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SueAustralian Capital Territory
- 2 reviews
Lovely furniture, friendly staff
Visited the Fyshwick store looking for a dining table and chairs. Terra was very helpful an friendly and helped us choose the right table/chair combination. Went back today to purchase some accessories and was assisted by Jayden who was also very helpful and friendly. Really enjoyed my shopping experience at Eureka Street Furniture.
1 comment
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Nate GFar North Queensland, QLD
Awesome furniture and staff
Easy store to navigate with product set out by category outside/inside the range was awesome with some really quality products and great prices. We brought a outdoor solar style couch and the product is fantastic. Would go back again and recommend to others.
1 comment
Kate M.Eureka Street Furniture
Hi Nate, thank you for your great review. I am so pleased to hear that you enjoyed your experience with us. The Solar is a beautiful product, perfect for the hot Cairns weather. We hope to welcome you back in store next time, take care, Kate
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JustineSouth East Queensland, QLD
- QLD, Macgregor
- Verified customer
Our Hamptons library units are perfect!
We found what we were looking as soon as we walked in and fell in love with it immediately. There were several other pieces in the store we would love to acquire. The Hamptons library units are of superior quality and look perfect in our heritage home. The staff in store Mei and Ruty were very Friendly and accomodating and even rang the owner to see if we could negotiate the purchase on our behalf.
1 comment
Kate M.Eureka Street Furniture
Hi Justine, your libraries look amazing, perfect for the space. The Hamptons range is one of my favourites so I can understand wanting to add more pieces to your collection. I will be sure to pass on ... Read more
your feedback to both Mei and Ruty, they will love to hear from you. We look forward to welcoming you back in store soon, KateSimilar opinion? Write a review on ieatwords.com.au!
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Ming EllySouth East Queensland, QLD
Broken Products with Appalling After Sales Service
I purchased two library bookcases in January 2020 - when they arrived, they were both broken. One a small, easily fixable problem and the other with a key part broken - the piece that holds up the shelf. I contacted the sales ladies, who were very apologetic, and they made several attempts to get the bookcases looked at, with absolutely no response from head office. It is mid-April, and it was only last week that I was contacted by a managerial representative to have the problems looked at (NOT FIXED - just looked at). This person was rude, ma...Read more
king mention that he got "stuck" with 'my' problem. The bookcases were faulty, this is not 'my problem' - it exemplifies a significant problem of poor quality goods marketed and priced as if they were solid furniture. He never apologized about the inconvenience to me or that the goods I had bought in good faith were broken. If I had of read this site first, I would NEVER have spent my money at Eureka. The lack of after care service and the impolite manner of their managerial staff is appalling! They should replace broken furniture without turning it into months of disruption and constant follow-up for the consumer. Absolutely disgusted in Eureka!2 comments
Kate M.Eureka Street Furniture
Hi Ming, thank you for your feedback, I am genuinely sorry to hear of your experience. Eureka Street is a proud family owned business with over 33 years experience and we pride ourselves on not only a... Read more
quality product but also on our customer service. I will look into the details of your complaint further and speak with those involved to find out where our systems have let us down on this occasion and together, the Eureka team will look at ways to improve our service so that experiences like yours don't happen again. I think if you read through our most recent reviews, you will find they all suggest that your experience is not our normal feedback, we have been working hard on this. Thank you again for taking the time to send through your review, it is a great way for us to identify opportunities, Take care, KateHi Kate, I have contacted you via your web address this morning. I will wait to hear from you. Ming Elly
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Amazing service, thank you Heather
Great store, lots of range. Bought a bookshelf! High quality and delivery was fantastic. I live up a unit and delivery was easy and handled by store. Heather in the store was great to deal with, allowed me to take many measurements and gave us a great deal. Great service!
1 comment
Kate M.Eureka Street Furniture
Hi Bryce, thank you for taking the time to post such a great review, we are happy to hear that your experience was positive and that you are loving your book shelf. I will be sure to pass on your comm... Read more
ents to Heather, we are lucky to have her on our team, she is such a valued member of the Eureka family. We hope to welcome you back soon, KateSimilar opinion? Write a review on ieatwords.com.au!
Outstanding service
The ladies were awesome and super helpful, delivery was quick, very happy with my purchase. I will be dealing with the ladies again. The price was right and I found what I was looking for
1 comment
Kate M.Eureka Street Furniture
Hi Peter, thank you for taking the time to post such a lovely review, we are so lucky to have our amazing team in Townsville, they go above and beyond for their customers which I think is the reason w... Read more
e have such a loyal customer base up there. We look forward to welcoming you back into the store soon, take care and stay safe through this crazy time and we will see you again soon, KateSimilar opinion? Write a review on ieatwords.com.au!
Jo A
- 3 reviews
Excellent Service and Advice
We would like to thank Tatini from the Morayfield store for the guidance, help and advice she gave us on a recent visit. Her knowledge of the products, time frames, ability to answer various questions etc. was a great help. Her warmth and friendliness was genuine and I would not hesitate to recommend a visit to this store.
2 comments
Kate M.Eureka Street Furniture
Hi Jo, thank you for posting such a nice review of our Morayfield store and in particular Tatini. Tatini has been a part of the Eureka family for a number of years now and we are very fortunate to hav... Read more
e her on our team. I am so pleased you enjoyed your experience, I will be sure to pass on your comments to Tatini, some positivity amongst the current turmoil will be very much appreciated, we look forward to welcoming you back in store in the future, in the meantime, take care and stay safe, KateThank you!
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Robyn DrewNorth Queensland, QLD
Good quality furniture at a good price and great service.
We have purchased the Arcadia lounge,Provence Refactory Table and 8 cane chairs last year. We are very happy with the price Heather has offered us for these, and we have found the quality of all our furniture extremely good. Today we brought the Hamptons entertainment TV unit and once again was looked after by Heather who treated us like family. As we are on the email list for Eureka, we are always kept up to date with specials and new stock. Thanks Eureka and Heather, we will be back.
1 comment
Kate M.Eureka Street Furniture
Hi Robyn, thank you for taking the time to post such a lovely review. I am so pleased to hear that you are loving your furniture and that you have added to the collection. The Provence range is one of... Read more
my favourites, it really does represent our passion for beautiful solid recycled timbers perfectly. I will be sure to pass on your comments to Heather and the Townsville team, we are very lucky to have them as part of our Eureka family, we look forward to welcoming you again soon, in the meantime, take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
Donna SmithHunter Region, NSW
- 2 reviews
- NSW, Warners Bay
- Verified customer
Ongoing superb customer service
I came in today to purchase the unit/book case that matches the lounge room of furniture we purchased two weeks ago. Kathleen was so helpful and also let me be to confirm my decision to purchase as I looked around again. Great staff, great selection of furniture and no pressure. This is what makes me come back.
1 comment
Kate M.Eureka Street Furniture
Hi Donna, thank you for your great feedback, I will be sure to pass on your lovely comments to Kathleen, I know she will be so appreciative that you took the time to post a review, in such awful times... Read more
, a little positivity is always welcome. I am pleased you were given time to consider your purchase, I know I hate feeling pressured to buy, especially when the piece will become an important part of your home, you want it to be perfect. We look forward to welcoming you back in store soon, until then, take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
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K Burton
- 2 reviews
- ACT, Fyshwick
- Verified customer
Fantastic lounge suite, we just love it
Firstly the staff namely “Terra” was so helpful & kind to us we were overwhelmed with her service & friendly service & after service. Terra guided us to the product which best suited us & we love our new lounge suite. I would go out of my way to recommend Eureka Street Furniture Fyshwick & their homely & reasonable products.
2 comments
Kate M.Eureka Street Furniture
Hello, thank you so much for taking the time to post such a lovely review, I am thrilled to read about the great work that Terra and the Fyshwick team are doing, we are so fortunate to have Terra on o... Read more
ur team, she is a delight to deal with every time I speak with her. I hope you enjoy your new lounge, you have chosen a great time to buy a comfy lounge with so much time inside ahead. We hope to welcome you back into the store soon, in the meantime, take care and stay safe, KateThanks guys, we will shop again
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Fantastic service and products
We were navigated around the store to be shown the different ranges of what furniture we were after. The knowledge of the sales person was outstanding. We could not be happier with the furniture we purchased. It was delivered by 2 friendly men that took care to have it all placed where we wanted it. We will be going back to Eureka Street for our next purchase.
1 comment
Kate M.Eureka Street Furniture
Hi Melanie, thank you so much for taking the time to write this review. I will be sure to pass on your feedback to both our Rutherford team and warehouse team. In such trying times, I am sure they wil... Read more
l appreciate the lift. Enjoy your new furniture, we hope to see you again soon, take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
Excellent Friendly Staff
We visited Eureka Street Furniture at Warners Bay today. We were helped out with our inquires by Debbie who was very friendly & also had a thorough knowledge of the products.The store was well set out & had a great variety of products for us to look at.
1 comment
Kate M.Eureka Street Furniture
Hi Terry, Thank you for your positive feedback, we are very fortunate to have a fabulous team in Warners Bay. Please visit again soon, take care, Kate
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Great Staff
Kathleen has been so helpful and friendly, plenty of patience with our enquiries. Great variety of furniture in store. Would recommend this store. Great sales as well and unlike other stores seem to carry stock readily available.
1 comment
Kate M.Eureka Street Furniture
Hi Sandra, thank you for taking the time to post such a great review, we are very lucky to have a great team in Warners Bay, Kathleen is fairly new to the business so even better to hear that she is c... Read more
learly a great fit for our culture of offering fabulous customer service. We are continuing to work hard to reduce our lead times so customers can start enjoying their furniture sooner, nothing worse than waiting months once you have made the decision to purchase. Take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
Fantastic staff
Staff were extremely friendly and helpful. They had excellent product knowledge and were keen to create a welcoming atmosphere in store.
My lamp table was exactly what I wanted. Great store!
1 comment
Kate M.Eureka Street Furniture
Hi Bridie, thank you for taking the time to post this review, I agree totally that the ladies at Northlakes are so welcoming and warm, I love visiting the store myself. I will be sure to pass on your ... Read more
feedback, I am sure in this crazy time, the ladies will really be thrilled with the positive feedback. We hope to see you again soon, in the meantime, take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
- QLD, Robina
- Verified customer
Great store!
First impressions were perfect. Navigated the store easily, including with a wheelchair. Very satisfied with our purchases. Staff were informative and amazing. I look forward to shopping here again for my new home.
1 comment
Kate M.Eureka Street Furniture
Hi Roslyn, thank you for your great review of our Robina store, I agree, it is such a good space to allow you to move around freely, I am pleased that the team were able to assist you so well, we are ... Read more
very fortunate to have a great team at Robina. I hope you enjoy your new pieces, we look forward to welcoming you back soon, in the meantime, take care during the situation we find ourselves in currently, KateSimilar opinion? Write a review on ieatwords.com.au!
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CatSouth East Queensland, QLD
- 2 reviews
Albury Dresser
I purchased Albury Dresser - through Maureen at Browns Plains. Delivered today smaller than replacement but holds more. Service was excellent, delivered within time frame. Couldn't be happier with dresser. Esma
1 comment
Kate M.Eureka Street Furniture
Hi Esma, thank you for your feedback on your new Albury Dresser, the Albury is such a beautiful classic piece of Eureka furniture, it is a design that represents our passion of solid, recycled timbers... Read more
. Maureen has been part of the Eureka family for a very long time, we are blessed to have her on our team. I hope you enjoy your dresser for many years to come and that we see you back in the store soon, in the meantime, please take care during this troubled time, KateSimilar opinion? Write a review on ieatwords.com.au!
ChristineNorth Western Region, NSW
Love love love my lounge
After seeing the lounge online, I called the Dubbo store and Jacinta was so helpful, I purchased lounge and Jacinta did all the work over the phone for me, measurements, everything. I couldn't be happier with my purchase and the service from Jacinta was amazing. Thank you.
1 comment
Kate M.Eureka Street Furniture
Hi Christine, thank you for your kind words regarding Jacinta. Jacinta is the manager of our Dubbo store and is doing a great job. So pleased we could help you, enjoy your lounge, you have chosen the ... Read more
perfect time to buy a comfy new lounge with being at home so much.. Take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
Kate A.Canberra 2600, ACT
- 4 reviews
Amazing service + beautiful furniture!
I purchased four dining chairs over the phone..... lovely high quality chairs! Tera was the girl who took my order and explained everything to me. She was AMAZING and really friendly. I dealt with Jayden upon pick up + he was friendly, greeting us as soon as we walked in .... the furniture arrived on the day I was told they’d arrived....Jayden performed a quality check and helped us ge the chairs into the Ute. Two really good younger employees who were exceptional at their job! Ive has LOTS of comments on my chairs as I posted them on Facebook. Thank you for an easy and friendly experience.
1 comment
Kate M.Eureka Street Furniture
Hi Kate, thank you so much for taking the time to write this review, I am so excited to read about your great experience with both Terra and Jayden, we are really lucky to have them as part of our tea... Read more
m in Fyshwick, Jayden is only new to the business so great to hear of the level of enthusiasm. Enjoy your new pieces, we look forward to welcoming you back soon, in the meantime, take care and stay safe during this crazy period, KateSimilar opinion? Write a review on ieatwords.com.au!
Leanne is great
Was great to see the furniture spread out and under bright lights. Great quality product. Leanne was super helpful and went above and beyond to help us, even staying open late to accommodate our purchase.
1 comment
Kate M.Eureka Street Furniture
Hi Kate, thank you for taking the time to review us, I agree, Leanne is fantastic, we are lucky to have her on our team. I will be sure to pass on your feedback, now more than ever, a little positivit... Read more
y goes along way, I hope you enjoy your new pieces, we look forward to welcoming you back into the store in the future, take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
Andrea wardIllawarra, NSW
Wonderful products second to none service
Easy to find. Absolutely love the high quality, unique range of products, great affordable prices and amazing service (not only in-store but also provided by the store man in helping us prepare and load our purchases into our Ute) . We will be back very soon.
1 comment
Kate M.Eureka Street Furniture
Hi Andrea, thank you for your positive review, we have been working hard in Fyshwick to ensure that our customer service and product knowledge aligns with the company goals, so pleased you had a great... Read more
experience. Jayden in our warehouse is new to the business so thrilled to hear your feedback. We look forward to welcoming you back into the store soon, take care and stay safe, Kate.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Little Girlasked
I have purchased many items from Eureka.
Have been happy until today. I purchased 2 Hamptons display cabinets. I feel as though the glass is going to break when I try to put the shelves in. Has anyone else had the same problem?
Thanks in advance
3 answers
Update. After checking and rechecking instructions, I VERY carefully inserted successfully, 2 shelves. VERY tight. Started on the third, and to my immense disappointment, the glass cracked. I am really annoyed with myself, as my gut told me it should not have been that difficult to slide shelving in place. I will be most interested in Eurekas response when I phone them at 9am. I’ve been reading reviews most of the night. I absolutely love the look of ALL the furniture I’ve purchased from Eureka, and I buy it knowing that it is made offshore and that it is probably not considered ‘high end’ quality. At my stage in life I don’t want to spend a fortune on furniture and I have always considered Eureka good value for money. Perhaps the staff could have inserted the shelves? It didn’t come wrapped so the shelves could have come in place. I have no issue with the staff at the store, Ballina, they are lovely people. Hoping for a positive outcome.
Update. And no, I’m not an idiot.
Curious and with nothing to lose, I thought I would insert the shelves into the second display cabinet. Low and behold, all four shelves slipped onto place with ease and looks exactly as it should!!!. It would appear the shelves in the first cabinet were simply not cut EXACTLY to size. Thus, when I used very little pressure, the glass cracked.
Hopefully Eureka will come to the party and simply replace the top half of the first cabinet.
Thanks for allowing me to vent.
Single, middle aged but definitely not out!
Kate M.Eureka Street Furniture
Hi,
I am very sorry to hear about the issue you have had. I have sent you a private message in order to get your invoice number so that we can reach a resolution promptly.
Lucilleasked
I am not on Facebook or Twitter I just want to submit my product review
No answers
Lucilleasked
I am not on Facebook or Twitter I just want to submit my product review
No answers
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Kate M.Eureka Street Furniture
Hi Sue, thank you so much for taking the time to post this review. We are really proud of both Terra and Jayden, we are currently without a manager in Fyshwick and they are both going above and beyond... Read more
, so to hear your feedback, makes me smile. I will be sure to pass your comments on to them both. We look forward to welcoming you back in store, in the meantime, take care and stay safe during this crazy time, Kate