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3 questions from our users

Little Girl

Little Girlasked

Eureka Street Furniture

I have purchased many items from Eureka.
Have been happy until today. I purchased 2 Hamptons display cabinets. I feel as though the glass is going to break when I try to put the shelves in. Has anyone else had the same problem?
Thanks in advance



3 answers
Little Girl
Little Girl

Update. After checking and rechecking instructions, I VERY carefully inserted successfully, 2 shelves. VERY tight. Started on the third, and to my immense disappointment, the glass cracked. I am really annoyed with myself, as my gut told me it should not have been that difficult to slide shelving in place. I will be most interested in Eurekas response when I phone them at 9am. I’ve been reading reviews most of the night. I absolutely love the look of ALL the furniture I’ve purchased from Eureka, and I buy it knowing that it is made offshore and that it is probably not considered ‘high end’ quality. At my stage in life I don’t want to spend a fortune on furniture and I have always considered Eureka good value for money. Perhaps the staff could have inserted the shelves? It didn’t come wrapped so the shelves could have come in place. I have no issue with the staff at the store, Ballina, they are lovely people. Hoping for a positive outcome.

Little Girl
Little Girl

Update. And no, I’m not an idiot.
Curious and with nothing to lose, I thought I would insert the shelves into the second display cabinet. Low and behold, all four shelves slipped onto place with ease and looks exactly as it should!!!. It would appear the shelves in the first cabinet were simply not cut EXACTLY to size. Thus, when I used very little pressure, the glass cracked.
Hopefully Eureka will come to the party and simply replace the top half of the first cabinet.
Thanks for allowing me to vent.
Single, middle aged but definitely not out!

Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi,
I am very sorry to hear about the issue you have had. I have sent you a private message in order to get your invoice number so that we can reach a resolution promptly.

Lucille

Lucilleasked

NSW, Tuggerah

I am not on Facebook or Twitter I just want to submit my product review



No answers
Lucille

Lucilleasked

NSW, Tuggerah

I am not on Facebook or Twitter I just want to submit my product review

No answers

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