Gaggia Accademia Questions & Answers

It should be able to be re set. Maybe try turning off for 10 minutes at the powerpoint and then turning back on. Go into settings and see if you can get the English setting or ring Gaggia for advice

Hi, You could try to trick the machine by going into the menu and starting a new descale, without adding the tablet or descale mixture? Turn the machine off at the power, wait ten minutes and turn back on? Good luck!

Thank you for the reply. The issue is that the machine does not see the milk carafe. When I got into diagnostics, I can get the carafe into both clean and brew ( carafe clean and carafe milk) but carafe present is not selected at all. I’ve cleaned the circuit. Without the machine knowing the carafe is present there appears to be no way to get it out of descale. There is no way to restart the cycle. I left it unplugged and dry for five days and when I plugged it in it when straight back to the descale. I cannot figure it out! There seems to be no way to trick the machine out of descale mode

Try to turn it off at the powerpoint, wait ten minutes turn it back on and go into the settings mode to check the standby settings. There may also be a fault? I would also check the brew unit and trays are all clear and clean before turning on.

I had one replaced under warranty. Ring Segafreddo Zanetti’s national enquiry number 1300 660 976. I found them very helpful.

Our milk carafe was faulty and we had it replaced under warranty at the store that we purchased it from and that also service our machine.

Hi I've had my milk carafe do the same spluttering. What I did was just keep putting it into the clean position (straight arm) and let the steam go through it a couple of times and it will clear itself. After every milk use you must put it into that clean position or it will cake up inside. Also you should pull it apart occasionally and wash it in clean hot water.
My carafe is starting to crack too and I think you are right about the Philips Saeco being an alternative as the whole machine looks very similar.
Worth trying.

Thanks for your replies. We clean the carafe both on the machine and manually every time we use it: there is no way it is dirty, I believe it is just poorly designed and manufactured (lots of people have the same problem if you look online). Our workaround has been to press the latte button and let just milk come through for few seconds (until it starts to splutter), then stop the milk flow and select whichever coffee drink we want. Annoying but it seems to work.

As the arm is now practically falling apart, I've found the saeco thermal milk carafe on offer on Amazon so have bought one in the hope it works with my machine. Very disappointing to spend so much money on a product only to find that parts of it are cheap plastic and either impossible or heinously expensive to replace!