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- 2 reviews
- 2 likes
Faulty Franke Sink
The plumber attempted to install the Franke sink but it was very bowed. He called Franke and was rudely spoken to by customer service who talked down to him as if he didnt know what he was doing. She was telling the plumber how to install the sink and did not even listen to his comments that it was too bowed to install. This person should listen more and not continue to speak and be so rude. We went back to the retailer who replaced it. I do like the sink but no more orders from us for Franke products due to no customer service.
Purchased in for $990.
- Incentivised Review No
- 3 reviews
- 2 likes
Loving this sink so far
A month ago we had our Franke Urban sink installed. It looks great and I am finding it a breeze to keep clean. I would recommend installing it with a pull out spray tap so that you can easily rinse it out when needed. The Franke Rollmat (purchased separately) has been useful as it provides extra space to stack the dishes and for somewhere to place hot pans directly from the oven. I believe the sink is also heat resistant but I have been too afraid to test it out.
UPDATE 12 MONTHS ON: The sink still looks as good as it did the day it was installed. Highly recommend this sink and if I ever move I'll be installing one at the new house.
Purchased in at Appliances Online for $785.
- Incentivised Review No
Thank you so much for the 5 star review! Thrilled to hear that you are loving your fragranite sink - they are just so good!
Thanks for the 12 month update Lisa! Stoked to hear you are still loving it as much as you did the day it was installed. Be sure to tag us on Instagram @frankeaus if you ever upload a photo - we would love to repost and share your thoughts!
Questions & Answers
Good evening,
please could you tell me if I can drill hole in the top part of the sink for mixer?
Thank you. Mick Tumpach, Lutana, TAS, [email protected]
Yes you can drill a hole in the top of the Franke Urban sink. We had our plumber do this for our sink and then installed a mixer tap.
Hi Mick,
A 35mm tap hole can be drilled into the sink....
Read more Here is a link to the spec sheet for this product: https://uploads-ssl.webflow.com/5e3b66d07a8f944b8ce60693/5fcf02d7e806baad91d85e76_URBAN%20FRAGRANITE%20UBG%20221%20ONYX%20REV.pdf For any further questions, please feel free to contact our Sales team by emailing [email protected] Thanks!
Good evening, please could you tell me if I can drill hole in the top part of the sink for mixer?
Thank you, Mick
Hi Mick Yes you can. Our sink even came with the drill attachment to use to make the hole.
Hi Mick,
We answered over on your other post - hope that helps!...
Read more Thanks.Get an answer from our members and Franke representatives
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Hi there,
Thank you for taking the time to leave a review. I am sorry to hear about your experience with our Customer Service. I will pass this feedback onto our team so they are aware....
Read more Thank you.