We purchased this modular lounge 2 years ago and feathers are still coming out of it niw! It has lost a lot of support and for payung $4500 for it I would have expected it would have been of better quality. Our modular lounge we had prior to this from Harvey Norman had better support in it after 10years! It is the most uncomfortable lounge and a complete waste of good money. I would not recommend buying it and after seeing all the similar bad reviews of this lounge I cannot believe that Freedom are still selling this defective product!
So disappointed and I really regret buying it.

We purchased 2 x 2 1/2 seaters in 2015 so they make up a 4 seat couch. Cost close to 5K. Unfortunately, I have to give the same feedback - feathers are continuing to come out and the cushions have lost their shape. Only 3 people in household with all working/school full time.

Very disappointed customer, particularly when you think you are buying quality and using limited funds to purchase an expensive piece of furniture! Hence, will be very dubious about buying any furniture from Freedom in future.

Bought this sofa in 2014 and have persevered with it as it was quite expensive, but was sagging and uncomfortable within 6 months of buying it. Fabric fades very badly and the feathers constantly coming out of cushions and stick into our legs. So disappointed and has put me off buying furniture from Freedom in the future. Worst couch ever, very poorly designed DO NOT BUY THIS COUCH!!

Have had the same problem with a Freedom Furniture Lounge. Will never buy any product from them again. Leather lounge brought for $5000 lost lumber support and sagging in upper area within 8 months. Only my husband and myself sit on it 2 hrs each night. Phoned Freedom about problem with a person coming to our home to have a look. Was told it was normal charter for this product. Funny had two other Freedom Lounges prior without any problems as both were made in Australia with good quality dunlop foam used. All lounges made in China use poor/low quality foam that loses support and sags within 12 months. Freedoms quality in lounges has gone far south, looks great in show room but as said quality terrible

we bought this sofa 2 years ago its terrible, the zips split, the sofa cushions sag and it continually has feathers coming out of it. its the worse sofa I've ever owned. Avoid at all costs

We received this lounge in August 2017. At the beginning of the year we noticed the seats visibly sagging and losing alot of feathers. Continued to rotate the cushions and just ignores the feathers however the cushions are looking terrible. It's not like the sofa is used all day every day. Very disappointing given the age of product. Regret not lodging warranty claim earlier however we are now awaiting a response from Freedom. We have purchased other items from Freedom including sofas and have not had this issue previously and have been very happy in the past.

** This is a review for the staff at Freedom (since we can't review the actual couch yet) ** We recently purchased the Freedom Andersen modular sofa with chaise, and we had a wonderful experience working with both James and Suzy at the Moore Park store. Both staff members were patient, kind, and attentive without being pushy. When we realized within hours that the sofa was much too large for our space, they were willing to work with us to find a new solution. While we can't speak to the durability of the couch itself (as others mentioned, there is a 12-15 week delivery window as it's made to order), we do plan on returning to Freedom to fill the rest of our new home!

Poor quality product and terrible costumer service, Going to VCAT and I want my money back.
It took Only one month for this expensive sofa to start sagging .
Not Good !!!

Purchased 3 seater and chaise 2015. Feathers coming out everywhere. Seats have 'given way' as if the supporting frame underneath has sagged. Worst couch we have ever bought. Only bought it because our last freedom couch was brilliant and held shape for more than 10 years.

We bought the Anderson sofa from Freedom furniture. Large modular and feather fill seem quite luxuries with a nice piping detail on the cousins it looked tailored however it immediately started shedding feathers that would give you a poke when coming through hundreds and I'd suggest it lost about 50% Freedom sent through additional slip covers however the modulars had already lost too much filling and is like a balloon losing its air saggy. After 5 years we have now just had a spring give way. For the cost of $4,200 I would have thought we were buying a reasonable product however we've had a dud right from the start.

We were excited to buy the Andersen 4 years ago, and waited 14 weeks for delivery. It seems to have sturdy construction and lots of support. Only a few weeks into owning it, the cushions sagged and started discarding feathers everywhere. No amount of puffing up the cushions helped. We spent so much on it that we suffered through sitting on 'Slouch' for years. We finally got rid of it - straight to the dump. No one deserves such a horribly unergonomic and unhygienic couch.

The worst couch I've ever owned. Three months after purchase you could barely sit on it. The cushions warp at the back and are so uncomfortable. The seat cushions have no support and are super uncomfortable. DO NOT BUY IT!

Like others I bought 2 brown Anderson Modular chairs a little over a year ago and one has faded so much that it is almost orange!!! This chair is not in direct sunlight. When I spoke to the "Customer Care consultant" they advised that this was not a manufacturing fault and that there was absolutely no option for me to escalate this as an issue .
I am not a frequent "complainer" and have found this experience to be distressing and extremely frustrating!!!