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SusanneSSouth East Queensland, QLD
Avoid this model at all costs
Having previously always has Fisher and Paykel fridges we thought this would be too. Salespeople in HN recommended it highly two and a half years ago. We had repairman here twice in past six months as it was icing up over motor.- exactly after warranty ended. Yesterday it completely died and we bought a different brand. Door shelves were very shallow and constantly cracked. Both fridge and freezer were colder at bottom half and not even. Have been advised this model is a lemon and would never buy it again.
Purchased in October 2021 at Harvey Norman for A$1,700.00.
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PeteSouth East Queensland, QLD
- 4 reviews
Poor durability
We have had exactly the same freezer fan/controller/cabinet issue with this Haier manufactured, Fisher & Paykel branded 628L thing. Failed twice in just under 4 years. A flimsy fridge door shelf has also cracked badly. "New for old" claim made and granted under HN extended warranty.
More landfill, which really isn't good enough. Just feeding the wasteful "built in obsolescence" industrial machine. Who wants to buy a new fridge every four years? Its an essential household item, not a discretionary purchase.
My simple F&P bar fridge ts 20 years old and fine. Made locally, not in China.
Till receipt not uploaded as it has faded badly. Always ask for a proper receipt!
Purchased in June 2021 at Harvey Norman for A$1,500.00.
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Sammy bHunter Region, NSW
- 2 reviews
Worst fridge ever. Bad service and customer service.
I will never buy this brand again. Fridge has died 4 times in 3 years. brought brand new. Still they won't replace it under warranty. No local services so take long time to get fixed when I have issues. Customer service is very little help.
Purchased in April 2021.
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Find out how Fisher & Paykel 628L Side by Side RX628DX1 (Stainless Steel) compares to other Side by Side Fridges / Refrigerators
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Anna H.
- 5 reviews
- 628L Side by Side RX628DX1 (Stainless Steel)
- Verified purchase
Good choice for a new fridge
We needed a new fridge ASAP and wanted side by side doors that have independent seals around the door. This is pretty good value for money. Runs quietly and has temp controls on front door. Only snag is one freezer drawer is a bit stiff to close. Only discovered it after delivered and unpacked. Also as it is stainless we've had a few dents from things knocking against it. Otherwise, the actual fridge has lots of room on the doors and shelves and easily height adjustable. Doesn't have a water filter, which we don't need. I like that it doesn't have a wine rack, which take up unnecessary room. 3 good ice block trays in the freezer. I think it offers plenty of space for 2+ people. Wouldn't want any bigger.
Purchased in January 2021 at Harvey Norman Retail Stores - Appliances for A$1,500.00.
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JADSydney, NSW
- 12 reviews
- 628L Side by Side RX628DX1 (Stainless Steel)
- Verified purchase
Stainless steel is NOT stainless
We found our F&P stainless steel Fridge is rusting after 2-3 years, when we moved an inevitable fridge magnet.
Contacting the seller (RW Winnings) got nowhere and contacting F&P was a totally frustrating waste of time.
Initially they respond to the web form by saying 'send us photos' - then Nothing ! Several followup emails and finally phone calls 3 weeks later resulted in 'we are busy - we will call you back'.
1 day and 4 hours later they called back.
F&P acknowledged that they received the photos but had not looked at them.
After a 30 seco...Read more
Purchased in July 2021 at Winning Appliances for A$1,650.00.
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Olivia R.Greater Melbourne (Inner), VIC
- 2 reviews
Disgusted + lack of responce from Fisher & Paykel, AVOID BRAND
I have contacted Fisher & Paykel, with no responce. They are avoiding the issue!
The freezer is not frost free. The fan becomes very loud. I have to constantly defrost. The fridge does not stay cool. Avoid this company!!!!!!!!!
Appliances online also refused assistance. Both know there is a problem they are just disregarding their liability
Purchased in July 2021 at Appliances Online for A$1,490.00.
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Mandy FraserWarner
- 4 reviews
Went rusty
This fridge looks great and does work very well, it has a holiday setting for when your away to save energy, but! I had to spray the front as I couldn’t get the rusty marks of it, it totally destroyed the look of it. Obviously a low grade stainless steel. I would buy thus fridge again if I were guaranteed a better coating of stainless steel, very disappointed in that.
Purchased in October 2021 at Harvey Norman Retail Stores - Appliances for A$1,600.00.
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GenevieveMelbourne
- 6 reviews
- 3 likes
- 628L Side by Side RX628DX1 (Stainless Steel)
- Verified purchase
Very convenient and functional, however the freezer draws are resistant at times.
Great functionality, I love the holiday mode for low electrical use when we aren't at home for a few days/weeks. It's a great size and fits all of our left overs, fruits and veggies. you don't need to have them in bags as the fridge keeps them crisp and the produce lasts a long time. For instance, sometimes we have to question whether to eat a randomly found apple, because it could have been a few month ago! But looks fresh... The drawbacks for the fridge are the draws on the left side (freezer) it gets so cold that the draws frost and are diff...Read more
icult to slide open and closed. Also, this fridge wouldn't be appropriate for families who make platters as the length of storage in the fridge is quite narrow. but perfect for a childless couple who rarely entertain.Similar opinion? Write a review on ieatwords.com.au!
Alpal62
- 8 reviews
- 1 like
- 628L Side by Side RX628DX1 (Stainless Steel)
- Verified purchase
Good Fridge with low power consumption
We’ve been using this fridge for approximately six months now and are happy with our purchase. Plenty of storage and shelves, seems to keeps things at just the right temperature. Our home is solar and battery powered so the low power consumption of this unit is really good also for minimising power consumption.
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Find out how Fisher & Paykel 628L Side by Side RX628DX1 (Stainless Steel) compares to other Side by Side Fridges / Refrigerators
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JosiePerth
Good Fridge
i Bought a French door fridge, the compartment very nice and easy to clean, working week the temperature in every compartment . The motor working quietly, in meat compartment you can segregate meat, and fish and some food need to freeze . In French door fridge I think you can save energy, want a meat just open othe half of the door ... .
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sanperth
- 8 reviews
buy the best
this fisher and pykel is so quiet you do not even hear it.
the temperature is even within all compartments, i rely on this as i grow my own produce and have chickens. some fridges freeze eggs while keeping the rest cool and i find my produce doesnt spoil as quik esp my in season fruit n veg.
this fridge sounds an alarm if disconnectd from main power.
id highly recommend this fridge to a busy happy household--- in ensures happiness
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Look... Here's a great Fridge with good backup..
We brought this Fridge from Farmers after deliberating quite a bit of time with other makes and models.... We where price driven to a certain extent and this unit was miles cheaper at Farmers than anyone else's price... Plus only 65 bucks delivery and they took the old fridge away free.... We have had this Fridge Freezer 6 months ... so this is a fair review... firstly very quiet operation as we have a 2 story house and the kitchen is upstairs above a bedroom so NO problems with its operating noise... V quiet... Excellent lighting when you op...Read more
en one of its doors.. you see everything... very brilliant in fact... Actual operating Temperature is displayed for 20 seconds on opening closing of one of the doors... V good idea.. and has door opening alarm.... if one door if left open too long or should its temperature drop down below 20% of your preset setting it will sound... This fridges uses half the power of our old GE fridge... so it has latest very efficient technology that keeps the running down... we had to ring the company's help line for a technical question and we found the response to very professional.... all told... we rate this Fridge and its manufacturer to be outstanding in all respects .... and well worth considering seeing its a local product well priced... has a huge amount of storage .... so it saves money, as we can buy lots of specials and store them in this bigger fridge as there only two of us.... as larger family fridge it would totally ideal....Similar opinion? Write a review on ieatwords.com.au!
SimonPerth
- 4 reviews
- 628L Side by Side RX628DX1 (Stainless Steel)
- Verified purchase
Reliable F&P fridge
I always wanted to get a french door type of fridge and this product definitely fits the bill. The price is reasonable compared to other brand and F&P is a well-know brand I always dreamt of having. In the beginning, the sleek and stainless steel design definitely caught my eye. The width and depth suits my need and fits nicely into my fridge recess plus it has more than 600L of storage. With this sort of quality and offer, i could not find another brand that has a better offer than F&P. If i were to get another fridge or any other electrical appliances, I would definitely go with F&P again.
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Karen t
- 6 reviews
The monster of all fridges
This fridge is brilliant. Appliances online has a great sale and we got it for over half price. It is so quiet and efficient. Super easy to clean the glass shelves and stainless steel exterior. It has a temperature panel on the front that lets you know the temp every time you open the door. It keeps excellent temperature in all compartments. I bought this particular fridge because I wanted a larger freezer section with our growing family and this is perfect. A whole door, plus shelves and drawers to store frozen food. It has a triple ice tra...Read more
y which just seems way too awesome as we never run out of ice anymore. I love this fridge. The only criticism I have is that the doors don't quite line up, which messes with my ocd brain. Other than that, perfect!!Similar opinion? Write a review on ieatwords.com.au!
Stacey
- 7 reviews
- 1 like
- 628L Side by Side RX628DX1 (Stainless Steel)
- Verified purchase
So far so good!
I just moved into my new home and we were very limited on the depth of our fridge so looking for something around the 68cm depth was quiet challenging. I found this fridge and fell in love! Haven't found a fault so far! Very quiet and easy to keep clean. I would recommend this fridge.
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Find out how Fisher & Paykel 628L Side by Side RX628DX1 (Stainless Steel) compares to other Side by Side Fridges / Refrigerators
Know better, choose better.
TobyBrisbane
- 4 reviews
- 1 like
Decent fridge - good freezer space
Got this fridge due to the needing a bigger freezer. Its good, does the job well and keeps food cool. Only bad thing would be the star energy rating is pretty low but that seems common on any side by side really. Only the top and bottom mount freezers get a good energy rating. Other than that, keep the buttons on locked, as an accidental push of 'holiday' mode (very easy to do) will switch off the fridge part.... who thought that was a good idea, a one touch push to switch off your fridge without knowing.. lucky we noticed it early enough and switched it off.
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JelDarling Downs, QLD
- 4 reviews
- 1 like
Great so far!
A quiet easy-to-clean sleek-looking fridge. No issues with pulling the shelves or drawers out for a clean. Love the extra freezer space. So far so good! Downside is that it is less energy efficient therefore a slight increase in our bill which is expected, unless you're willing to pay more for a more energy-efficient fridge!
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Worse Fridge ever
Fisher & Paykel provide worse Fridge ever, they have very very poor customer service and will never consider this brand for anything anymore. I have purchase a brand new unit but it looks like a re-condition unit but Fisher & Paykel refuse to accept problem of the fridge. Customer Service is very poor and just tell us to change the fridge if we think it is not suitable. Can't believe today you can still have such poor service, I guess poor brand, poor management and poor people.
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Jitesh JSouth East Queensland, QLD
- 14 reviews
- 3 likes
Classy, works great!
No problems seven months in from purchase. Purchased at a quite a good discount, provided great value so far. Fridge seems to keeping temperature well. Previous commenters have noted a temperature discrepancy, which is something I think I will have to look into. Needed good gaps for ventilation on setup as it had a whine if congested. Not too noisy, mostly silent in fact. Freezer seems to get a slight whine rarely. So far I remedy this by opening and closing the freezer. Classy design and seems to have put up with the challenges we have thrown at it.
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Tre
- 5 reviews
- 5 likes
Poor
Bought fridge with freezer but delivered wrong fridge, got side by side doors. Couldn’t be bothered swapping as delivery guys struggled to get fridge up stairs, etc,
Badly designed Friday’s- poor freezer space and hard to open doors in fridge nook
Don’t buy this fridge. Get one that has freezer at the bottom
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Questions & Answers
Julieasked
I have just purchased this fridge, i am quite concerned now reading all above.
Do you think i should change it for another make and model?
No answers
Zeeasked
am looking forward to buying this fridge, but i am afraid it still has the freezer problem, should i go for it or should i look for something else? thanks
1 answer
If you believe a technician has already gone out and fixed this and the other problems in all of these fridges which have been sitting in boxes in various warehouses....
Or perhaps in the factory the problem has filtered back and Harry Potter has fixed it.
I believe they wait for the client to ring them with the problem. That's why my 3 month old fridge is sitting idle and unplugged. Awaiting my second visit from an under-resourced technician system. Self employed and I don't work from home. $$$ Thanks Fisher Paykel. What a pretty but perfect piece of polished turd this fridge is.
CGSasked
Has this model been designed so the slide out drawers hit the door even when it is fully open (hopefully not!) or does this main my door is not opening as far as it should?
2 answers
Rudi K.Fisher & Paykel
It is very difficult to make an accurate diagnosis of the specific cause without the benefit of inspecting your appliance.
If you would like to arrange a technician to attend to your refrigerator, you can call our 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.
Alternatively, you can search for service in your area by using our online locator at the following link: http://www.fisherpaykel.com/au/support/service-appliances#request-a-service
If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.
We just bought this fridge yesterday. We too cant open the crisper draws fully as it hits the fridge door even when fully opened.
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