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LaurenGreater Melbourne (Metropolitan), VIC
- 4 reviews
Great service and communication
Very knowledgeable and understanding. Was professional and polite through the whole service and did a wonderful job cleaning my oven. I would definitely use the service again and recommend to others.
1 comment
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AbhinavGreater Melbourne (Inner), VIC
It's pretty good.
Cleaning was up to mark and job was perfect. I didn't get complain from my Inspector. I am pretty happy with the services and my overall experience with the fantastic services was awesome
1 comment
Mike D.Fantastic Services
Dear Abhinav,
Thank you for sharing your feedback with us!... Read more
Your kind words really mean a lot to us and they are the power that motivates us to keep doing our best for our customers! We will be happy to hear from you again soon! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
AnthonyGreater Melbourne (Outer), VIC
Carpets steam cleaned to an excellent standard!
Both Alex & Ellie came on time for the appointment. They explained to me the process they will follow in getting the carpets steam cleaned. They were professional in their approach and manners and are fun people to deal with. I would definitely use them again.
1 comment
Mike D.Fantastic Services
Dear Anthony,
Thank you for providing us with your feedback!... Read more
Our team will be delighted to hear that they have been able to help! Please let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
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Perfect service
Cleaners were highly professional Spot less work of cleaning mattresses and my other two coaches. I was also offered a carpets cleaning in two bedrooms. I am pretty satisfied with the word
1 comment
Mike D.Fantastic Services
Dear Dmitri,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Kp6
- 3 reviews
Didn't get what I paid for
I have used them before and they were great but this time they sent out two young guys who didn't look like they knew what they were doing. When I checked the blinds had not been cleaned and the windows hadn't been either, both of these I mentioned at the time needed to be done. When I contacted this service to complain I was told they wouldn't come back unless the real estate said it wasn't done. I paid a lot for this service so I expected the work to be done, I had to go and clean them myself so I could get my bond back. Sorry I won't be using this company again.
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Looking like new
Our extremely dirty oven looked like new in just an hour. Excellent work by FS. Not the first time, and not the last time we’ll will use their service. Thanks.
1 comment
Mike D.Fantastic Services
Dear Steve Barnes,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Awful
From the start customer service from this group was awful. First cleaner didn’t turn up, re-booked and the actual clean was average.. areas not dusted, bins not emptied, shower not cleaned at all.
1 comment
Mike D.Fantastic Services
Dear Zoe,
Your feedback is the first-hand means we have to improve our services. Thank you for taking the time to share it with us. We apologize for the experience you had with our cleaning team. We ... Read more
truly hope that you decide to give us a second chance to redeem ourselves and provide the service that you expect and deserve from our company. We are here to serve you.Similar opinion? Write a review on ieatwords.com.au!
Meredith IngoldbyGreater Melbourne (Metropolitan), VIC
- 2 reviews
Not cheap - but worth every cent!
My oven was absolutely filthy, and I just couldn't bring myself to clean it, although I had bought all the products. A friend told me she never cleans her oven, but instead gets professional help. I decided to do the same.
My cleaner politely banished me from the kitchen and got to work. He did the oven, rangehood and dishwasher. He was pleasant, well-presented and thorough.
I seriously didn't think anybody could get the baked-on grime from my oven - but he did. It is like new again. I am delighted with the result.
1 comment
Mike D.Fantastic Services
Dear Meredith Ingoldby,
Thank you for your feedback!... Read more
We are glad that we have been able to assist you with the cleaning in a professional and timely manner! Let us know if there is anything else that we can help you with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
AlyciaGreater Melbourne (Outer), VIC
Great clean
The clean was great, super thorough and a lot of attention to detail. We were super impressed.
However, when I booked the service I was told the price was “for the job not per hour” so I budgeted for that amount. Then the cleaners advised at the end of their clean that they had worked 3 hours overtime and it would be added to the payment I had already approved.
This was pretty disappointing so we wouldn’t use this company again based on that. But the cleaners themselves did a wonderful job.
1 comment
Mike D.Fantastic Services
Dear Alycia,
Your feedback is always welcomed. We thank you for letting us know how we can serve you better and giving us the chance to clarify the reason for the price increase. We are glad to know ... Read more
that you were satisfied with the job done by our cleaners. Please feel free to contact us for any further assistance.Similar opinion? Write a review on ieatwords.com.au!
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AKDGreater Melbourne (Inner), VIC
Oven and Bar B Q clean
Good outcome. Service was a bit disruptive as it took 3 hours and took over the kitchen. Cheaper than other service providers I have used so overall good value for money
1 comment
Mike D.Fantastic Services
Dear AKD,
We would like to thank you for rating our services with 4 stars!... Read more
We will make sure your next experience will be a 5-stars journey. Hope to hear from you again soon. Kind regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Marnie Coghlan
- 2 reviews
Great spring clean
Got a spring clean as a working from treat and it was done well. Cleaners were on time and friendly. Additional tasks like blind cleaning were completed and place looks good.
1 comment
Mike D.Fantastic Services
Dear Marnie Coghlan,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
FadhGreater Melbourne (Metropolitan), VIC
- 5 reviews
Disappointing initially but tried to do the right thing
O star if possible. They just cancel the booking because they cant' find parking while I already found them a spot in 1 min. Then they made me locked out from my own apartment because they put the key in the mailbox while I was saving them a parking space. Before this, antiviral santisation that cost $170 was a joke. 15 mins of wiping and that's all. Unbelievable! Some cleaners need to be told that they they have 30 more mins so to continue cleaning but they thought they have finished despite there so much thing can be done
They contacted me afterwards, very apologetic
Refund given and $50 given for the hassle
Still a bit mad, but may consider in the future
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The reviewer stated that an incentive was offered for this review
Friendly and rectified problems in the end
Boys appeared to do a good job, as the floors were steam cleaned we could not look properly. But when I booked they said if it did not pass inspection they would be back immediately to rectify. Since then they inspected the property and gave me a list of things that were not completed. After a number of attempts they finally got back to me and was quick to come back and rectify any issues that were communicated. 2nd time I got the thumbs up which was really great. I went from being really happy, to frustrated and angry to happy again. We got there in the end so thank you.
1 comment
Mike D.Fantastic Services
Dear Donna,
Thank you for providing us with your feedback!... Read more
We are delighted to see that your property passed inspection and we look forward to working with you again in the future! Kind regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
SeemaGreater Melbourne (Inner), VIC
Perfect cleaning
I am satisfied with the cleaning services. My carpet looked so new after the cleaning. I will recommend others as well for their cleaning requirements and for the other services.
1 comment
Mike D.Fantastic Services
Dear Seema,
Thank you for sharing your feedback with us!... Read more
We are glad to hear that we have been able to assist you with the cleaning in the best way possible! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Delayed refund
***After I made the below post, I was contacted immediately by Fantastic Services apologising for the delay and informing me my refund had been processed and it was in my account within 3 business days. They also gave me a $20 credit if I choose to use their service again***
- They took my credit card details to "secure the booking" for my carpet clean. It was an urgent clean needed prior to new tenants moving into property. 20 mins before appointment time I received a text message saying the technician was unavailable. I had to call them to ...Read more
ask for an alternative appointment. None available that day. Due to urgency, I requested to cancel and found another provider to clean carpets. It has now been 3 weeks and they have still not refunded me my $143 for the clean. They told me it is "still active with accounts". I was never informed that my money would be taken from my account the night prior to the service. Very unhappy and still trying to get my money back for a service never received.1 comment
Mike D.Fantastic Services
Dear Parke P.,
Thank you for taking the time to share your honest feedback with us. This is the most trustful means to improve our services daily. We are glad to know that you have already received y... Read more
our money back. We apologize once again for the delay. We truly hope that this hiccup does not prevent you from being a return customer of ours.Similar opinion? Write a review on ieatwords.com.au!
Find out how Fantastic Services VIC, Melbourne - Cleaning compares to other House Cleaning Services
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MelGreater Melbourne (Metropolitan), VIC
- 4 reviews
Highly recommend fantastic services
We had fantastic services out for the first of a regular clean and they did such a wonderful job. They were so professional and checked in to see what we wanted them to focus on. I couldn’t recommend them more!
1 comment
Mike D.Fantastic Services
Dear Mel,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Excellent carpet cleaning
Carpet cleaner did a great job, told me what he was going to do and how he was maintaining safety during the times of COVID 19. He did a thorough job. Much appreciated.
1 comment
Mike D.Fantastic Services
Dear Happy Customer,
Thank you for your kind feedback!... Read more
We are so happy to hear that you are satisfied with the results of the cleaning! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
SSJGreater Melbourne (Inner), VIC
Carpet cleaning
Thorough job, very friendly staff. Only issue was that the website greatly over-estimated the amount of time needed to clean the carpets in the apartment and no option to adjust costs accordingly.
1 comment
Mike D.Fantastic Services
Dear SSJ,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Esther H.Greater Melbourne (Metropolitan), VIC
Perfect
Carpet was so stained and they made it look so nice! kind workers highly recommend!
1 comment
Mike D.Fantastic Services
Dear Esther H.,
Thank you for providing us with your feedback!... Read more
Our team will be delighted to hear that they have been able to help! Please let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Finn G.Greater Melbourne (Metropolitan), VIC
- 2 reviews
Friendly cleaners with an eye for detail
Cleaners did a fantastic job on the house. Every surface was spotless. They were friendly and understanding. It was a huge relief to be able to get a cleaning service with a generator; the power was disconnected as the house was between tenants. Not every cleaning company has generators handy, especially at relatively short notice, so this service was very much appreciated.
1 comment
Mike D.Fantastic Services
Dear Finn G.,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
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Mike D.Fantastic Services
Dear Lauren,
Thank you for your kind feedback!... Read more
We are so happy to hear that you are satisfied with the results of the cleaning! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic Services