 reviews

Fantastic

published

I have had the Hub for 6 weeks and it is fantastic, both on the grill and the rotisserie. On the grill I can be cooking comfortably in 15 minutes allowing the charcoal to be very hot and even temp. The quality of the kit is second to none and the many people that have eaten with is have all commented on the food. Next weekend will be my first attempt at a whole piglet and we are all looking forward to it.

Date PurchasedAug 2017
5 comments
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal
Hubba
Hubba

Thanks for all your advice with the suckling piglet, the rotisserie worked like a dream and the meat was fantastic. a couple of our guests are now going to purchase the Hub

Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal

Great to hear and always happy to help!

The Everdure by Heston Blumenthal Team

Page 1 of 2

Questions & Answers

jacqui

jacquiasked

We are looking at buying the everdure hub 11 charcoal bbq
just wanting to know how long it would take to cook a 20/25kg pig?
please

3 answers
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal

Hi Jacqui,

The HUB is engineered to turn up to 40kgs of balanced weight, and will be able to accommodate up to 40 kgs of boned out pork legs, beef rumps or boned lamb shoulders/legs with success every time, a long as it is balanced and secured onto the HUB rotisserie pole.

A whole pig on the other hand, is lop-sided in weight across the body and you will find that 20kg+ pigs will be too long for the entire length of the HUB. For best results, we recommend sourcing a suckling pig that weighs no more than 12kgs - that will take around 4-5hrs of gentle heat (on the highest height setting).

You’ll need more concentrated heat under the legs and shoulders section of the pig. The chest/belly will cook quicker, so a little less charcoal in those areas.
If you were after more detailed instructions and assistance, please feel free to email us at [email protected]

Kind Regards,
The Everdure by Heston Blumenthal Team

Erion X.
Erion X.

I tried to cook a hole Lamb which was 13 kg on the rotisserie of the hub 2 and was very disappointed. The chef that was advertising the hub 2 at Harvey Norman said to me that I could cook a hole lamb of 15 kg easy guaranteed. I bought this product and ordered a lamb for New Years Eve and had 10 guests coming and what a dissaster, the lamb could not fit on the rotisserie as the legs were touching down the charcoal and it was to long for this bbq. Had to cut it in half and tried to cook half of it and still wasn't good enough. In my opinion this is good only to cook a chicken on the rotisserie, you can't even cook a steak as the grill is to close to the charcoal and will burn your meat ! I will try to return this machine back as it doesn't do what they said it will do and for what I need it. On a rotisserie you should be able to cook a lamb or a pig, which this machine cannot achieve. People fool for this bbq as it has a modern design and it looks clean but you cannot achieve anything. Just be careful on what you buy guys as this is not cheap !!!

Everdure by Heston Blumenthal
Alexis P.Everdure by Heston Blumenthal

Hi Erion,
We love to do lamb on the hub however a whole animal requires a little more work .
The legs need to tied back into a crouching position so you don’t have this issue, also to insure it’s well balanced.
I recommend if you would like to try a pig or a lamb to take it to your favourite butcher and ask them to secure on for you as some lamb can be longer than others .
Also if you have heat issues (too hot )on the grill this is simple fix a little less charcoal and spread out, you should try Heston’s perfect steak on our website it’s amazing .
Kind Regards
The Everdure by Heston Blumenthal Team .

JACINDA NEWMAN

JACINDA NEWMANasked

Hi, I am looking at buying the cube- I have looked everywhere and am unable to locate anything that tells me how it is fired up? Does it need to be connected to an electrical point or do you need to get the coals started with firestarters?

Thanks

1 answer
Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal

Hi Jacinda, the CUBE is a smaller portable charcoal BBQ that is manually ignited depending on what method you'd like to use: firestarters, kinderling wood, etc. If you were after electrical ignition, our larger FUSION & HUB BBQ's have this feature.
Please don't hesitate to let us know if yo had any other questions.

Kind Regards,
The Everdure by Heston Blumenthal Team

Chris

Chrisasked

I have tried a couple of times to cook a chicken on the rotisserie, how ever have been disappointed as it has not cooked (2hrs) and have ended putting in the oven. I have been unable to keep the heat long enough to cook it, any help or suggestions would be welcomed.

4 answers
Hubba
Hubba

Hi Chris,
The first chicken I cooked took longer than I expected, but I realised I was not using enough charcoal. Allow 1 kg of charcoal for every kg of weight approx. What height are you cooking on as well, this will effect the cook time, I start on level 2 then reduce to level one for the last 15 minutes.
Hopefully this helps

Everdure by Heston Blumenthal
Everdure A.Everdure by Heston Blumenthal

Hi Chris, if you could email us at [email protected] and provide us with your email address and best contact phone number, a member of the team can get in contact with some tips for cooking a great rotisserie chicken

Chris
Chris

Thanks everyone for the response Everdure have been in contact and have been very helpful.

Thanks Hubba

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