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Reviews

4.2

520 reviews
5
(348)
4
(70)
3
(10)
2
(16)
1
(76)
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    Lauren

    LaurenGreater Melbourne (Metropolitan), VIC

    • 4 reviews

    Great service and communication

    published

    Very knowledgeable and understanding. Was professional and polite through the whole service and did a wonderful job cleaning my oven. I would definitely use the service again and recommend to others.



    1 comment
    Fantastic Services
    Mike D.Fantastic Services
    Abhinav

    AbhinavGreater Melbourne (Inner), VIC

    It's pretty good.

    published

    Cleaning was up to mark and job was perfect. I didn't get complain from my Inspector. I am pretty happy with the services and my overall experience with the fantastic services was awesome

    1 comment
    Fantastic Services
    Mike D.Fantastic Services

    The reviewer stated that an incentive was offered for this review

    Anthony

    AnthonyGreater Melbourne (Outer), VIC

    Carpets steam cleaned to an excellent standard!

    published

    Both Alex & Ellie came on time for the appointment. They explained to me the process they will follow in getting the carpets steam cleaned. They were professional in their approach and manners and are fun people to deal with. I would definitely use them again.

    1 comment
    Fantastic Services
    Mike D.Fantastic Services
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    Perfect service

    published

    Cleaners were highly professional Spot less work of cleaning mattresses and my other two coaches. I was also offered a carpets cleaning in two bedrooms. I am pretty satisfied with the word

    1 comment
    Fantastic Services
    Mike D.Fantastic Services
    Kp6

    Kp6

    • 3 reviews

    Didn't get what I paid for

    published

    I have used them before and they were great but this time they sent out two young guys who didn't look like they knew what they were doing. When I checked the blinds had not been cleaned and the windows hadn't been either, both of these I mentioned at the time needed to be done. When I contacted this service to complain I was told they wouldn't come back unless the real estate said it wasn't done. I paid a lot for this service so I expected the work to be done, I had to go and clean them myself so I could get my bond back. Sorry I won't be using this company again.

    Looking like new

    published

    Our extremely dirty oven looked like new in just an hour. Excellent work by FS. Not the first time, and not the last time we’ll will use their service. Thanks.

    1 comment
    Fantastic Services
    Mike D.Fantastic Services

    Awful

    published

    From the start customer service from this group was awful. First cleaner didn’t turn up, re-booked and the actual clean was average.. areas not dusted, bins not emptied, shower not cleaned at all.

    1 comment
    Fantastic Services
    Mike D.Fantastic Services
    Meredith Ingoldby

    Meredith IngoldbyGreater Melbourne (Metropolitan), VIC

    • 2 reviews

    Not cheap - but worth every cent!

    published

    My oven was absolutely filthy, and I just couldn't bring myself to clean it, although I had bought all the products. A friend told me she never cleans her oven, but instead gets professional help. I decided to do the same.

    My cleaner politely banished me from the kitchen and got to work. He did the oven, rangehood and dishwasher. He was pleasant, well-presented and thorough.

    I seriously didn't think anybody could get the baked-on grime from my oven - but he did. It is like new again. I am delighted with the result.

    1 comment
    Fantastic Services
    Mike D.Fantastic Services
    Alycia

    AlyciaGreater Melbourne (Outer), VIC

    Great clean

    published

    The clean was great, super thorough and a lot of attention to detail. We were super impressed.

    However, when I booked the service I was told the price was “for the job not per hour” so I budgeted for that amount. Then the cleaners advised at the end of their clean that they had worked 3 hours overtime and it would be added to the payment I had already approved.

    This was pretty disappointing so we wouldn’t use this company again based on that. But the cleaners themselves did a wonderful job.

    1 comment
    Fantastic Services
    Mike D.Fantastic Services
    House Cleaning Services

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    AKD

    AKDGreater Melbourne (Inner), VIC

    Oven and Bar B Q clean

    published

    Good outcome. Service was a bit disruptive as it took 3 hours and took over the kitchen. Cheaper than other service providers I have used so overall good value for money

    1 comment
    Fantastic Services
    Mike D.Fantastic Services

    Great spring clean

    published

    Got a spring clean as a working from treat and it was done well. Cleaners were on time and friendly. Additional tasks like blind cleaning were completed and place looks good.

    1 comment
    Fantastic Services
    Mike D.Fantastic Services
    Fadh

    FadhGreater Melbourne (Metropolitan), VIC

    • 5 reviews

    Disappointing initially but tried to do the right thing

    published

    O star if possible. They just cancel the booking because they cant' find parking while I already found them a spot in 1 min. Then they made me locked out from my own apartment because they put the key in the mailbox while I was saving them a parking space. Before this, antiviral santisation that cost $170 was a joke. 15 mins of wiping and that's all. Unbelievable! Some cleaners need to be told that they they have 30 more mins so to continue cleaning but they thought they have finished despite there so much thing can be done

    They contacted me afterwards, very apologetic
    Refund given and $50 given for the hassle
    Still a bit mad, but may consider in the future

    The reviewer stated that an incentive was offered for this review

    Friendly and rectified problems in the end

    published

    Boys appeared to do a good job, as the floors were steam cleaned we could not look properly. But when I booked they said if it did not pass inspection they would be back immediately to rectify. Since then they inspected the property and gave me a list of things that were not completed. After a number of attempts they finally got back to me and was quick to come back and rectify any issues that were communicated. 2nd time I got the thumbs up which was really great. I went from being really happy, to frustrated and angry to happy again. We got there in the end so thank you.

    1 comment
    Fantastic Services
    Mike D.Fantastic Services
    Seema

    SeemaGreater Melbourne (Inner), VIC

    Perfect cleaning

    published

    I am satisfied with the cleaning services. My carpet looked so new after the cleaning. I will recommend others as well for their cleaning requirements and for the other services.

    1 comment
    Fantastic Services
    Mike D.Fantastic Services

    Delayed refund

    published
    1 comment
    Fantastic Services
    Mike D.Fantastic Services
    House Cleaning Services

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    Mel

    MelGreater Melbourne (Metropolitan), VIC

    • 4 reviews

    Highly recommend fantastic services

    published

    We had fantastic services out for the first of a regular clean and they did such a wonderful job. They were so professional and checked in to see what we wanted them to focus on. I couldn’t recommend them more!

    1 comment
    Fantastic Services
    Mike D.Fantastic Services

    Excellent carpet cleaning

    published

    Carpet cleaner did a great job, told me what he was going to do and how he was maintaining safety during the times of COVID 19. He did a thorough job. Much appreciated.

    1 comment
    Fantastic Services
    Mike D.Fantastic Services
    SSJ

    SSJGreater Melbourne (Inner), VIC

    Carpet cleaning

    published

    Thorough job, very friendly staff. Only issue was that the website greatly over-estimated the amount of time needed to clean the carpets in the apartment and no option to adjust costs accordingly.

    1 comment
    Fantastic Services
    Mike D.Fantastic Services
    Esther H.

    Esther H.Greater Melbourne (Metropolitan), VIC

    Perfect

    published

    Carpet was so stained and they made it look so nice! kind workers highly recommend!

    1 comment
    Fantastic Services
    Mike D.Fantastic Services

    The reviewer stated that an incentive was offered for this review

    Finn G.

    Finn G.Greater Melbourne (Metropolitan), VIC

    • 2 reviews

    Friendly cleaners with an eye for detail

    published

    Cleaners did a fantastic job on the house. Every surface was spotless. They were friendly and understanding. It was a huge relief to be able to get a cleaning service with a generator; the power was disconnected as the house was between tenants. Not every cleaning company has generators handy, especially at relatively short notice, so this service was very much appreciated.

    1 comment
    Fantastic Services
    Mike D.Fantastic Services
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