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Reviews

3.6

291 reviews
5
(176)
4
(11)
3
(3)
2
(10)
1
(91)
  • Product Quality
    4.5 (153)
  • Return Claim MadeYes (7) · No (164)
  • Warranty Claim MadeYes (6) · No (167)
  • Product Appearance As advertised (81%) · Not as advertised (19%)
  • Customer Service
    4.4 (147)
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Sue

SueAustralian Capital Territory

  • 2 reviews

Lovely furniture, friendly staff

published

Visited the Fyshwick store looking for a dining table and chairs. Terra was very helpful an friendly and helped us choose the right table/chair combination. Went back today to purchase some accessories and was assisted by Jayden who was also very helpful and friendly. Really enjoyed my shopping experience at Eureka Street Furniture.



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Nate G

Nate GFar North Queensland, QLD

Awesome furniture and staff

published

Easy store to navigate with product set out by category outside/inside the range was awesome with some really quality products and great prices. We brought a outdoor solar style couch and the product is fantastic. Would go back again and recommend to others.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns, qld
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Nate, thank you for your great review. I am so pleased to hear that you enjoyed your experience with us. The Solar is a beautiful product, perfect for the hot Cairns weather. We hope to welcome you back in store next time, take care, Kate



Justine

JustineSouth East Queensland, QLD

Our Hamptons library units are perfect!

published

We found what we were looking as soon as we walked in and fell in love with it immediately. There were several other pieces in the store we would love to acquire. The Hamptons library units are of superior quality and look perfect in our heritage home. The staff in store Mei and Ruty were very Friendly and accomodating and even rang the owner to see if we could negotiate the purchase on our behalf.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMACGREGOR
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
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Ming Elly

Ming EllySouth East Queensland, QLD

Broken Products with Appalling After Sales Service

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationBrowns Plains
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2 comments
Eureka Street Furniture
Kate M.Eureka Street Furniture
Ming Elly
Ming Elly

Hi Kate, I have contacted you via your web address this morning. I will wait to hear from you. Ming Elly

Amazing service, thank you Heather

published

Great store, lots of range. Bought a bookshelf! High quality and delivery was fantastic. I live up a unit and delivery was easy and handled by store. Heather in the store was great to deal with, allowed me to take many measurements and gave us a great deal. Great service!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Outstanding service

published

The ladies were awesome and super helpful, delivery was quick, very happy with my purchase. I will be dealing with the ladies again. The price was right and I found what I was looking for

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville, QLD
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Jo A

Jo A

  • 3 reviews

Excellent Service and Advice

published

We would like to thank Tatini from the Morayfield store for the guidance, help and advice she gave us on a recent visit. Her knowledge of the products, time frames, ability to answer various questions etc. was a great help. Her warmth and friendliness was genuine and I would not hesitate to recommend a visit to this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Eureka Street Furniture
Kate M.Eureka Street Furniture
Jo A
Jo A

Thank you!

Robyn Drew

Robyn DrewNorth Queensland, QLD

Good quality furniture at a good price and great service.

published

We have purchased the Arcadia lounge,Provence Refactory Table and 8 cane chairs last year. We are very happy with the price Heather has offered us for these, and we have found the quality of all our furniture extremely good. Today we brought the Hamptons entertainment TV unit and once again was looked after by Heather who treated us like family. As we are on the email list for Eureka, we are always kept up to date with specials and new stock. Thanks Eureka and Heather, we will be back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville Queensland
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Donna Smith

Donna SmithHunter Region, NSW

  • 2 reviews

Ongoing superb customer service

published

I came in today to purchase the unit/book case that matches the lounge room of furniture we purchased two weeks ago. Kathleen was so helpful and also let me be to confirm my decision to purchase as I looked around again. Great staff, great selection of furniture and no pressure. This is what makes me come back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarners Bay, NSW
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
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K Burton

K Burton

  • 2 reviews

Fantastic lounge suite, we just love it

published

Firstly the staff namely “Terra” was so helpful & kind to us we were overwhelmed with her service & friendly service & after service. Terra guided us to the product which best suited us & we love our new lounge suite. I would go out of my way to recommend Eureka Street Furniture Fyshwick & their homely & reasonable products.

2 comments
Eureka Street Furniture
Kate M.Eureka Street Furniture
K Burton
K Burton

Thanks guys, we will shop again

Fantastic service and products

published

We were navigated around the store to be shown the different ranges of what furniture we were after. The knowledge of the sales person was outstanding. We could not be happier with the furniture we purchased. It was delivered by 2 friendly men that took care to have it all placed where we wanted it. We will be going back to Eureka Street for our next purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRutherford
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Excellent Friendly Staff

published

We visited Eureka Street Furniture at Warners Bay today. We were helped out with our inquires by Debbie who was very friendly & also had a thorough knowledge of the products.The store was well set out & had a great variety of products for us to look at.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarners Bay
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Terry, Thank you for your positive feedback, we are very fortunate to have a fabulous team in Warners Bay. Please visit again soon, take care, Kate

Great Staff

published

Kathleen has been so helpful and friendly, plenty of patience with our enquiries. Great variety of furniture in store. Would recommend this store. Great sales as well and unlike other stores seem to carry stock readily available.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWarner's Bay
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Fantastic staff

published

Staff were extremely friendly and helpful. They had excellent product knowledge and were keen to create a welcoming atmosphere in store.
My lamp table was exactly what I wanted. Great store!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Great store!

published

First impressions were perfect. Navigated the store easily, including with a wheelchair. Very satisfied with our purchases. Staff were informative and amazing. I look forward to shopping here again for my new home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRobina
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
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Cat

CatSouth East Queensland, QLD

  • 2 reviews

Albury Dresser

published

I purchased Albury Dresser - through Maureen at Browns Plains. Delivered today smaller than replacement but holds more. Service was excellent, delivered within time frame. Couldn't be happier with dresser. Esma

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrowns Plains
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Christine

ChristineNorth Western Region, NSW

Love love love my lounge

published

After seeing the lounge online, I called the Dubbo store and Jacinta was so helpful, I purchased lounge and Jacinta did all the work over the phone for me, measurements, everything. I couldn't be happier with my purchase and the service from Jacinta was amazing. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDubbo
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Kate A.

Kate A.Canberra 2600, ACT

  • 4 reviews

Amazing service + beautiful furniture!

published

I purchased four dining chairs over the phone..... lovely high quality chairs! Tera was the girl who took my order and explained everything to me. She was AMAZING and really friendly. I dealt with Jayden upon pick up + he was friendly, greeting us as soon as we walked in .... the furniture arrived on the day I was told they’d arrived....Jayden performed a quality check and helped us ge the chairs into the Ute. Two really good younger employees who were exceptional at their job! Ive has LOTS of comments on my chairs as I posted them on Facebook. Thank you for an easy and friendly experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Leanne is great

published

Was great to see the furniture spread out and under bright lights. Great quality product. Leanne was super helpful and went above and beyond to help us, even staying open late to accommodate our purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRobina
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Andrea ward

Andrea wardIllawarra, NSW

Wonderful products second to none service

published

Easy to find. Absolutely love the high quality, unique range of products, great affordable prices and amazing service (not only in-store but also provided by the store man in helping us prepare and load our purchases into our Ute) . We will be back very soon.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFyshwick
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Page 1 of 15

Questions & Answers

Little Girl

Little Girlasked

Eureka Street Furniture

I have purchased many items from Eureka.
Have been happy until today. I purchased 2 Hamptons display cabinets. I feel as though the glass is going to break when I try to put the shelves in. Has anyone else had the same problem?
Thanks in advance

3 answers
Little Girl
Little Girl

Update. After checking and rechecking instructions, I VERY carefully inserted successfully, 2 shelves. VERY tight. Started on the third, and to my immense disappointment, the glass cracked. I am really annoyed with myself, as my gut told me it should not have been that difficult to slide shelving in place. I will be most interested in Eurekas response when I phone them at 9am. I’ve been reading reviews most of the night. I absolutely love the look of ALL the furniture I’ve purchased from Eureka, and I buy it knowing that it is made offshore and that it is probably not considered ‘high end’ quality. At my stage in life I don’t want to spend a fortune on furniture and I have always considered Eureka good value for money. Perhaps the staff could have inserted the shelves? It didn’t come wrapped so the shelves could have come in place. I have no issue with the staff at the store, Ballina, they are lovely people. Hoping for a positive outcome.

Little Girl
Little Girl

Update. And no, I’m not an idiot.
Curious and with nothing to lose, I thought I would insert the shelves into the second display cabinet. Low and behold, all four shelves slipped onto place with ease and looks exactly as it should!!!. It would appear the shelves in the first cabinet were simply not cut EXACTLY to size. Thus, when I used very little pressure, the glass cracked.
Hopefully Eureka will come to the party and simply replace the top half of the first cabinet.
Thanks for allowing me to vent.
Single, middle aged but definitely not out!

Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi,
I am very sorry to hear about the issue you have had. I have sent you a private message in order to get your invoice number so that we can reach a resolution promptly.

Lucille

Lucilleasked

NSW, Tuggerah

I am not on Facebook or Twitter I just want to submit my product review

No answers
Lucille

Lucilleasked

NSW, Tuggerah

I am not on Facebook or Twitter I just want to submit my product review

No answers

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