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Reviews

3.8

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    KB25

    KB25AU

    • 7 reviews
    • 1 like

    Pretty good but my 14 year old equivalent had better storage space

    published
    Jeremie R

    Jeremie RMelbourne

    First and last time I buy a product from Fisher & Paykel

    published

    I bought this Fisher & Paykel fridge e522ble4 on 9/12/2014. It completely stopped working on Wednesday 12/08/2015, 9 months later after the purchase.
    I live in Melbourne CBD, and it took 1 month of putting pressure on the Fisher & Paykel customer care before a Fisher & Paykel technician came only to diagnose the problem with the fridge. It was a faulty gas compressor and it could not be repaired on the spot. Just judging how quick this fridge failed after a very average use and how overbooked Fisher & Paykel customer care seems to be, I think that the reliability of their fridges is extremely low.

    Helen H

    Helen HAlligator Creek

    • 3 reviews
    • 1 like

    Great fridge/freezer

    published

    Not actually sure which model without searching for the book, bought 3 months ago. We were actually looking for a fridge with a top-mount freezer but this was the only one in our price range with two fruit/veg bins. Saves standing there pulling out salad items one by one with the door open - grab the whole lot easily. Very pleased with the purchase and love being able to see properly into the fridge - less food wasted as you don't have to almost turn upside down to see what's at the back of the bottom shelf!. It's doing its job beautifully and no noise to speak of except what you normally expect from a self defrosting appliance.



    Bottom Mount Fridges / Refrigerators

    Find out how Fisher & Paykel ActiveSmart E522BLE4 (White, Left Door) compares to other Bottom Mount Fridges / Refrigerators

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    Best fridge I've ever owned by far. Bought 2. Spacious, attractive, easy clean, quiet.

    published
    See all Fisher & Paykel ActiveSmart 519L Bottom Freezer (E522 Standard Series) reviews

    Questions & Answers

    Paul

    Paulasked

    ActiveSmart E522BLE4 (White, Left Door)

    I have a F&P E522B (purchased in February 2015) in which the temperature in the lower freezer compartment is no longer low enough to freeze the contents. The freezer temperature is set to the lowest level. Up to recently, the freezer worked well. Any suggestions on what the problem might be?

    5 answers
    Libby
    Libby

    I am not sure. If the fridge section is playing up as well it may have something to with the defrost element, but I suggest you contact them before your warranty runs out otherwise they will charge you for replacement and labour.

    Michaela
    Michaela

    Oh dear, this is exactly what has happened to ours. Discovered it was not working properly when the bottom draw in the freezer wasn't freezing properly. Fridge on the lowest setting but not as cold as it should be. Ours is 2.5 years old, just out of warranty. Haven't rung FandP yet. Any luck wth getting yours fixed?

    Paul
    Paul

    I contacted the NSW Dept of Fair Trading by phone and found that under Australian Consumer law, if there is a a major problem with a product, you have a right to ask the retailer for a replacement or refund (see https://www.fairtrading.nsw.gov.au/buying-products-and-services/repairs,-replacements-and-refunds). I contacted the retailer, referred to this advice, and the retailer in turn contacted Fisher & Paykel. A couple of days later, F&P rang me and said that they would send a technician to inspect the fridge and that it would be fixed without charge, even though it was out of warranty. The fridge had to be taken away but I was provided with a spare one while it was being serviced. I now have my fully repaired fridge back, working as it should.
    I'd recommend contacting your local state Fair Trading department to seek their advice. Worked well for me, hope you have a similar result.

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