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Fisher & Paykel ActiveSmart RF522WDLUX5 (with Ice & Water, Left Door)
emilyrgrunseitAU
- 2 reviews
- 7 likes
- ActiveSmart RF522WDLUX5 (with Ice & Water, Left Door)
- Verified purchase
Will Never Buy Fisher & Paykel Again
I have had two Fisher & Paykel fridges in under two years. The first had a part that needed to be replaced under warranty, which took 6 months, 8 technician visits, 5 incorrect parts delivered, and Fair Trading involvement before it was finally replaced with a new fridge by Harvey Norman. After 6 months, the new fridge started beeping incessantly and stopped cooling. Fisher & Paykel sent a technician out who told us the that the fridge was not functioning, the compressor was loose, and that gas was leaking out.
Fisher & Paykel did not conta...Read more
ct us to arrange the fridge to be picked up after the technician visit, despite being told we would be given a replacement fridge while the other was assessed. When I called through to the technical support line days later they told me there was nothing they could do and refused to put me through to a manager. The customer service team also did not respond to repeated emails asking for updates. My two toddlers, husband, and I were ultimately left without a fridge for over two weeks, wasting hundreds of dollars in spoiled food and eating out. Fisher & Paykel initially offered a food loss claim and then retracted the offer, saying that their technicians found nothing wrong with the fridge (despite the initial technician's comments and the 3rd party technician, who picked up the faulty fridge, commenting that it sounded empty of gas). They also ignored my requests to see the technical report. Thankfully, Harvey Norman replaced the fridge; however, I wish it hadn't been replaced with another Fisher & Paykel fridge. The refrigerators have been unreliable and the customer service is terrible. I will never buy anything from Fisher & Paykel again.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Christopherasked
Where can I buy one from please?
No answers
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