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Absolutely love eureka street!
Amazing looking furniture and excellent quality! They have amazing range to make create a real sense of home! The staff in the Townsville branch are incredibly friendly and go above and beyond to help their customers. Would highly recommend this shop!
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Nate GFar North Queensland, QLD
Awesome furniture and staff
Easy store to navigate with product set out by category outside/inside the range was awesome with some really quality products and great prices. We brought a outdoor solar style couch and the product is fantastic. Would go back again and recommend to others.
1 comment
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JustineSouth East Queensland, QLD
- QLD, Macgregor
- Verified customer
Our Hamptons library units are perfect!
We found what we were looking as soon as we walked in and fell in love with it immediately. There were several other pieces in the store we would love to acquire. The Hamptons library units are of superior quality and look perfect in our heritage home. The staff in store Mei and Ruty were very Friendly and accomodating and even rang the owner to see if we could negotiate the purchase on our behalf.
1 comment
Kate M.Eureka Street Furniture
Hi Justine, your libraries look amazing, perfect for the space. The Hamptons range is one of my favourites so I can understand wanting to add more pieces to your collection. I will be sure to pass on ... Read more
your feedback to both Mei and Ruty, they will love to hear from you. We look forward to welcoming you back in store soon, KateSimilar opinion? Write a review on ieatwords.com.au!
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Ming EllySouth East Queensland, QLD
Broken Products with Appalling After Sales Service
I purchased two library bookcases in January 2020 - when they arrived, they were both broken. One a small, easily fixable problem and the other with a key part broken - the piece that holds up the shelf. I contacted the sales ladies, who were very apologetic, and they made several attempts to get the bookcases looked at, with absolutely no response from head office. It is mid-April, and it was only last week that I was contacted by a managerial representative to have the problems looked at (NOT FIXED - just looked at). This person was rude, ma...Read more
king mention that he got "stuck" with 'my' problem. The bookcases were faulty, this is not 'my problem' - it exemplifies a significant problem of poor quality goods marketed and priced as if they were solid furniture. He never apologized about the inconvenience to me or that the goods I had bought in good faith were broken. If I had of read this site first, I would NEVER have spent my money at Eureka. The lack of after care service and the impolite manner of their managerial staff is appalling! They should replace broken furniture without turning it into months of disruption and constant follow-up for the consumer. Absolutely disgusted in Eureka!2 comments
Kate M.Eureka Street Furniture
Hi Ming, thank you for your feedback, I am genuinely sorry to hear of your experience. Eureka Street is a proud family owned business with over 33 years experience and we pride ourselves on not only a... Read more
quality product but also on our customer service. I will look into the details of your complaint further and speak with those involved to find out where our systems have let us down on this occasion and together, the Eureka team will look at ways to improve our service so that experiences like yours don't happen again. I think if you read through our most recent reviews, you will find they all suggest that your experience is not our normal feedback, we have been working hard on this. Thank you again for taking the time to send through your review, it is a great way for us to identify opportunities, Take care, KateHi Kate, I have contacted you via your web address this morning. I will wait to hear from you. Ming Elly
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Amazing service, thank you Heather
Great store, lots of range. Bought a bookshelf! High quality and delivery was fantastic. I live up a unit and delivery was easy and handled by store. Heather in the store was great to deal with, allowed me to take many measurements and gave us a great deal. Great service!
1 comment
Kate M.Eureka Street Furniture
Hi Bryce, thank you for taking the time to post such a great review, we are happy to hear that your experience was positive and that you are loving your book shelf. I will be sure to pass on your comm... Read more
ents to Heather, we are lucky to have her on our team, she is such a valued member of the Eureka family. We hope to welcome you back soon, KateSimilar opinion? Write a review on ieatwords.com.au!
Outstanding service
The ladies were awesome and super helpful, delivery was quick, very happy with my purchase. I will be dealing with the ladies again. The price was right and I found what I was looking for
1 comment
Kate M.Eureka Street Furniture
Hi Peter, thank you for taking the time to post such a lovely review, we are so lucky to have our amazing team in Townsville, they go above and beyond for their customers which I think is the reason w... Read more
e have such a loyal customer base up there. We look forward to welcoming you back into the store soon, take care and stay safe through this crazy time and we will see you again soon, KateSimilar opinion? Write a review on ieatwords.com.au!
Jo A
- 3 reviews
Excellent Service and Advice
We would like to thank Tatini from the Morayfield store for the guidance, help and advice she gave us on a recent visit. Her knowledge of the products, time frames, ability to answer various questions etc. was a great help. Her warmth and friendliness was genuine and I would not hesitate to recommend a visit to this store.
2 comments
Kate M.Eureka Street Furniture
Hi Jo, thank you for posting such a nice review of our Morayfield store and in particular Tatini. Tatini has been a part of the Eureka family for a number of years now and we are very fortunate to hav... Read more
e her on our team. I am so pleased you enjoyed your experience, I will be sure to pass on your comments to Tatini, some positivity amongst the current turmoil will be very much appreciated, we look forward to welcoming you back in store in the future, in the meantime, take care and stay safe, KateThank you!
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Robyn DrewNorth Queensland, QLD
Good quality furniture at a good price and great service.
We have purchased the Arcadia lounge,Provence Refactory Table and 8 cane chairs last year. We are very happy with the price Heather has offered us for these, and we have found the quality of all our furniture extremely good. Today we brought the Hamptons entertainment TV unit and once again was looked after by Heather who treated us like family. As we are on the email list for Eureka, we are always kept up to date with specials and new stock. Thanks Eureka and Heather, we will be back.
1 comment
Kate M.Eureka Street Furniture
Hi Robyn, thank you for taking the time to post such a lovely review. I am so pleased to hear that you are loving your furniture and that you have added to the collection. The Provence range is one of... Read more
my favourites, it really does represent our passion for beautiful solid recycled timbers perfectly. I will be sure to pass on your comments to Heather and the Townsville team, we are very lucky to have them as part of our Eureka family, we look forward to welcoming you again soon, in the meantime, take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
Fantastic staff
Staff were extremely friendly and helpful. They had excellent product knowledge and were keen to create a welcoming atmosphere in store.
My lamp table was exactly what I wanted. Great store!
1 comment
Kate M.Eureka Street Furniture
Hi Bridie, thank you for taking the time to post this review, I agree totally that the ladies at Northlakes are so welcoming and warm, I love visiting the store myself. I will be sure to pass on your ... Read more
feedback, I am sure in this crazy time, the ladies will really be thrilled with the positive feedback. We hope to see you again soon, in the meantime, take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
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- QLD, Robina
- Verified customer
Great store!
First impressions were perfect. Navigated the store easily, including with a wheelchair. Very satisfied with our purchases. Staff were informative and amazing. I look forward to shopping here again for my new home.
1 comment
Kate M.Eureka Street Furniture
Hi Roslyn, thank you for your great review of our Robina store, I agree, it is such a good space to allow you to move around freely, I am pleased that the team were able to assist you so well, we are ... Read more
very fortunate to have a great team at Robina. I hope you enjoy your new pieces, we look forward to welcoming you back soon, in the meantime, take care during the situation we find ourselves in currently, KateSimilar opinion? Write a review on ieatwords.com.au!
CatSouth East Queensland, QLD
- 2 reviews
Albury Dresser
I purchased Albury Dresser - through Maureen at Browns Plains. Delivered today smaller than replacement but holds more. Service was excellent, delivered within time frame. Couldn't be happier with dresser. Esma
1 comment
Kate M.Eureka Street Furniture
Hi Esma, thank you for your feedback on your new Albury Dresser, the Albury is such a beautiful classic piece of Eureka furniture, it is a design that represents our passion of solid, recycled timbers... Read more
. Maureen has been part of the Eureka family for a very long time, we are blessed to have her on our team. I hope you enjoy your dresser for many years to come and that we see you back in the store soon, in the meantime, please take care during this troubled time, KateSimilar opinion? Write a review on ieatwords.com.au!
Leanne is great
Was great to see the furniture spread out and under bright lights. Great quality product. Leanne was super helpful and went above and beyond to help us, even staying open late to accommodate our purchase.
1 comment
Kate M.Eureka Street Furniture
Hi Kate, thank you for taking the time to review us, I agree, Leanne is fantastic, we are lucky to have her on our team. I will be sure to pass on your feedback, now more than ever, a little positivit... Read more
y goes along way, I hope you enjoy your new pieces, we look forward to welcoming you back into the store in the future, take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
Amazing mirror and friendly service
My dad and I went to Eureka a month ago and I soon fell in love with the shop. I purchased a beautiful silver mirror. Gayle helped us and was fantastic and really friendly. I have since brought 2 friends back to purchase the same mirror.
1 comment
Kate M.Eureka Street Furniture
Hi Naomi, sorry for my delay in acknowledging your feedback, what a crazy time to be in retail!! I loved reading your review and will be sure to pass your comments on to Gayle, a little positivity is ... Read more
always welcome, especially at the moment. We love our showrooms too, easy to get lost in with all the beautiful pieces on display, thanks for sending through your thoughts, we look forward to welcoming you back in soon, take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
Such an amazing product for an awesome price!
We spoke with the lovely Gayle who was able to help us purchase the mirror of my dreams for an amazing price! Thanks Gayle, your service and personality made our experience with Eureka. We’ll be back again for sure!
We were extremely happy with the price and the quality associated. Store was very easy to navigate.
1 comment
Kate M.Eureka Street Furniture
Hi Mel, thank you for taking the time to share your recent experience, we are so pleased to hear the great feedback, I will be sure to pass on your comments to Gayle, she will appreciate them I'm sure... Read more
. We look forward to welcoming you back in store soon, take care and stay safe during these uneasy times, KateSimilar opinion? Write a review on ieatwords.com.au!
Anita DFar North Queensland, QLD
Haven’t received my purchase yet but it’s being delivered. Was impressed with the store selection though.
Visited the store in cairns & was impressed with the furniture choices. The staff member, I think her name was Bryanne was an asset to the store. She was very helpful allowing us to move the chairs through the store to work out which table we preferred. She gave us time to decided & make our choice with still showing us some other choices. Not pushy at all. You had a sale on so she explained the cost saving & told us when the sale was over. Very friendly too.
1 comment
Kate M.Eureka Street Furniture
Hi Anita, thank you for your feedback, I am really pleased to hear that you enjoyed your experience in our Cairns showroom, Bryanne is an asset to the Eureka family, I will be sure to pass on your com... Read more
ments. I hope you enjoy your new table for many years to come, we look forward to welcoming you back in to the store soon, take care, KateSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
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Fiona boyceNorth Queensland, QLD
So in love
So in love with my new table from the recycled timber range!!! She fits in perfectly with our new outdoor area. Love this store,staff & timber smell I store is divine
1 comment
Kate M.Eureka Street Furniture
Hi Fiona, thank you for taking the time to share your recent experience, we are so proud of our Domain team, they really are the epitome of the Eureka brand, great customer service, friendly approach,... Read more
we are glad you are enjoying your beautiful new table. We look forward to welcoming you back soon, in the meantime, stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
Home stylistSouth East Queensland, QLD
Terrible service and attitude.
Staff refused to process a sale for 1 floor stock chair which we were wanted to pay for and uplift immediately but because they were “closing and had done the banking for the day”
we were told to “Come back tomorrow”
Retail is a tough business to be in today but these employees don’t care. Even contacted the Head office to complain and no action was taken. I’ll never shop there again but this company won’t be around in the future with employees like this.
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FionaSouth East Queensland, QLD
Don't buy from them
Wish I had read these reviews before purchase. The purchase made and paid in full on 1 December had a confirmed delivery date of 31 Dec, an hour after the delivery truck was meant to turn up I was called by the store to say somehow they had stuffed it up and the order wasn't on the truck. I was then told it would be delivered end Jan. A week into February I called the store to see where it was. I was rung back to be told head office now thinks it might be end February and had the gall to blame coronavirus for the entire delay. What a joke! Also...Read more
what it worse is that I was told in the shop it was made in america, turns out through todays conversation it is just another cheap chinese piece of furniture. Maybe one day I will receive what I paid for.Similar opinion? Write a review on ieatwords.com.au!
Do not buy from this company!!!
Purchased dining suite. Table was delivered with unacceptable markings all over it. Refunds are no option with this company. Just more inconvenience and no customer service for the client. Arranged replacement table which was delivered after 3 attempts (more wages lost and no care given) only to be even worse than the original table with scratches and spill stains all over it. Delivery guy even stated bad experience with furniture from this company. He stated he wouldn’t accept this table either. Once you purchase - this company sends dented, scratched or broken furniture. DO NOT deal with Eureka Street Furniture. Apparently they think it is acceptable to deliver like this!!!! Well we will see what QCAT says!
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AliciaFar North Queensland, QLD
Very comfortable, generous lounge
Store layout was beautiful, well considered. Tina,Bryanne were helpful, very friendly. Quality of lounge is excellent. Private collection of lounge suite was seamless, staff were more than obliging to assist.
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Kate M.Eureka Street Furniture
Hi Nate, thank you for your great review. I am so pleased to hear that you enjoyed your experience with us. The Solar is a beautiful product, perfect for the hot Cairns weather. We hope to welcome you back in store next time, take care, Kate