Invoice Orders: 3100100004564 and 3100070004730; Freedom - can you please follow up on these orders, this furniture was purchased in Jan 2020 - contacted via Facebook several times and no reply. Thank you.

Still awaiting delivery. Freedom currently have no method of direct contact. The only way you can get their attention is via Facebook or Product Review. I was told someone would be in contact within the next couple of days. I just looked at the invoice and note they have recorded my contact number as incorrect. And there is no way of contacting them to rectify this. Freedom Furniture would be the single worst business I have ever dealt with. They have taken the money and failed to deliver the product. How does that work? So I am left without furniture to sit on. I am not alone. Look at the thousands of angry Freedom customers. Next stop ACCC.

I ordered some furniture (3 items) 1 week ago and 2 of the items were in stock and the web site delivery date was 7 days. I have logged on each day and the date of delivery changes each day. Yesterday was 19 weeks, today 6 weeks.

I have no ability to contact Freedom (as per the other posts). Could someone call me to discuss what is actually happening? Order number 9007770269132

Ordered our bed before Covid19. Spent over $3000 paid in full. Called to change delivery address over a month ago but still states old address we’ve now moved! Please can we have some notification invoice number 5050030002231.
Very frustrating when you spen a lot of money and can’t contact anyone

I have been trying to discuss my sofa warranty with freedom with an inability to reach any customer assistance to resolve a defect .

You can't talk to any customer assistance from Freedom during the covid-19 outbreak but you can still buy things. Call centres and customer assistance can occur remotely but deliveries can't. Transmitting the virus can occur during deliveries. Deliveries will increase traffic at virus hotpots like service stations. HOWEVER, having customer assistance staff chat to customers on the phone from home? No virus risk.

Freedom are advertising the response as health driven but it clearly isn't. Defective product and service. I sympathise with all of the sacked customer assistance staff.

Spent thousands almost 2 months ago and still have nothing to show. No support anywhere, really disappointed. Somebody from Freedom please get in touch ASAP.
This re order Order# 3080070004576 Moorabbin store.

Hi, I am waiting on a refund that was processed on 18th March 2020, the money has still not been received and I have been out of pocket now since the 29th January 2020. The item I ordered was NOT delivered and apparently "Discontinued" but I didn't receive a call or offered a refund until I called to chase up delivery! I was informed it would be 3-5 days to refund! Still waiting 3 weeks later. Order number was 9007770246780, the refund was processed by ...... from the Castle Hill store on Wednesday 18th March 2020.
Could you please contact me as soon as possible to resolve the above outstanding refund payment.
Thank you

Ordered an outdoor furniture set in December with a expected delivery of 8 weeks. It’s not mid April and still no sign of anything from Freedom. I’ve been on online chat and someone was chasing it up for me and would contact me.... nothing. I’ve emailed to be sent a stock standard reply that someone would get back to my enquiry in 10 days... 10 days has been and gone. Contacted them via Facebook messenger and still radio silence.
My order still shows as ‘processing’ which to mean seems it hasn’t even be ordered! You must keep in mind that this happened well before COVID-19 so no excuse and definitely no excuse for the lack of customer care.

I will never order from FREEDOM again.

No satisfying at all service honestly the worst my family has ever seen at this stage I want to cancel my order which is over three grand because of the no replying and miss communication between four staff members I’ve had to deal with all I wanted to do was pick my order up nothing difficult but your company cannot do that it’s pathetic

The tablet web portal is poorly designed!
Products on offer were inducated as 18 weeks delivery - YOU CAN'T BE SERIOUS!
To add insult to injury, online would not deliver to my address (in the country) I'm not sure what you call that BUT it certainly is not SERVICE!!!!

I made an order online as advised to do by staff in the Artarmon store. Delivery time at purchase was 2 weeks. It has been over 6 weeks and multiple messages have gone unanswered. Nobody answers the phone at Artarmon. Freedom where is my purchase? I would never have purchased this item with a 6 week delivery time.

I ordered a $3000 sofa and a bed in January.. under the premise that it would be no longer than 2 weeks (it was clearly stated that it was in stock). It’s now been 5 weeks snd I’ve had no update. Every attempt to speak to someone has been futile- no email replies, no one calling me back and any in store retail staff telling me they have no way of contacting delivery or head office.. huh?! I’m about to cancel my order, as the reason I bought this furniture was because of the the apparent quick turn around. Regardless of “technical issues”... don’t advertise a service if you can’t deliver. Won’t be buying from Freedom again.