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Liz H.South East Queensland, QLD
- 2 reviews
- Verified purchase
Gutted! Didn't produce the desired results
Flashy piece of machinery ... looks and sounds amazing BUT let's be honest no one needs a straightener making decisions for you!!!! 180 degrees is safer for the hair... BUT not if your CONSTANTLY touching up because you DIDN'T get that smooth, sleek straighten you want and get at 220. I trusted the new technology would deliver and persisted for several days hoping to be impressed ...but I wasn't satisfied!!! Now I know I need to control the heat to get the lasting salon results and my hair will be healthier with ME in control. Save your money!!!
Purchased in April 2021 for A$320.00.
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Abbie006Perth, WA
- 2 reviews
Not Worth the heavy price!
I have frizzy/wavy thick hair. I have used eclipse GHD in the past and was so excited when I received new platinum plus as a gift from hubby. The eclipse made my hair much sleeker and shinny. However im never able to achieve those results with this new ghd platinum plus. It takes much much longer to straighten and the results are not even satisfying. I have been using this for over a year now and keep giving it a chance that maybe I’ll like it one day. But no, it’s been like this from day one. It’s not worth the price honestly. I’m disappointed.
Purchased in December 2021 at Shaver Shop for A$345.00.
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GuneetSydney
- 12 reviews
Awesome!!
I have tried almost all sorts of products available in the market, but I always come back to GHD. Bought GHD Platinum Plus straightener and couldn't ask for anything better. I have straight but heavy volume hair so its Less damaging, quick and easy to use for me. Love it!!
Purchased in January 2021 at Adore Beauty for A$345.00.
1 comment
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Find out how ghd Platinum Plus compares to other Hair Straighteners
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SamSydney Surrounds, NSW
- 2 reviews
Great straightener
I love this straightener so easy to use glides through your hair leaving it shiny and silky wouldn’t buy a different brand heats up in about 3 seconds and doesn’t ruin your hair like some straighteners
Purchased in February 2021.
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The reviewer stated that an incentive was offered for this review
Kirsty C.Greater Melbourne (Inner), VIC
Pulls on hair
I received this for Christmas and can’t use. I have used a GHD all my life but this model seems cheap and nasty. It won’t glide through my hair and gets stuck and pulls. It leaves my hair looking dry and waves. It’s clunky to use. Customer service to get this refunded or replaced is terrible both through the salon and GHD extremely disappointed would not recommend this straightener ya all
Purchased at Hairhouse Warehouse Online store for A$355.00.
1 comment
Customer C.ghd
Dear Kirsty C,
Thank you for your review.... Read more
We are sorry to hear about your experience with your ghd product and sincerely apologise for any inconvenience this has caused. A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team. Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
Seenu S.Sydney, NSW
Platinum plus - a total disaster
I have used the for 10yrs. The latest platinum styles does not work and my hair is still curly and wavy. It works like a cheaper brand. Very disappointing after paying a huge price tag. Also very disappointing customer service.
Purchased in June 2021 for A$350.00.
1 comment
Customer C.ghd
Dear Seenu S,
Thank you for your review.... Read more
We are sorry to hear about your experience with your ghd product and sincerely apologise for any inconvenience this has caused. A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team. Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
S LSydney, NSW
- 5 reviews
Had it replaced it twice still...
I was given this as a gift ($315) and was over the moon receiving this expensive product. After a couple of months I started getting the red ring of light and had to have it replaced. A few months ago I noticed an anomaly (raised bubble) on the lower plate which was pulling on my hair. I contacted ghd and they said it was out of the warranty period and suggested I buy a new one at a 15% discount. I asked if I could send it for repair they said to find your own electrician at your own accord to get it repaired. My question to ghd is, "can any el...Read more
ectrician repair this plate which is supposed to have this unique technology?" and " the longevity of the platinum styler is less than 3 years?", if so they should clearly say not to expect it to last more than the warranty period. Having said that my GHD original is 11 years old and still working. I think it is unfair to expect the customers to fork out that much money and not assure them of the longevity of the product or provide repair services. Can anyone suggest another brand straightener that works as good but lasts a longer time! Suggestions will be highly appreciated.Purchased in January 2021 for A$315.00.
1 comment
Customer C.ghd
Dear S L,
Thank you for your review.... Read more
We are sorry to hear about your experience with your ghd product and sincerely apologise for any inconvenience this has caused. A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team. Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
Madison T.
- 4 reviews
The perfect straightener
Nice sleek design, heats up fast and is hot, straightens the hair so well without damaging it like my last straightener, but my favourite feature is that it turns itself off if you arent using it and forget!
1 comment
Customer C.ghd
Dear Madison,
Thank you for your review.... Read more
We are so pleased that you are happy with your ghd product. Your feedback is greatly appreciated. Wishing you a good hair day, every day! Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
Stacey P.Perth, WA
Good products, not so great customer service
Love my GHD products, have owned many different straighteners and also have their hair dryer and have never had an issue with them until recently. A few weeks ago my Platinum Plus got the red ring of death after 8 months of use. I lodged a claim for replacement and was told that they would send me a return label to send the faulty straightener back and that they would then send me a new one once the faulty one is received. They then went on to say that given the low return rate of this model (less than 1%) once I had posted it and received trac...Read more
king to call them with the tracking number and they would send the new one straight away. I posted the straightener on Tuesday afternoon (1/10) and called them on Wednesday 2/10 and provided the tracking details and was told it would be sent right away. Received notification on Monday 14/10 advising that the faulty straightener arrived at GHD. I called on Friday 18/10 to find out where the new straightener was expecting it had been posted a couple of weeks ago and they advised that it was sent on Thursday 17/10, over 2 weeks after they were supposed to send it and it finally arrived yesterday (24/10). Had they of advised me that they would send it when they get the old one back I would have been fine, I just feel it is bad customer service to promise something and not follow through.Purchased in January 2021 at GHD online.
1 comment
Customer C.ghd
Dear Stacey,
Thank you for your review.... Read more
We are so sorry to hear about your experience with your ghd product and especially our follow up service. We sincerely apologise for any inconvenience this has caused. A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team. Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
Find out how ghd Platinum Plus compares to other Hair Straighteners
Know better, choose better.
Gabby
- 4 reviews
- 1 like
Perfecting my hair all the time
I have to go over my hair to straighten it a few times I have to dry it straight and than straighten a little bit at a time to get the most straight hair
1 comment
Customer C.ghd
Dear Gabby,
Thank you for your review.... Read more
We are so pleased to hear that you're able to achieve straight hair with our products. Your feedback is greatly appreciated. Wishing you a good hair day, every day! Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
AngeDarling Downs, QLD
- 3 reviews
- 3 likes
Waste of money
Bought a platinum straightener, got the red ring of death after 3 months, hardly used much, once a week maybe, got a new one from ghd because it was under warranty, now my other one has gotten the red ring. Again hardly used much, have had that one for two years but spending that much money on an item it should last longer, of course it’s two months past the warranty now. I would absolutely not recommend them, they are poorly made and way overpriced for the quality you receive.
Purchased at Hairhouse Warehouse Online store for A$240.00.
1 comment
Customer C.ghd
Hi Ange,
Thank you for your review.... Read more
We are sorry to hear about your experience with your ghd product and sincerely apologise for any inconvenience this has caused. A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team. Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
KaytlynSouth East Queensland, QLD
- 4 reviews
- 1 like
A little disappointed
I previously owned an eclipse GHD straightener, it made my hair shiny, sleek and straight from top to bottom; giving off a very fresh look. It since died and decided to purchase the new White Platinum +
When I turned it on the sound was muffled and sounded cheap compared to the eclipse. I found that the plates would catch on my freshly blow dried hair when dragging it through my sectioned off hair. The finish of my hair looked dry and not nearly as fresh as the eclipse. It still does the job, but it is a down grade if you’re use to an older model GHD
Purchased in August 2021 for A$345.00.
1 comment
Customer C.ghd
Dear Kaytlyn,
Thank you for your review.... Read more
We are sorry to hear about your experience with your ghd product and sincerely apologise for any inconvenience this has caused. A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team. Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
TiaBonner 2914, ACT
- 5 reviews
- Verified purchase
Not as good as I expected :(
The last time I bought a GHD was in 2012 limited edition peacock straightener. I thought this time I would go for a top of the line model and got the platinum plus. It is not as nice to hold, feels flimsy and not as well made. Heats up quick but feels like it’s burning my hair more than my old model. It is also catching my hair in the little crevices and feels like it’s pulling even though I’m not holding it closed tightly. I’ve loved my GHD straighteners for so long but this model is a real let down.
Purchased in August 2021 at Oz Hair & Beauty Online store for A$315.00.
1 comment
Customer C.ghd
Dear Tia,
Thank you for your review.... Read more
We are sorry to hear about your recent experience with your ghd product and sincerely apologise for any inconvenience this has caused. A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team. Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
ClaudiaWide Bay-Burnett, QLD
- 6 reviews
- 2 likes
It is an absolute dream!!
I am so obsessed with ALL GHD products but this straighter is just unreal. It is smooth on the hair and keeps my hair straight for days. It taken only a few seconds to heat up. and it is just so easy to use!
Purchased in March 2021 at Hairhouse Warehouse Online store for A$350.00.
1 comment
Customer C.ghd
Dear Claudia,
Thank you for your review.... Read more
We are so pleased that you are happy with your ghd product and we couldn't agree with you more on how amazing Platinum+ is! Your feedback is greatly appreciated. Wishing you a good hair day, every day! Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
samMurrumbidgee Region, NSW
- 3 reviews
Pathetic
I’ve had my straightener for 12 months and doesn’t matter how I clean it or how often it just continues to pull hair when you use it and you cannot set the temp on it, 180 degrees is the temperature that should be used on hair with straighteners.
It doesn’t straighten very well.
1 comment
Customer C.ghd
Hi there,
Thank you for your review.... Read more
We are sorry to hear about your recent experience with your ghd product and sincerely apologise for any inconvenience this has caused. A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team. Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
Find out how ghd Platinum Plus compares to other Hair Straighteners
Know better, choose better.
SharonfHunter Region, NSW
- 8 reviews
- 2 likes
Big improvement on previous model
Love my new GHD. The biggest difference between this and my last ghd is how it maintains heat. I have very long hair and my old model cooled down as it reached the mid lengths, slowing down the whole process! The platinum + stays consistently hot the entire time, so much faster. I feel that it actually makes my hair shinier. An expensive appliance but well worth the extra if you are straightening you hair every second day.
Purchased in February 2021 at Price Attack for A$322.00.
1 comment
Customer C.ghd
Dear Sharon,
Thank you for your review.... Read more
We are so pleased that you are happy with your ghd product. Your feedback is greatly appreciated. Wishing you a good hair day, every day! Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
M.CMelbourne
- 13 reviews
- 8 likes
- Verified purchase
Quick, no fuss hair straightening
The ghd platinum plus hair straightener works fast to straighten hair. Sleek design and quick to heat up. Easy to use, lightweight. More pricey compared to other straighteners on the market.
Purchased in December 2021 at Shaver Shop for A$350.00.
1 comment
Customer C.ghd
Dear M.C,,
Thank you for your review.... Read more
We are so pleased that you are happy with your ghd product and that you're loving all the things we love about the Platinum+ as well! Your feedback is greatly appreciated. Wishing you a good hair day, every day! Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
Rachel LandersPerth, WA
- 15 reviews
Good but not great
Why the fuss . They say it’s better than the original well I could not see the difference considering the price. It has some issues so not worth the price difference
Purchased in August 2021.
1 comment
Customer C.ghd
Dear Rachel,
Thank you for your review.... Read more
We are sorry to hear about your recent experience with your ghd product and sincerely apologise for any inconvenience this has caused. A private message has now been sent to yourself requesting some further details which will allow us to look into this for you with the relevant team. Kind regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
JessieO97North-West & West coast, TAS
- 3 reviews
Love it! Best hair straightener
Got this for my birthday this year in May 2022 and it has been the best thing since sliced bread! Every other hair straighteners I have had have not lasted! My toddler has even thrown this one and it’s still perfect!
Purchased in May 2021 at GHD online for A$350.00.
1 comment
Customer C.ghd
Hi Jessie,
Thank you for taking the time to provide positive feedback, its greatly appreciated. ... Read more
We are very pleased to hear you are enjoying your new ghd and it has survived a game of catch with your toddler. May you enjoy many more good hair days - everyday! Regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
RissaNew Plymouth
- 2 reviews
- 1 like
Blew up, useless,irrepairable
Literally had for 3 years max, I hardly use it, always stored in its pouch in the box, and I was half way through my hair tonight when it sparked poofed and blew up. Waste of money.! No doubt theyll do nothing due to it not being in 12 months
Purchased in December 2021 for A$425.00.
1 comment
Customer C.ghd
Hi Rissa,
Thank you for your review.... Read more
We are sorry to hear of the issue you have experience in relation to your product and we apologise for any upset that this may have caused you. To discuss this with the team directly, please contact them on 1300 443424 and they will be happy to help in any way that they can. Regards, ghdSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Cali mahonasked
Hi I have had my ghds for a couple of months and all of a sudden they are flashing red and won’t stop beeping what should I do?
4 answers
They should have a 12 month warranty I believe, mine did. I would contact the company
They actually have a 2 year warranty on their stylers. Same thing just happened to mine and I contacted them they told me how to ship to them and they sent me a new one 3 days later. you will need to send a copy of your receipt.
Mine first one died after 14 months. Replaced under warranty with refurbished iron that lasted 16 months. Both with same problem. Won’t pay that much for a flat iron that doesn’t last the warranty period.
Diane Lasked
Hi, brought my ghd in Gatwick airport around 4 years ago love them. Went to use them this morning they beeped and the the light kept flashing red. Can I get them repaired or do I need to buy new ones?
2 answers
The Platinum range is non repairable........unfortunately.
Customer C.ghd
Hi Diane,
Thank you for your recent query and we are sorry to hear of the issue you are having.
To discuss your product further, please get in touch with our team on 1300 443424. They will be happy to look into this and help in any way that they can.
Regards,
ghd
JillyPeps76asked
My GHD Platinum+white is flashing red, making a weird noise and not heating up. I see from this forum this has happened to a lot of people with the platinum hair styler. The same thing happened with my a previous platinum's about two years ago and I got them replaced. I can't believe this has happened again!! Does anyone have any knowledge of why this keeps happening?
2 answers
Hi Jilly
Unfortunately, I do not have the platinum, I have the GHD gold, and so far am very impressed.
My suggestion is return to your place of purchase and demand a refund.
Should they not come good with the refund, tell them you will be taking the matter to the ACCC and I am sure they will refund your money.
My only suggestion is try the GHD gold as I wrote I am very happy, but be assured I have only had it a couple of months.
Hope the above helps.
Customer C.ghd
Hi Jilly,
Sorry to hear about the issue you are experiencing.
Please get in touch with our customer service team directly on 1300 443424.
They will be happy to look into this further and help in any way that they can.
Regards,
ghd
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Customer C.ghd
Dear Guneet,
Thank you for your review.... Read more
We are so pleased that you are happy with your ghd product. Your feedback is greatly appreciated. Wishing you a good hair day, every day! Kind regards, ghd