Foxtel should be congratulated for IQ4 - providing 4K for some shows (e.g. Rugby World Cup), a remote that is easy to use, and integration with Netflix. Also pleased to hear that ABC iView be accessible soon. Best feature on the remote is the ability to easily turn on captions - don't have to listen quite so intensely to dialogue with different English dialects.

frequent problems with (a) recording failures, (b) needing to reboot. After many many years of Foxtel this has been a massive disappointment. All since IQ4 'software' changes in July/August this year. Have spent many hours on tech support from Foxtel . Also refer to title for more details

First week fantastic, 2 weeks later on my second iq4 with still the same problem, which is having to constantly reset. The only way for the reset to work is to turn the power off each time everytime we want watch foxtel. Wishing I stayed with the iq2 which was perfect for all the years we had it.
Technician came out swapped the boxes over and said never had the problem before.
When it's working it's great just frustrating that we have to constantly reset the iq4. If you're happy with your choice of box stay with it. Got it with free upgrade from Telstra.

Upgrade from Telesra IQ3 to raw Foxtel IQ4
Had it going a month and have had no problems with the box or software.
While like others I was suprised that you need a Sat dish as no cable support, however the tech was fantastic and all up and running in no time.
Pity the commercial channels have to be through seperate TV ariel and hope Foxtel and the channels eventually come to the party as our reception is not always good.

We upgraded from IQ2 to IQ4, taking advantage of free upgrade offer from Telstra. Was a bit nervous because we had lots of probs with IQ3 and returned it to get our trusty IQ2 back previously. I have to say that after a couple of months using and getting used to the new IQ4 format, it really is hard to fault. Everything works perfectly and even though i am usually an 'if it aint broke, dont fix it' person, we love it and it has increased our viewing pleasure. We find it slick and easy to use once you get the hang of it. We were so pleased with it that we happily paid for the upgrade of our second box. I really am astonished to see other poor reviews of it.

Replaced the Iq2 for the iq4 about 2weeks ago and can understand the negative reviews. For a few days I found learning the new ways of programming and finding the old settings a little confusing. But now it’s quite easy. The quality seems better and there is 4K. Recording etc is much the same and there are no problems on reliability etc. I suppose it’s just a step up and I took advantage of the new free Netflix offer which can’t be bad.

We should never have upgraded our foxtel box from a 2 to a 4. Its so frustrating. Never had so many issues!! Series link recording on free to air doesnt work for some reason!! And it stops recording part way and to replay is so frustrating !@

We have optic fibre to the house and use an IQ2. Wanting to update to IQ4 I was informed that we needed a satellite dish to upgrade to IQ4 as it does not work with optic fibre. But was then told our address was ineligible for a satellite dish. So we cannot upgrade to IQ4 in any way - and there are no IQ3's available. So we stay on the old IQ2. But then can't have included Netflix on our package as we need an IQ4 for that. Who thought of this? In this modern world of optic fibre, I cannot understand why the IQ4 was not made to run with optic fibre.

I was persuaded to switch to the IQ4 since my previous unit was old and dysfunctional. Hle to talad no problem with installation but the pause and record feature is useless. Have followed all the on site recommendations, have had regular remote re-boots but the feature is utterly unreliable. Worse still, it seems impossible to talk to a real person at Foxtel and when I text the number provided, I receive absolutely no response. Finally, the formal complaints procedure provided on the foxtel website is itself inaccessible. I am now seriously contemplating terminating the service after 8 years.

This system is very pretty to look at. However, like most good looking objects it has no brains. It has broken down everyday since we upgraded. When it breaks down, it stops recording because you have to turn it off at the power. It stalls if you scroll through the channels too quickly, it stalls if it feels it is doing too much work, ie: recording two shows at once. Keep your old box, just hold onto it and cherish it. (sob) I wanted to give half a star for its looks because it is more than terrible, I am sending it back and closing my subscription. Actually they can pick up the bloody thing.

Very satisfied with the features, controls & performance.Its reliable with A1 picture quality and is also easy to navigate.Technician was knowledgeable and on time.Great work Foxtel this ones a winner, very happy!

I'm onto my second IQ4 after the first one was replaced. Continue to experience the same problem. It freezes when scrolling through channels, or trying to watch recorded shows. After watching for a while without changing chanel its starts flickers. Now its started unpairing with the bluetooth remote. I am rebooting on average 3-4times a week. I REGRET ever upgarding. Hold onto you old one for as long as you can. It is NOT WORTH the hassle.

Never worked properly from day one records when it wants to freezes needs rebooting every few days had old box 25 years no problems even when it shows its recording never can you rely on it Foxtell rebooted it from their end took it back to orig factory default still same if it was a motor car i would be dead by now absolute garbage

I had 2 iq2 boxes. Installed 1 new iq4 box which caused other box to become not authorised. Eventually got it back on, but i lost everything i had recorded. Received 2nd iq4 box and sent it back. The product is difficult to navigate, almost impossible to read the channels. Information about some programmes does not come up. Failed to record some programmes. If you have an iqa2 or 3 KEEP IT.

Overall we've been happy with the IQ4 box, fingers crossed after reading the recent reviews. The motor in it sounds a little noisy but not a reason to worry about it. It's been functioning ok, no dramas yet.
Got it as a free upgrade.

Terrible, satellite v cable, freezes constantly and needs to be rebooted. Can only record 1 x program on FTA at a time, recordings frequently lost and FTA reception terrible and freezes constantly.

This has to be the worst product interface ever!!!! Some really stupid person decided to have the channel No's printer in light gray on dark Gray so you can read them then they decided to put up all the channel icons (who know all of them? truly. The writing is so small on screen that you cant read anything. Try to delete a show you dont like after wanting a little Well you cant!
It is ridiculously hard to navigate DONT GET IT. I want my old box back so much easier to see and use.