Freedom

I ordered a dining table and a lounge in November last year, was told it would be here within 10 - 12 weeks. Now 17 weeks later I am still waiting and have been told it 'might be here in early May'. I spent over $3,500 on these two items and have been told if I'm lucky they will be here 24 weeks after I purchased them, almost 6 months! If I hadn't of gone into store and demanded to know what was going on I would still be in the dark about it as no one bothered to inform me what the situation was. I have been sitting on a cushion on the floor for 4 months and am very unimpressed that this is the service I have received.

Sitting on camp chairs while waiting for our lounge. Was originally told 4-6 weeks, after that I called several times and finally spoke with a CSO and they told me all contact will now only be via email. He finally got back to me and told me the lounge won't be available until "approx" late May or early June. If your system has problems as I was told, don't take any more orders. I'm frustrated there has been no updates from Freedom at all until I finally found a way to make contact. So disappointed as I really wanted this lounge after a long time shopping around. Needless to say I've asked to be refunded as I'm not prepared to wait that long!
Please don't respond with an automated reply, this is no help at all.

While the review specifies Moore Park, this problem is systemic.

Delivery date has exceeded the expected four weeks by two weeks. Customer service is rude and dismissive, if anyone answers in the first place. They don't know where the item is. Promises to return calls not kept. Unsatisfactory recourse to solve problems. Thousands are affected and there is no solution in sight. https://www.businessinsider.com.au/freedom-australia-delivery-problems-2020-1

Avoid Freedom Furniture.

Be warned. Waited 6 mths for any answer why product not delivered, no call backs, excuse after excuse, computer system down, etc etc changed manager, got my money, no couch! They Dont seem to care! Suggest you dont buy from this firm.

Order was placed on the 18th of Jan with 3 week delivery time which was stated on the invoice and on top of that the promises from Lee the sales rep at Crossroads that the product is due in stock any day.

I just received an update from the escalation team that does not have a phone number to call them just by e-mail that my order will be ready by Mid to End of March.

Disgraceful way to run a company and lie to your customers.

I ordered a $3000 sofa and a bed in January.. under the premise that it would be no longer than 2 weeks (it was clearly stated that it was in stock). It’s now been 5 weeks snd I’ve had no update. Every attempt to speak to someone has been futile- no email replies, no one calling me back and any in store retail staff telling me they have no way of contacting delivery or head office.. huh?! I’m about to cancel my order, as the reason I bought this furniture was because of the the apparent quick turn around. Regardless of “technical issues”... don’t advertise a service if you can’t deliver. Won’t be buying from Freedom again.

I ordered a $3000 couch and told it would be a 16 week wait, it’s now 20 weeks and two out of five of the pieces have been delivered. No communication, only when I call the store and I am made to feel as though I am hassling them. When I ordered my couch I asked if the issues with the online ordering system would effect my order to which they ensure me it would not. I have been told they have no way of finding out delivery times, provided no compensation and given very little empathy. I have also called the customer service team who never called me back... @freedom Australia I would love a phone call.

We were told dining chairs were in stock in Sydney (we checked twice). Ordered and paid a deposit for them and after 8 weeks and numerous phone calls from us (often with staff not getting back to us, and when they did, saying they can't check the order because the computers were not working) were told they are no longer available. We now have to make the 60 minute round trip back to the store to get our deposit back and start looking again for dining chairs. Absolutely appalling service. Never buying from Freedom again!!!

Ordered and paid in full for couch and coffee table in September. Chased up in December, they had no idea where it was or when it will be delivered, IT issues? Kept following up, end of December still no idea when it would be delivered, cancelled the order in December and in Feb still waiting on refund and apology and compensation. National Solutions team lie to you and have no idea, staff will not take responsibility and cannot receive help or get return phone calls from anyone at Freedom. Customer service is atrocious across the board, do not shop here!!

Slow customer service
Stock and delivery times are all wrong due to their roll out of a “new ordering” system since October 2022. A statement on their website reassuring customers that indicate stock and delivery time online and in store are accurate is false. It gives customers a false sense of security that whatever error they have has been fixed but it is far from fixed.
I would not order from this company ever. It’s poor service is sad considering my parents had had nothing but good experience with FF in the past, clearly that is no longer the case.

Was told my flip chaise would be 1-3 weeks it’s now 6 weeks and still no chaise. Called the store again and no one is answering. Customer service is so bad.
Can someone please call me to advise when I should receive my goods.