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Fisher & Paykel QuickSmart WH7560J2 (7.5kg) Questions & Answers
21 questions from our users
Purcyasked
My WH7560J2 was giving the error code 37, checked pump/filter and filter and cleared. Now when turned on, the control panel will not allow the washer selector to move from the cottons wash, and only makes a beeping sound when the selector is turned. Additionally, when a button is pressed, the only thing that happens is three quick beeps, with no change to the selection. Any help?
No answers
Vic R.asked
Hi is anyone know where is thermistor or wire harness, located
Its showing Error 10 on display
Vic R.asked
Error 10 where is thermistor located,so i can replace it
No answers
Judsyasked
Why does my quicksmart front loader smell? I have bicarbonate and vinegar without success- what should I do.?
2 answers
I d 9int know I always leave door ajar an inch and never had the issue. I noticed it can stay damp if it gets knocked shut
As annoyed said, possible bacteria in between inner and outer drum.
Can also happen if clothes with chemicals ie hair products (from beauty salon towels), vehicle product stains are washed.
These do not easily dissolve in detergent and stick between inner and outer drum.
Is major job to split drum to clean.
Always leave door ajar to allow air circulation when not in use.
Simonasked
Our machine is stuck on drum clean. Any ideas?
4 answers
Is the locked button on?
I had this trouble and didn’t realise the machine had been locked.
If yes. Press and hold for a few seconds till it unlocks.
Thanks Amy.. bang on with your answer...sadly the Tech turned up and told me the same thing but charged $85 !!
Thanks Amy! Solved my problem too.
Ben Rasked
Hi, so yesterday my mums washing machine said it needed a drum clean, mum being mum decided shed throw some towels in there whilst it was doing the drum clean so shed kill 2 birds with one stone haha, anyways she said she heard the machine vibrating loudly and quickly stopped the drum clean, then it started flashing on the display all different numbers and beeping etc...so she turned it off at the power point and left it over night..today when switched on the play/pause button is flashing and the keylock button is illuminated and will not go off no matter how long u hold it, the dial when turned creates a beep and no buttons work at all..door still opens.. can someone help me plz? thanks
1 answer
Drum clean is designed to clean with no clothes.
It heats hotter, fills higher, spins faster - because it's empty.
You'll be lucky if clothes didn't shrink, get grease spots on them etc.
If it cleans dirt and grease off drum, where do you think it's going to end up?
You will need to call an F&P technician to determine what damage has been incurred from misuse of the machine
Oksanaasked
Hi there! Everytime we go to open up the filter and drain the hose, little to no water comes out... but as soon as we unscrew the filter plug, alll this water comes pouring out.. is this normal? sort of defeats the purpose of having that little drainage hose..
Puppy Echoasked
My front loader quicksmart WH7560J2 is alittle over 12 months old and has just stopped working. I press the power on botton and nothing happens. I have tried it in other power points and no sucess. What could be the issue?
Ian mcleodasked
How do I turn off the keylock?
Samasked
error comes up and door wont open. Any ideas?
Jamil Ganondvalaasked
Hi, Could anyone advise on the message "Door Open". All of a sudden during the washing, our brand new fisher & Paykel frond load 7.5Kg washing machine which we bought 2 months back from Harvey Norman showing this message Door Open. However we have tried closing and opening the doors, power off, plug out, but it still showing the same message Door Open. However door is functioning well opening and closing.
4 answers
Hi Jamil
I am having the same problem on my machine but it is 3 years old so can you please update what the technician has done to solve it.
Cheers
Door lock mechanism faulty, contact F&P.
Hi Jamil. My machine is less than a year old and displaying the same problem. So disappointed in this machine as it had a leaking problem some time ago as well...have to wait another week before service team comes to inspect
kristentrappettasked
Hello, my washer comes up with an Err 75 part way through the cycle. Any ideas?
1 answer
hi, I'm sorry you've had this error. I haven't received any error messages myself as my machine has been trouble free. There are troubleshooting steps in the manual and if that doesn't work it suggests to contact a service technician. Shouldn't cost anything if still under warranty. All the best and hope you can sort it out.
Leanne Marcuzzoasked
how do i do a drum clean?
1 answer
Hi, turn your know to drum clean the machine will do the rest. It is recommended to do this every 6 weeks
Cassie Kasked
Considering buying this model but need to know how long the inlet and drainage hoses are? Also if they can be extended if need be.
1 answer
I did find the drain hose to be about 20-30cm shorter than my old machine. However it did not bother me as I have my machine next to the sink anyway. I would recommend that you have the machine right next to the sink with no more than 30 or so centimetres separation. The drain hose itself comes out the bottom rear of the machine on the right hand side (if you're standing at the front). Therefore placing the machine to the left of the sink gives the hose more reach. Hope this helps.
Lauraasked
I thing i overloaded my quick start front loader with dounas. The heavy cycle had 7 minutes to go and stayed on 7mins without spinning. I unloaded the machine. It has now defaulted to cotton setting and won't change or resume cycle..
I press the start button it beeps. I can't get it off the start of cotton cycle.
Is there anything i can do?
1 answer
ours does this too - won't spin on a delicate cycle, and won't spin on its own full stop. The customer service rep said it is not meant to spin!
Tommyasked
Washing machine keeps saying "no tap" and beeping at 22 min during 30 min quick test cycle. The machine is full of water though? I have checked the hoses and they're all connected correctly. Can someone please assist?
The only way I could get rid of the water was by continuously putting it on a spin cycle which drained the water out.
2 answers
Check the taps have been turned on.
If there is no hot water connection the machine will heat the water itself, but there must be a cold water connection to the cold valve.
Check the hose connections. If the cold water supply is connected to the hot valve and there is no connection to the cold valve the machine will not fill.
Check the inlet hose filters are not blocked, the hoses are not kinked and are attached correctly.
Check that the drain hose is not too low or pushed into the standpipe too far. This will cause the water to siphon out of the machine.
Check the cold water temperature does not exceed the 35°C temperature requirement.
Check the water flow rate. It maybe too low.
Hi - I get this error message for the same machine on every load. The machine was installed by a technician from the retailer so I can't understand why we get this error message when it fills up normally. Also, I can't put the machine on delicates, as it stops at 43 mins and doesn't move beyond this point no matter how many times I re-start the machine when I get this error.
pusinbootsasked
When doing a drum clean cycle, what drum cycle clean
produst is specifically used?
1 answer
Rudi K.Fisher & Paykel
A good quality powdered detergent
deniseasked
does this machine adjust the water level according to amount of clothes in washer?
1 answer
Rudi K.Fisher & Paykel
The Front Loader models feature automatic water level selection.
Craig Murrayasked
After pressing the the power button the default cycle is Cottons, is there any way to have the default be Everyday?
Asking as my partner has a vision impairment and I am trying to simplify the controls as much as I can for her.
alexasked
What is the difference of the wh7560j2 replacing the wh7560j1?
1 answer
Rudi K.Fisher & Paykel
Improvements to the WH7560J2 include a redesign of the detergent dispenser to allow liquid detergent to be used,
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