Great Water Physical store

Spent BIG dollars (4.6k) with the company putting in whole house filter, in kitchen filter as well as a on demand hot water unit PLUS a 10 year warranty. Hot water unit leaked and then stopped working within a year, the leak ruined my cabinetry under the sink (brand new build too) and NO FIX even tho it's guaranteed in their brochures etc, absolutely no accountability. The the hot water unit stopped working completely, they first said it was out of warranty (we paid 10 year warranty and were lead to believe this included everything, were told b...

Our water quality is amazing, I particularly love the reverse osmosis filter. Now I also have the household filter too. Even the towels are softer without using softener in the washing machine. Highly recommend installing these filters

Technician arrived on time, was friendly and professional, and changed the filters without fuss. Would highly recommend him to anyone.

The chiller stopped working, contacted the office and I have been promised the chiller will be replaced, I have also been offered free replacement. Satisfied with the product and maintenance.

Bought a filter from these guys 3 years ago And I am continually impressed at how well the filter still works and how the business reminds me every 12 months to replace my cartridges. The plumber Tom they sent out to install the my filter was professional and got the job done quicker then I thought, would definitely recommend

Have using them for few year, but find that the after sale service is really bad, all they want is your $$$$, sent out the cartridge without introduction, call and ask feel like I’m a trouble maker. If I can remember how many switch I need to switch off before charging cartridges, I won’t call !!!!
When you tell them the water has some taste and ask them to send someone for check (which included in the service when we first sign up) and they refused!! Just tell me to change cartridges which I only used for half year !!!! Ridiculous customer Service .

Product is good but possible no better than any other water filter company. Office staff couldn't care less.do not return calls. absolutely no after sales service. Definitely do not buy a service contract from them as there is no service.

I have been drinking Great Water Filters water for many years now. I feel so much better drinking filtered alkaline water. I love the fact with Great Water all prices include installation by a licensed plumber. The service is always good. The company rings me every 12 months and post out my cartridges for free. Simple to change - just like changing a light globe.

Bought my Elite Series 2 water filters a little over 2 years ago so have had to replace my cartridges twice. On both occasions delivery has been very slow and when the cartridges have arrived they have been the wrong ones. This year I even emailed a photo of the type we needed. Cartridges were sent to the wrong address, even after calling twice to ensure there was no confusion. I would never recommend this company’s after sales service.