I purchased two library bookcases in January 2020 - when they arrived, they were both broken. One a small, easily fixable problem and the other with a key part broken - the piece that holds up the shelf. I contacted the sales ladies, who were very apologetic, and they made several attempts to get the bookcases looked at, with absolutely no response from head office. It is mid-April, and it was only last week that I was contacted by a managerial representative to have the problems looked at (NOT FIXED - just looked at). This person was rude, ma...Read more

So disappointed in the sales and service of this company. I spent a lot of money on a few items in late September (Browns Plains Store) this included some artwork a book shelf a two seater lounge (all delivered) and a Peacock Wing back chair, this I was TOLD the delivery would be the first week in November!
But I have now been informed from the store (after I chased them up) that they are not sure when it will come, probably not until after Christmas!
YOU have been paid for something you have not provided nor can give me a delivery date!
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We ordered a mirror early July and paid a deposit. Told it would arrive in first week September. It's now nearly halfway through October and we are told the mirror has arrived at the warehouse ready for collection. As we live in the country, we organise our trips into town as we are time poor. We ring and pay for the mirror today only to be told that we cannot pick it up for two days. It's takes the warehouse staff two days to locate it, check it and have it ready. Not good enough in this day and age. Never again will we buy from Eureka. They n...Read more

We bought a diamond dining table, a buffet and a few other things in April 2017 from Brown Plains's Eueka Street Furniture store (besides to Harvey Norman) and received the items around the end of May. We were not satisfied with some received products. The dining table and buffet had quite many dents on the top surface and other surface. The chairs were poorly painted. We tried to contract that Browns Plains store. And that was when our disappointment started. It was the worst purchase experience we ever had. I will never buy anything from this...Read more

We purchased a Victorian Lounge in 2015. We have had NOTHING BUT PROBLEMS with it. To begin, approx 12 weeks after ordering, it arrived with a damaged corner piece, one of the seperator pieces [with drink cup holders] wouldn't close properly, the drink cup holders on the other seperator piece were scratched, and we had ordered an additional 1.5 recliner only to receive the wrong one. It took weeks of back and forth emails and telephone calls to finally get the many issues sorted out, and I will say that the communication from the store manag...Read more

When moving into a brand new place my partner and I thought it was time to buy "nice things". And the answer to the age old question is... We cant have nice things because when we think we are buying good furniture we are actually tricked into buying poorly made, bad quality scrapwood.

We purchased a large grey corner lounge with a chase, and a bedroom setting. Not long after our purchased, the structure of the lounge broke. First when I leant against the back of it I felt it crack, and then when my partner sat on the end of the chase the s...Read more

Bought a computer desk from the Browns Plains store and the waited and waited to be served despite standing just across from the counter, i nearly walked out.
I picked up the desk from the warehouse and not long after getting it house and draws were difficult to open and close but i put up with it and much later noticed the section that the runners were screwed to started to fall apart from the weight from the files, NO GLUE WAS USED DURING THE CONSTRUCTION of the desk.
Rang up Eureka Street Furniture very close to the 1 year date of the pur...Read more