I ordered a light on Gearbest, the money was deducted from my account and got a confirmation email with order number. The item is not delivered more than 1 month now and when I try to contact Gearbest they say order number is invalid. Don't order anything from this website, it is a fraud, they take the money and don't deliver the product

I ordered a camera which was listed as in stock and a memory card. Card arrived promptly but when camera didn't arrive on time they said it was out of stock and would be another two weeks before they received them. They told me this 4 times and meanwhile their listing continued to state it was in stock. After being late by more than 2 months I asked for a refund. They refunded less than the camera cost I paid plus kept the full insurance and shipping costs. I could not convince them they should refund all costs except the cost of the card. They also seem to be deducting currency exchange fees. Poor communication, only possible by Messenger. Some staff obviously barely understand English. Very frustrating. Do not ever buy from Gearbest.

First bought from these guys a few years back, and have since placed many orders. Great range of products, and quick & cheap delivery. Remember that people are more motivated by anger than by satisfaction (negativity bias)- so you'll probably read bad reviews here. I can vouch for the quality, price and speed of delivery for this company. 10/10

Context - bought several Baofeng VHF radios, some other electronics, an LED backpack, and some sailing wall PVC stickers.

I ordered a screen protector and wait for a long time to get it! But, it was broken and the didn't refund my all money. I even pay for shipping insurance!! it was a terrible experience with this guys and won't do it again. Never recommend it to anyone!

I purchased a drone which was faulty on arrival - would not record. Gearbest are a nightmare the deal with and even though I am entitled under consumer law to a refund they are refusing to do anything. Currently have a paypal disputed open. Would not recommend buying from them. If you have any issues they will not offer a remedy.

I purchased a faulty product and it is such a slow process to get your money back. I still have not received the full shipping return amount even though I should as it was not my fault the product didn't work. They are very sneaky and I will never use this company again. BUYER BEWARE

I bought a number of headphones, adapters and cables. The adapters don't work. Rejected by iPhone. 4 out of 6 headphones perform so badly they are useless. Some were expensive. The Lightning cables worked - so far. I emailed and also requested contact through website and have had no response.
It's rubbish. Avoid them.

Have ordered stuff from Gearbest many times over the years with no drama but lately they have been terrible. Its now April I haven received things I bought in January. Looking at the other recent reviews it would seem something has gone very wrong with their business. I wont be ordering from them again.

The prices are good, but delivery is totally unreliable, and they don't keep you informed of delays. It might say something is in stock, but 2 weeks later, when you ask what's goin on with the order They send you a very apologetic email telling you how much in d man's the item is, and offering a refund or for you to wait some unknow time. I had to wait 4 months for my last order...

Waited 3 months for my goods to arrive...ridiculously long in this day and age! When I contacted the company to ask whether I would receive the goods they told me to keep waiting it will come!

Bought a pair of wireless ear buds when it was on sale back in january. Today is 22/3, during this time gearbest has been sending me out of stock messages wanting me to cancel my order. In reality they have it in stock and is selling the same product on a substantially increased price. The reason they aren't sending me the product is because my order does not make them any profit, what they are doing to me is not right. To all the potential customers out there be careful with what you buy from gearbest, you could pay for something, but this does not mean gearbest will honor your purchase

Have tried over half a dozen times to get Gearbest's "amazing" coupon deals, that have a few items available for a very cheap price.
No matter how quick you are they say no coupons available as soon as you click them.
These seem to be bait ads to draw you to their site - in fact, not sure if they are even real?!?
Gearbest's response - "oh well, bad luck, try next time, or...have a look at this other deal on the same product" (obviously nowhere near as good a deal) - what a joke!

Looked for a computer they had in stock as we required it for school. It stated dispatch in 2 to 3 days.
12 days later it still hadn't been dispatched and when I contacted them it was going to be another 2 to 3 days, so we waited 3 days more. Still not dispatched so asked if they could supply another similar computer but they couldn't so we cancelled the order and requested a refund. up to week 4 now since refund requested and still no refund.

site intuitiveness 1/5
ease of ordering 2/5
processing time 1/5
customer service 0/5

Ordered something which I didn't get for 5 weeks. It was only a cheap phone case so I was annoyed but not devastated. I then ordered a tablet and we're about to hit 1.5 months with it still not shipped. contacted them multiple times EVERY time estimate they give me has been well over-stepped. I'm now trying to refund but they're not even letting me do that with any ease at all.

Do not buy from this place!!!

I placed the order on 01/02 and received an email to say it was being processed that same day. Four weeks late I'd heard nothing and contacted their customer support to be told it would not be sent out until about 15/3...nearly 7 weeks after the order was placed. The reason given was that the item may not have been it stock. However, when ordering, I made sure to only order items listed as being in stock. They offered no compensation and no apologies.

Bought a camera gimbal/stabiliser from gearbest. It died after a few very light uses. Despite the site’s warranty claims, gearbest offered ridiculous solutions - a refund of $24 (for a $189 item), or a replacement, but ‘please pay postage of $160’. Or send it back and have it repaired. I opted to return for repair - after sitting on it for four months, they claimed it couldn’t be repaired, and again offered to send a new one... but please pay postage of $160! I ended up with a refund of $60. Buy cheap, but don’t expect any form of customer service if things go wrong.