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3 questions from our users
Really dissapointed have to wait so long for system to be repaired.
Black collar at top of cartridge has somehow broken.
Now have to wait over a week without any water
Really stressful time for me
Hi Peter,
We always do our best to get repairs done as quickly as possible and look after our customers.
I’m not sure who you are as this product review site allows people to be anonymous. Can you p...
I have been told that it is going to cost me $25 to post out my replacement cartridges, which have previously been sent out free, as per review I just read, which was just 4 months ago, they got theirs sent out free still...
Hi, can I have your name so I can check for you. Please call me on 0439 721 149. Thanks Dave.
Thanks for texting me and I am glad that this matter was already dealt with by our office and you dont have to pay $25 postage. We post out for free as we normally do for you and all of our 15,000 cu...
Read morestomers. We like to deal with customers directly rather than on this site as names are anonymous. We look after all of our customers and have been for over 20 years.
Is this greatwater filter in moorabbin? i was thinking of elite series 2+. Do you think greatwater prove good product or just not that good?
Head Office – Melbourne
Shop 1 / 2 Station Street
(Cnr Nepean Hwy)
...
Don’t bother. After sales service is very rude. They have an original charge to set up and then continually sting you for $250 each year to replace. When I bought the original kit they told me it wo...
Read moreuld only be 150 per year. Price goes up. A lady rang me the other day from this business, 31/01/19, and when I questioned the price, she said well don’t bother then- find yourself another system. A great representative of their company for sure! I am not sure whether they are a big enough and professional enough business to put trust in them that they actually sell what they say they sell. We may be paying all this money for nothing. Or who knows what chemicals are in their filters. Their filters are their own brand... Last year they sent me a box that was unsealed and one of the 4 filters from my Elite 2 unit had been used... There must be better out there.Hi, it's Dave here.
I'm sorry to hear about your experience.
I take it personally when our customers are treated this way. I'd like to know who this person was in our company that was rude? Can you p...
Read morelease text me on 0439 721 149 and I will call you back.
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