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7 questions from our users

Lyn

Lynasked

e2go

I have a Everdue 2go. The lid is very stained what can I clean it with?



3 answers
Bernadette
Bernadette

I would mix bicarbsoda with vinegar and try that..buy a cover that will then keep it great.

Everdure
Alexis P.Everdure

Good morning Lyn, so that one of our friendly assist with your enquiry could you please call our customer service desk on 1300 739 033 .
Thanks the team at Everdure.

JoanC
JoanC

Hi Lyn, sorry l have been away. l always clean the BBQ every time l use it, if any of it gets extra dirty l use Gumption on it. l have not had a problem keeping it clean.
Cheers

Chris

Chrisasked

e2go

Hello all
My E2GO won’t light -
I have cleaned the flame grill bit!
Changed to regulator
USing full 9kg has bottle.
I’m using my baby Webber from the Caravan but its tiny.
This bbq is 18months old. Any suggestions???
Thanks



Chris

3 answers
JoanC
JoanC

Hi Chris, No idea really if you hear the clicking of the BBQ trying to light you can use a long match and light it that way but overall the more l hear of the E2GO the more problems people are having l would never recommend it to anyone. Have you tried brushing all over the gas outlets in case they are clogged? Try ringing the shop where you bought it, they should be able to help you. l have kept mine just as a backup or using it for veg when my newer better BBQ is full up. Sorry. Cheers Joane

Chris
Chris

Thanks Joanne,
My BBQ igniter hasn’t worked since about 6 months after I bought it!
I’ve been lighting it with a lighter but now it won’t light at all.
The worst thing is I paid more $$$ to buy the red E2GO Grill BBQ. I got talked out of the Weber by the sales assistant that the Everdure was better.
After just over 2 years now it doesn’t work.
It’s just frustrating when you would expect it to last longer than that.
I don’t know what’s wrong with it but it’s clearly not well made.

Everdure
Alexis P.Everdure

Good afternoon Chris,
So that we can determine the problem with your E2GO could you please contact our customer service desk on 1300 739 033 and one of our friendly team will assist you.
Thanks the team at Everdure.



Greg F

Greg Fasked

e2go

I'm having trouble with the flame it's just not big enough to do any cooking on I've tried changing the regulator it still doesn't work is there anything else I can do before I change brands

5 answers
JoanC
JoanC

l had the same problem, the only way to use it is like an oven - with the lid down. Useless as a bbq except for snags or onions. l have kept it for that purpose but bought a new one for steaks etc.

JoanC
JoanC

Sorry, meant to add that we had a gas plumber look at ours and he said "chuck it"

Everdure
Alexis P.Everdure

Hi there, please call our customer service desk on 1300 739 033 and one of our friendly team will be able to assist with your enquiry.
Thanks the team at Everdure.

JJG

JJGasked

e2go

My E2Go's gas hose support got broken during a recent house move - is this a part that I could order as a replacement?

1 answer
Dr Funkenstein
Dr Funkenstein

Download the manual from the link below. Find part number and description and take it to any Bunnings (Special Orders desk), any TentWorld camping stores or BBQ Galores and they will order it for you.
Hope this helps!
https://www.manualslib.com/products/Everdure-E2go-4203199.html

Joshb

Joshbasked

e2go

Love my everdure had it almost 5 years .. question tho. Now when I'm cooking with the lid down it turns off ??? Any wonder why ?? Works fine with lid up? Any help cheers

2 answers
Dr Funkenstein
Dr Funkenstein

Hi Josh. I am not sure mate. Do you get good blue flame with it open? Have you tried using a different regulator hose? Make sure there are no leaks from the gas bottle to the bbq. If the regulator notices any pressure changes it will shut itself down and cut off supply of gas. Make sure no fat has clogged any of the holes . I hope you resolve your problem. You could also send them email and see what they say.
all the best.

Tim.R
Tim.R

I'd check that you havn't got any blockages in the gas line, burner and gas bottle nozzle. Give the burner a good scrub with a wire brush to make sure the holes aren't to blocked up aswell.

Chris

Chrisasked

e2go

How easy is it to clean? thanks very much

1 answer
Dr Funkenstein
Dr Funkenstein

Hi Chris, Very easy. The grills just lift off and clean separately. Then thee is just the shell. The top lid also is very easy to detach by just pulling out the pins from the hinges. Very easy procedure. Hope this helps.

Xander

Xanderasked

e2go

My parents have an e2go bbq that they didn't use for a couple of years.
I went over to their place on the weekend and tried to fire it up, but it just didn't.
Gas is definitely coming from the cylinder and the ignition is lighting, so I'm guessing the gas is not coming through the burner when I turn the knob. Anyone know why this is happening?

1 answer
Dr Funkenstein
Dr Funkenstein

Are you pressing down on the gas knob as you turn it to ignition? What I do is press down on the gas knob for about 3, 4 seconds. Then while you are pressing it down, turn knob to ignition. Once it's lit, you can then stop pressing down and control the temperature for poking as per normal. When you press down on the knob you should be able to feel it come down by a few mils. I hope this helps.

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