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Physical store, Online storeAliPerth, WA
- 5 reviews
Perfect prodcut
I have recently installed the whole house water filter . The sale process was straight forward and easy . David was answering my question quick and he was very helpfull .
I had quick installation follow up through their office and they confirmed the date twice with me .
Plumber came on time and did a very nice and clean job .
System is working beatifull . It is looking nice as well with the cover .
I am happy with my purchase and would recommend them
1 comment
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After Sale service
The chiller stopped working, contacted the office and I have been promised the chiller will be replaced, I have also been offered free replacement. Satisfied with the product and maintenance.
1 comment
David G.Great Water
Hi Siby, thanks for your comments. The manufacturer warranty has run out but we are going to replace with brand new chiller system for you. Thanks for your patience in getting this sorted. regards Dave. Business Development Manager.
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It's Worth Investing
I literally feel like I invested in my family protection. The high-quality whole house water filter added value to the water we consume and utilize. All Thanks to the Great Water Team.
1 comment
David G.Great Water
Thanks Ada, we appreciate you investing in the Whole of house system. Enjoy.
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Manny P.Greater Melbourne (Outer), VIC
- 2 reviews
Clean, Quite and easy to maintain
Bought 4 years ago, just changed my water filter cartridges. It is easy t order online and you get the order in few days. It's working amazingly fine and does the job.
1 comment
David G.Great Water
Thank you for your custom Manny. Keep enjoying filtered water.
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finnian b.Greater Melbourne (Metropolitan), VIC
Amazing continued service and high quality products
Bought a filter from these guys 3 years ago And I am continually impressed at how well the filter still works and how the business reminds me every 12 months to replace my cartridges. The plumber Tom they sent out to install the my filter was professional and got the job done quicker then I thought, would definitely recommend
1 comment
David G.Great Water
Thanks Finnian, I really appreciate your positive feedback. Enjoy your filtered water and I will pass this onto our head plumber Tom. Tom is a valued member of our team and he cares a lot about customer service and doing an excellent job.
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bellamamaVictoria, Australia
- 18 reviews
- 6 likes
Bad after sale service
Have using them for few year, but find that the after sale service is really bad, all they want is your $$$$, sent out the cartridge without introduction, call and ask feel like I’m a trouble maker. If I can remember how many switch I need to switch off before charging cartridges, I won’t call !!!!
When you tell them the water has some taste and ask them to send someone for check (which included in the service when we first sign up) and they refused!! Just tell me to change cartridges which I only used for half year !!!! Ridiculous customer Service .
1 comment
David G.Great Water
Hi, its Dave here. I am the Business Development Manager for Great Water. Great Water is a family run business. We are very sorry that you have had a bad experience with our company. We pride ourselve... Read more
s on customer service and I certainly don't like seeing our customers disappointed. We have been in the industry for 25 years and service is the key to our success. We have got a new system for reminding our customers to change their cartridges every 12 months. We implemented this so we can reach our database promptly to save our customers time. If you have any issues with your filter system it is under warranty and we can come to your home to check this out. Initially I would like to talk to you over the phone and discuss any issues you have. Could you please text me on 0439 721 149 and I will call you at your convenience. Kind regards David Gemmill PS I can’t help you at the moment because i don’t know your name.Similar opinion? Write a review on ieatwords.com.au!
Worst after sales service
Product is good but possible no better than any other water filter company. Office staff couldn't care less.do not return calls. absolutely no after sales service. Definitely do not buy a service contract from them as there is no service.
1 comment
David G.Great Water
Hi Mary, my name is Dave and I am the Business Development Manager for Great Water. I am really sorry to hear the office staff couldn't care less. I never like to hear this as we pride ourselves on gr... Read more
eat customer service - and we have done for 25 years. I would like to touch base with you. If you don't mind could you please text me on 0439 721 149 and I will personally call you back. I would like to know more about your experience. We are not perfect, but we are always looking to improve our service levels. Kind Regards David GemmillSimilar opinion? Write a review on ieatwords.com.au!
BelindaGreater Melbourne (Outer), VIC
Poor customer service
Had great water or a few years paid $999 for 10 years which we haven’t used . Sold our house and they refuse to refund the money we have not used . We no longer want the service . Owner gave an embarrassing reason referring to a car as to why he refuses to refund . I am taking this further. Shame on great water
3 comments
David G.Great Water
Hi Belinda, it's Dave here the Business Development Manager for Great Water. I spoke to you on the phone and then Paul the owner rang you. The owner suggested to you that we could come and take out yo... Read more
ur filter system and reinstall it when you were ready. We would do this at no charge. You invested in the VIP package quite a while ago which gives you 1/2 price cartridges over 10 years and saves you money. Many of our customers take up this offer. The idea of having a water filter is to save money compared to bottled water and take out the impurities in the water - and many other benefits. The cartridges should be changed every 12 months for guaranteed water quality. The offer is still open to remove and reinstall your system at our expense. If you would like to talk to myself again please call my mobile. Thanks Dave. 0439 721 149.Dave yes I spoke to you and the owner . I have made it perfectly clear that it is a product that is no longer wanted or needed . I will never change my mind. Stop trying to bully me . I will now be contacting consumer affairs.
David G.Great Water
Hi Belinda, I am very sorry you think I am bullying you. I was responding to your public comments and I certainly don't bully anyone. We are trying to help you. If you would like me to call you - as... Read more
I mentioned before please let me know and happy to talk again.Similar opinion? Write a review on ieatwords.com.au!
Cob101Goulburn Valley, VIC
- 3 reviews
Great service and product
I Love my filter and love the service. I get a call every 12 months, they post my replacement cartridges out for free and they are simple to change, just like changing a light globe.
I highly recommend this company.
1 comment
David G.Great Water
Thank you very much for your comments. We do pride ourselves on great customer service and have done for 25 years. We see service as our key strength. Looking after people once they invest in our sta... Read more
te of the art Water Filters is important to us. Kind regards, David Gemmill Business Development Manager.Similar opinion? Write a review on ieatwords.com.au!
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Cob101Goulburn Valley, VIC
- 3 reviews
Amazing Service and incredible products
I have been drinking Great Water Filters water for many years now. I feel so much better drinking filtered alkaline water. I love the fact with Great Water all prices include installation by a licensed plumber. The service is always good. The company rings me every 12 months and post out my cartridges for free. Simple to change - just like changing a light globe.
1 comment
David G.Great Water
Hi, I noticed above you commented as well. One on the physical store and one on the online store. Thank you for both reviews. Much appreciated.
Kind regards,
David Gemmill
Business Development Manager
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Angie BPerth, WA
The absolute worst after sales service
I purchased an RO drinking filter and a whole of house system six years ago with a 10 year service package. Whilst I am happy with the quality of the products the ongoing service is terrible. The first time I had cartridges replaced by their plumber I had to ask him to leave - he was clearly under the influence of drugs. After that, I ordered my cartridges and had my own plumber install.
I ordered my most recent cartridges a month ago... I'm still waiting for them (paid for when I ordered). I have been told that they have been posted on two di...Read more
1 comment
David G.Great Water
Hi Angie, my name is Dave and I am the Business Development Manager for Great Water. I am very sorry to hear about your experience and sorry for the late reply. I only just saw this review. I understa... Read more
nd this was 3 months ago. I would like to talk to you if that's ok? We pride ourselves on customer service and have done for 25 years. We are a family company and our philosophy is to go over the top with service. When I read your review I was shocked how you have been given the run around. It's simply not good enough our end and I can't apologise enough. Would it be ok if you text me on 0439 721 149 and I will personally call you back?. We want to keep improving on our systems and we can do this by talking to our loyal customers. Kind regards David GemmillSimilar opinion? Write a review on ieatwords.com.au!
SunnyMelbourne
- 15 reviews
Horrible after sales service
I bought a $1000 filter 2 years ago and ordered replacement filter year after which got delivered after 1 months of ordering.
Ordered another filter this year and now it’s being 3 weeks and still waiting for replacement filter to be delivered, everyday clowns from great water call me to tell me that they working on delivering the order as they are having issue with my order but can’t tell what the issue is!.
Honestly get a different brand of filter for which you can buy replacement filters in store.
Moreover this filter is not worth the money you will pay .
Surely there are cheaper and better options in market; wish I had done my research before buying from great water.
1 comment
David G.Great Water
Hi Sunny, my name is Dave and I am the Business Development Manager for Great Water. I'd like to express my deepest apologies for how your cartridge replacement servicing has been handled. We have n... Read more
ew procedures in place for sending replacement cartridges. In your case it obviously hasn't worked. No excuses our end. We pride ourselves on great prices, great warranties, and guarantees. We are normally on top of providing efficient post sale service - and have done for 25 years with our family run business. I would like to talk to you personally when you have time. The only way we can improve is to listen to our customers and learn from our mistakes. Would it be ok if you text me on 0439 721 149 and I will call you. Kind regards, David GemmillSimilar opinion? Write a review on ieatwords.com.au!
This business is so frustrating
Bought my Elite Series 2 water filters a little over 2 years ago so have had to replace my cartridges twice. On both occasions delivery has been very slow and when the cartridges have arrived they have been the wrong ones. This year I even emailed a photo of the type we needed. Cartridges were sent to the wrong address, even after calling twice to ensure there was no confusion. I would never recommend this company’s after sales service.
1 comment
David G.Great Water
Hi John, my name is Dave the Business Development Manager for Great Water. Sorry for the late reply. I only saw your review today. I'd like to express my deepest apologies on behalf of the company for... Read more
sending your replacement cartridges to the wrong address. And also for them being a bit slow to arrive. We have changed our mail out procedures and they are working very well. However for you - not so good. John would you mind texting me on 0439 721 149 and I will personally call you back? I want to make sure you are never inconvenienced again and you can be assured we do care about all of our customers. Providing pure water for 25 years to people all over Australia -which gives all sorts of health benefits is a great honour. And we want to make sure we continue to improve and learn from our mistakes. regards David GemmillSimilar opinion? Write a review on ieatwords.com.au!
WillPerth
Very bad customer service
Been with them for 5 years now, at the very beginning I don't have any complain about their customer service, I would say I love their customer service, they response to your issue very quickly. I even introduced them to some of my friends which they get water system from them, but up until today since last year I really disappointed with their customer service.
From 5 years since the beginning I ordered 4 times replacement catridges, 3 times I get less cartridges have to wait for the other one to come before I can change it. This is for once...Read more
1 comment
David G.Great Water
Hi Will, sorry for the late response. I'm glad to hear you had great service at the start, and sorry to hear we didn't keep up to that standard. It sounds like with your account we've had some warehou... Read more
se issues. I'd like to talk to you personally so we can make sure you are getting outstanding service in the future. Please text me on 0439 721 149 and I will call you back. You can be assured our products are still amazing and of the highest quality. Speak soon. Kind regards, David Gemmill Business Development Manager.Similar opinion? Write a review on ieatwords.com.au!
goonerdroidPerth, WA
- 7 reviews
- 5 likes
- Great Water
- Verified customer
Didn't even filter chlorine! Tested with chlorine tester
So had this elite series 2 filter for about 7 months. The water did taste better when it was first installed, but somehow just don't taste clean enough. Never really questioned it, until one day I tried my friend's filter (not gonna advertise for the brand), I realise great water filter is total crap. Its like day and night difference in taste and appearance. The water came out of mine will be yellow (with chlorine tester) just like tap water, while my friend's one is completely clear. Will definitely approach consumer affair if grey water filter can't explain this.
1 comment
David G.Great Water
Hi, sorry for the late response. I only just saw this review. I'm sorry you are not happy with your water filter. The Elite Series 2 is our Filtered Alkaline system. We add back the essential minerals... Read more
. Our cartridges are guaranteed for 12 months. If you feel like the water quality is not lasting for 12 months then you are under warranty. We have minimal issues with Elite Series 2 normally. Did you ring our company and let them know? We are hear to help. I'd like to talk to you personally. Would it be ok if you text me on 0439 721 149 - and I will call you back to have a chat. Customer feedback positive and negative is important to us. Kind regards, David Gemmill Business Development Manager.Similar opinion? Write a review on ieatwords.com.au!
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rainsoft.001Sydney, NSW
- 17 reviews
- Great Water
- Verified customer
Ok Product, big price and loads of crap and cheats
I ordered filters from them for my system, I was charged & said that, i will be sent Membrane & cartridges, but sent just cartridges alone. When called, business is sorry about that and i was said, i ordered only cartridges, but not membrane.
Shows the ethics of business & i have a Far infrared filter, which my system doesn't has, but was sent for no cause or use.
I would stay far away from them and wouldn't bother doing business with them and would look elsewhere.
1 comment
David G.Great Water
Sorry for late response. I'm glad my customer service team apologised about the mistake they made. We pride ourselves on quality products, great value, and great service.
I'd like to talk to you per... Read more
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Questions & Answers
Siljacasked
I have been told that it is going to cost me $25 to post out my replacement cartridges, which have previously been sent out free, as per review I just read, which was just 4 months ago, they got theirs sent out free still...
2 answers
David G.Great Water
Hi, can I have your name so I can check for you. Please call me on 0439 721 149. Thanks Dave.
David G.Great Water
Thanks for texting me and I am glad that this matter was already dealt with by our office and you dont have to pay $25 postage. We post out for free as we normally do for you and all of our 15,000 customers. We like to deal with customers directly rather than on this site as names are anonymous. We look after all of our customers and have been for over 20 years.
Lazy guyasked
Is this greatwater filter in moorabbin? i was thinking of elite series 2+. Do you think greatwater prove good product or just not that good?
3 answers
Head Office – Melbourne
Shop 1 / 2 Station Street
(Cnr Nepean Hwy)
Moorabbin Victoria 3189
Yes this is where these guys are, but water is good though.
Don’t bother. After sales service is very rude. They have an original charge to set up and then continually sting you for $250 each year to replace. When I bought the original kit they told me it would only be 150 per year. Price goes up. A lady rang me the other day from this business, 31/01/19, and when I questioned the price, she said well don’t bother then- find yourself another system. A great representative of their company for sure! I am not sure whether they are a big enough and professional enough business to put trust in them that they actually sell what they say they sell. We may be paying all this money for nothing. Or who knows what chemicals are in their filters. Their filters are their own brand... Last year they sent me a box that was unsealed and one of the 4 filters from my Elite 2 unit had been used... There must be better out there.
David G.Great Water
Hi, it's Dave here.
I'm sorry to hear about your experience.
I take it personally when our customers are treated this way. I'd like to know who this person was in our company that was rude? Can you please text me on 0439 721 149 and I will call you back.
As far as water filter systems go, we pride ourselves on quality and service and great prices. When you invest in our systems you get Free Installation by a licensed plumber. And then every 12 months you change cartridges. The cartridges last 12 months. I'd like to talk to you about your pricing issue as well.
You can be guaranteed our filters take out all the impurities we state and are scientifically tested.
We are a family run business and have been servicing our customers for 25 years.
Looking forward to chatting soon.
Kind regards,
David Gemmill
Business Development Manager.
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David G.Great Water
Hi Ali thank you for your kind review. We do our best to provide great service. Enjoy the Whole of house filter system.