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Fantastic Services VIC, Melbourne
- Cleaning, Handyman, Gardening, etc... · See All
- fantasticservicesgroup.com.au
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Jigme and choki did really gud job very happy with job .. very professional.. got my whole bond back.
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- 4 reviews
- 1 like
The job was done very well, they worked hard all day and did amazing
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Dear Jen,
Thank you for providing us with your feedback!...
Read more Our team will be delighted to hear that they have been able to help! Please let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic Services
The floor and bench were left with marks that cannot be removed. The walls were not cleaned.
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Jigme and Choki were super friendly and helpful. They did amazing job. Highly recommend them for moving in/out cleaning.
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Dear Atika,
Thank you so much for your kind words!...
Read more We will definitely make sure that Jigme and Choki are aware of your response! Let us know if we can help you out with anything else! Kind Regards, Fantastic Services
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Shah was on time, efficient and thorough. He left the oven absolutely spotless. I'm very happy with his service! Thank you!
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Dear Stuart,
Thank you so much for your kind words!...
Read more We will definitely make sure that Shah is aware of your response! Let us know if we can help you out with anything else! Kind Regards, Fantastic Services
Shah did and incredible job cleaning our oven and microwave, it was long overdue and Shah really surprised me in how clean he got them. I was so happy to have such a prompt and professional job done.
many thanks
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Dear Leanne,
Thank you so much for your kind words!...
Read more We will definitely make sure that Shah is aware of your response! Let us know if we can help you out with anything else! Kind Regards, Fantastic ServicesThe reviewer stated that an incentive was offered for this review
An excellent cleaning job. They went above and beyond wuth my clean
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Dear Natalie G.,
Thank you for sharing your feedback with us!...
Read more We are glad to hear that we have been able to assist you with the cleaning in the best way possible! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic Services
End of lease clean booked for 9am Wednesday. At 4pm Tuesday, I received a text message asking if it would be okay to change to 1:30pm Wednesday. Not ideal, but I reply saying it's fine as long as it is done by 4:30pm, as that's when I need to hand back the keys.
I arrive at the property at 1:15pm and wait for the cleaners. By 2pm, no one has arrived. I call their call centre and am greeting with automated messages promising a callback no matter which avenue I try. At 3:00pm, I get a callback from a consultant claiming the cleaners texted me ju...
Read morest now to say they were going to be ANOTHER 45 minutes later. No such text was received. When I explained that this job needed to be done before keys were returned, no option or empathy was offered. After five more attempts to get in touch with the call centre (and multiple callbacks not completed as requested), the cleaners finally arrived at 4:20pm. Almost three full hours late. Even after rescheduling from the original appointment of 9am. To add insult to injury, the cleaners finally called me at 8:30pm to advise the job was complete, and asked me to come check it over. It was an amateur job at best. I requested and paid extra for the outdoor windows to be cleaned, this was not done. When this was pointed out, the cleaners spent approximately two minutes cleaning 3 of the 8 outside windows before claiming that it was done. The carpet had been steam cleaned before a full and proper vacuum, so dirt and grime was soaked into the carpets. They left cleaning supplies and used gloves on my front porch. Terrible reliability, poor cleaning, and a near-impossible to reach customer service channel. Will never be using their services again, and I don't recommend anyone do the same.- Rates and Fees
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Andreze was very professional and friendly. Did not have to wait around. Got what needed to be done. 100 % great job!!!
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Dear Tara,
Thank you so much for your kind words!
...
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Very clean and tidy, the cleaner was very professional. Would recommend
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Dear Richard,
Thank you for sharing your opinion and rating us with 5-stars!
...
Shah did an amazing job of the oven clean, brought it back to as new condition! Communication was excellent, he was on time, very friendly and efficient. Cannot recommend the service more
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Dear Lachlan,
Thank you for taking the time to leave your nice feedback.
We will be more than happy to help you out again....
The service was for a 55 square meter 1bed 1 bath, no carpets, no balcony, end-of-lease cleaning. It wasn't up to expectation as there was a lack of attention to detail in the first round of cleaning. However, the customer service person was prompt to fix the issues that I was facing. The photos uploaded is taken from the first round of cleaning.
There were some inconveniences and miscommunications caused in the midst of solving the first round of cleaning as well as getting the cleaners back the second time to rectify the issues. The second r...
Read moreound of cleaning was better. The customer service person was committed to getting those resolved and was understanding of the situation. They have also provided a 20% refund of the service that was paid for.- +6
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the handyman was great, on time and very efficient and polite.
Dear Carolyn,
Thank you for providing us with your feedback regarding our handymen's work!...
Read more We will make sure to pass on the good words to him! Let us know if we can assist you with anything else! Kind Regards, Fantastic ServicesThe reviewer stated that an incentive was offered for this review
The cleaning was actually really good. But the administration was a complete nightmare to deal with. I only booked one service with them but received almost 10 phone calls and 10 emails about it, including some very aggressive sales calls. They then tried to overcharge me and I had to deal with a very rude person from their accounts team who refused to acknowledge the problem (even though they had already refunded part of the money without telling me they had overcharged me in the first place). I tried to complain I was just sent to the same pe...
Read morerson who immediately started yelling over the phone that we had already spoken and there was nothing he would do. Eventually I spoke to someone from their complaints department (note their phone line has 2 complaints options - one for new complaints, one for follow-ups; an indication perhaps of how many people are complaining). This person was helpful but I told them I just wanted them to delete my details from their system so I didn’t have to deal with them anymore. Case closed. Or so I thought. Over a week after assuring me they would delete my contact details, I am still receiving marketing emails from them. Pretty sure this is illegal and I will be reporting them. Stay away. They are desperate for your money and unscrupulous in how they get it.- Rates and Fees
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Handed the keys to the cleaners and they are doing an amazing job!
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Dear Nishant,
Thank you so much for your kind words!...
Read more We will definitely make sure that the cleaners are aware of your feedback! Let us know if we can help you out with anything else! Kind Regards, Fantastic ServicesQuestions & Answers
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Dear Gagan,
Thank you so much for your kind words!...
Read more We will definitely make sure that Jigme and Choki are aware of your response! Let us know if we can help you out with anything else! Kind Regards, Fantastic Services