Have a gorgeous lime green lounge and chair purchased almost 3 years ago and took out a Guardsman warranty. I contacted Guardsman about stains on our lounge and chair, wasn't sure exactly what type they were but explained it over the phone to Anam, sent photos, and she organised to have the cleaner contact me. Only had to wait a couple of days before I was contacted by the cleaner to make a time. He arrived on time, was very efficient and did an amazing job. Very happy with the result and thanks to Anam for all her help.

We had purple nail polish on a 6mth old sofa. Contacted Guardsman, they sent a cleaner and nail polish gone. So relieved, and thankful we can use the sofa without having to worry about this type of stuff. Thank you so much.

Submitted my claim 9 months ago, still no decision. So unhelpful & the technician was a creep who made me feel very uncomfortable. Don't bother with them, what a WASTE of money.

Good communication, professional, personable and effective service. I had to use Guardsman because of an espresso stain on my couch and thankfully it was covered by a warranty which came in very handy. Quick to respond.

I bought a 3seater and 2seater Wiltshire hand made leather lounges for $4700 from Domayne West Gosford, and was directed to purchase the Guardsman leather care collection with a 5 year products Warranty, three and a half years later, with using this product as recommended, my three seater cushions have cracked and holes are appearing now.
This company has denied me repairs under their false Warranty, saying that the lounge cushions are adversely affected by body oils.
Don’t waste your time and money on this company and their bogus warranties

Customer service at Guardsman was great and the technician Tony was incredible, on time and repaired our damage to our leather lounge can not see damage it at all highly recommend to everyone.

Exceptional service from start to finish. Guardsman organised Stain Busters from Penrith to come. Their service was impeccable. Thank you. I would definitely recommend the service from both companies! Amazing!

This service/warranty is a rip off, they have no issue taking your money, but when you need service they find ways not to deliver. I made mistake on the date of the damage or soil to the mattress and Guardsman refused my claim. Lesson learned.

We have some wearing on the back of our lounge rang Guardsman sent in photos and was told it was not the result of accidental damage? Well what would it be? We had the technician from where the lounge was purchased come to the house a day before we put the claim in and he said it shouldnt be a problem as you could see it has wearing.Dont waste your money!! Will never use again!

We were very happy with the service, It is the first time we have called on the warranty and were really pleased, with kids milk and spew and dirty marks, Danny cleaned our lounge brilliantly. Would definitely recommend this service!

We were really happy with this service. We had no issue with our warranty and Danny came to clean the couch and looks great. We even had friends comment how great it looks

Contacted Guardsman and thanks to assistance from Anam our claim and follow up service went well. It was only a small issue and I was really pleased with the results.

We have been waiting since July 2022 to have a claim rectified (original claim to clean furniture in Nov 2018 was unsuccessful), during which time
I have sent many emails and had many phone calls promising a resolution. In February 2020 we received part-replacement, but now Guardsman are lying and playing dumb over the claim details and I am back to square one, waiting ‘for a supervisor to review the claim details’ - a statement I’ve heard time and time again. Waste of time and money!!

I unfortunately had a drink spilt on my new couch.. I rang Guardsman and spoke to Craig, wow what fantastic service! Craig was extremely helpful and organised my couch to be cleaned within 2 days.. very happy thank you Craig

From the very day I requested a services call all went very smoothly. Tracey was very good and assisted with the speedier, professional service. Likewise the two service men who attended

I called Guardsman to put through a claim. I was told I would receive an email with instructions on what to do next. Email requested I provide a copy of my receipt., photo of damage and a full photo of the furniture. After doing this I received an email informing me my claim did not get approved as I didn't provide information on date and how it happened. After providing this information, again my claim was not approved. I have called and left two messages for customer service manager to call me, I'm still waiting.

Bought the warranty with furniture from Harvey Norman. After some damage by a new kitten, tried to contact Guardsman by phone. After several attempts that cut out before I could talk to anyone, I sent an email requesting a call back. That was March 2022. Eventually, after numerous calls, I got an assurance that the replacement fabric was ordered and due to be delivered around Christmas. Now, apparently, the shipment is held up by quarantine issues ....... (due to coronavirus?).

- Reached out for cleaning stains on our couch
- Calling process was a bit slow and daunting
- After not hearing back from them for over a week, I had to call back to get the claim going again
- Contractor was sent out promptly and was a pleasure to deal with - quick, efficient and helpful
- Cleaning result was good