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Send wrong products, and were arrogant about rectifying their issue - Worst service EVER
I ordered two Potty Putters from this company, and paid immediately via Paypal.
They shipped me the wrong items and would not ship the replacements.
I emailed back asking them to reship. I was told i had to return the wrong items first, and then they would reship the correct items. Problem is : they were for a birthday prank gift, and so i needed them straight away. They flat out refused to do this, saying that this was against policy. I said I would buy them elsewhere, but my wife decided to buy the same item again from their website, ...
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Just to be clear, exactly as per your recommendations, at the time I did in fact order the correct item again, and I paid again. The company then refused to ship me the correct item, and has not refu...
Read morended either of the amounts i have paid. So now i am out of pocket twice, and still don't have the items i ordered. Because they haven't even refunded the order they refused to ship, i have lodged a complaint with Fair Trading. It seems it might be the only way I will ever get this issue resolved.