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Fisher & Paykel 628L Side by Side Questions & Answers
RX628DX1 (Stainless Steel), RX628DW1 (White)6 questions from our users
mary53asked
Hi just asking what is the best temperature setting for the freezer.Kind regards
1 answer
Hi just asking what is the best temperature setting for the freezer section kind regards.
Julieasked
I have just purchased this fridge, i am quite concerned now reading all above.
Do you think i should change it for another make and model?
No answers
Zeeasked
am looking forward to buying this fridge, but i am afraid it still has the freezer problem, should i go for it or should i look for something else? thanks
1 answer
If you believe a technician has already gone out and fixed this and the other problems in all of these fridges which have been sitting in boxes in various warehouses....
Or perhaps in the factory the problem has filtered back and Harry Potter has fixed it.
I believe they wait for the client to ring them with the problem. That's why my 3 month old fridge is sitting idle and unplugged. Awaiting my second visit from an under-resourced technician system. Self employed and I don't work from home. $$$ Thanks Fisher Paykel. What a pretty but perfect piece of polished turd this fridge is.
CGSasked
Has this model been designed so the slide out drawers hit the door even when it is fully open (hopefully not!) or does this main my door is not opening as far as it should?
2 answers
Rudi K.Fisher & Paykel
It is very difficult to make an accurate diagnosis of the specific cause without the benefit of inspecting your appliance.
If you would like to arrange a technician to attend to your refrigerator, you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.
Alternatively, you can search for service in your area by using our online locator at the following link: http://www.fisherpaykel.com/au/support/service-appliances#request-a-service
If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.
We just bought this fridge yesterday. We too cant open the crisper draws fully as it hits the fridge door even when fully opened.
yimcairoasked
Does anyone know if the icing up problem has been resolved? Thanks
3 answers
I have replaced the unit.so no more contact with F&P
It appears to be a 'first lot out of the factory' issue that they discovered and sorted out. I have had mine replaced (March 2016) and it runs perfectly. I would have no concerns purchasing this model today.
Good to hear, thanks
Shayeasked
I'm looking at getting a side by side. R, do you have an update of how your replacement fridge is going?
2 answers
our new fridge started building up with ice straight away so i have left that second from top shelf half empty and it seems to keep it at bay. its not getting out of control but it is still an issue. i probably wouldnt recommend getting this fridge untimely they iron out these issues. if you do get it make sure you get extra warranty!
Thanks for your response. I hope you are able to get it sorted out with F&P though!
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