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Reviews

3.1

115 reviews
5
(56)
4
(2)
3
(1)
2
(7)
1
(49)
  • Product Quality
    4.4 (52)
  • Return Claim MadeYes (3) · No (55)
  • Warranty Claim MadeYes (3) · No (56)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Customer Service
    4.0 (55)
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Absolutely love eureka street!

published

Amazing looking furniture and excellent quality! They have amazing range to make create a real sense of home! The staff in the Townsville branch are incredibly friendly and go above and beyond to help their customers. Would highly recommend this shop!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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Nate G

Nate GFar North Queensland, QLD

Awesome furniture and staff

published

Easy store to navigate with product set out by category outside/inside the range was awesome with some really quality products and great prices. We brought a outdoor solar style couch and the product is fantastic. Would go back again and recommend to others.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns, qld
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Nate, thank you for your great review. I am so pleased to hear that you enjoyed your experience with us. The Solar is a beautiful product, perfect for the hot Cairns weather. We hope to welcome you back in store next time, take care, Kate

Justine

JustineSouth East Queensland, QLD

Our Hamptons library units are perfect!

published

We found what we were looking as soon as we walked in and fell in love with it immediately. There were several other pieces in the store we would love to acquire. The Hamptons library units are of superior quality and look perfect in our heritage home. The staff in store Mei and Ruty were very Friendly and accomodating and even rang the owner to see if we could negotiate the purchase on our behalf.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMACGREGOR
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
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Ming Elly

Ming EllySouth East Queensland, QLD

Broken Products with Appalling After Sales Service

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationBrowns Plains
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2 comments
Eureka Street Furniture
Kate M.Eureka Street Furniture
Ming Elly
Ming Elly

Hi Kate, I have contacted you via your web address this morning. I will wait to hear from you. Ming Elly

Amazing service, thank you Heather

published

Great store, lots of range. Bought a bookshelf! High quality and delivery was fantastic. I live up a unit and delivery was easy and handled by store. Heather in the store was great to deal with, allowed me to take many measurements and gave us a great deal. Great service!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Outstanding service

published

The ladies were awesome and super helpful, delivery was quick, very happy with my purchase. I will be dealing with the ladies again. The price was right and I found what I was looking for

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville, QLD
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Jo A

Jo A

  • 3 reviews

Excellent Service and Advice

published

We would like to thank Tatini from the Morayfield store for the guidance, help and advice she gave us on a recent visit. Her knowledge of the products, time frames, ability to answer various questions etc. was a great help. Her warmth and friendliness was genuine and I would not hesitate to recommend a visit to this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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2 comments
Eureka Street Furniture
Kate M.Eureka Street Furniture
Jo A
Jo A

Thank you!

Robyn Drew

Robyn DrewNorth Queensland, QLD

Good quality furniture at a good price and great service.

published

We have purchased the Arcadia lounge,Provence Refactory Table and 8 cane chairs last year. We are very happy with the price Heather has offered us for these, and we have found the quality of all our furniture extremely good. Today we brought the Hamptons entertainment TV unit and once again was looked after by Heather who treated us like family. As we are on the email list for Eureka, we are always kept up to date with specials and new stock. Thanks Eureka and Heather, we will be back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville Queensland
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Fantastic staff

published

Staff were extremely friendly and helpful. They had excellent product knowledge and were keen to create a welcoming atmosphere in store.
My lamp table was exactly what I wanted. Great store!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
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Great store!

published

First impressions were perfect. Navigated the store easily, including with a wheelchair. Very satisfied with our purchases. Staff were informative and amazing. I look forward to shopping here again for my new home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRobina
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Cat

CatSouth East Queensland, QLD

  • 2 reviews

Albury Dresser

published

I purchased Albury Dresser - through Maureen at Browns Plains. Delivered today smaller than replacement but holds more. Service was excellent, delivered within time frame. Couldn't be happier with dresser. Esma

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBrowns Plains
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Leanne is great

published

Was great to see the furniture spread out and under bright lights. Great quality product. Leanne was super helpful and went above and beyond to help us, even staying open late to accommodate our purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRobina
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Amazing mirror and friendly service

published

My dad and I went to Eureka a month ago and I soon fell in love with the shop. I purchased a beautiful silver mirror. Gayle helped us and was fantastic and really friendly. I have since brought 2 friends back to purchase the same mirror.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMacGregor
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Such an amazing product for an awesome price!

published

We spoke with the lovely Gayle who was able to help us purchase the mirror of my dreams for an amazing price! Thanks Gayle, your service and personality made our experience with Eureka. We’ll be back again for sure!

We were extremely happy with the price and the quality associated. Store was very easy to navigate.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Anita D

Anita DFar North Queensland, QLD

Haven’t received my purchase yet but it’s being delivered. Was impressed with the store selection though.

published

Visited the store in cairns & was impressed with the furniture choices. The staff member, I think her name was Bryanne was an asset to the store. She was very helpful allowing us to move the chairs through the store to work out which table we preferred. She gave us time to decided & make our choice with still showing us some other choices. Not pushy at all. You had a sale on so she explained the cost saving & told us when the sale was over. Very friendly too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCairns
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

The reviewer stated that an incentive was offered for this review

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Fiona boyce

Fiona boyceNorth Queensland, QLD

So in love

published

So in love with my new table from the recycled timber range!!! She fits in perfectly with our new outdoor area. Love this store,staff & timber smell I store is divine

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Home stylist

Home stylistSouth East Queensland, QLD

Terrible service and attitude.

published

Staff refused to process a sale for 1 floor stock chair which we were wanted to pay for and uplift immediately but because they were “closing and had done the banking for the day”
we were told to “Come back tomorrow”
Retail is a tough business to be in today but these employees don’t care. Even contacted the Head office to complain and no action was taken. I’ll never shop there again but this company won’t be around in the future with employees like this.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMorayfield
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Fiona

FionaSouth East Queensland, QLD

Don't buy from them

published
Return Claim MadeNo
Warranty Claim MadeNo

Do not buy from this company!!!

published

Purchased dining suite. Table was delivered with unacceptable markings all over it. Refunds are no option with this company. Just more inconvenience and no customer service for the client. Arranged replacement table which was delivered after 3 attempts (more wages lost and no care given) only to be even worse than the original table with scratches and spill stains all over it. Delivery guy even stated bad experience with furniture from this company. He stated he wouldn’t accept this table either. Once you purchase - this company sends dented, scratched or broken furniture. DO NOT deal with Eureka Street Furniture. Apparently they think it is acceptable to deliver like this!!!! Well we will see what QCAT says!

  • +2
Customer Service
Product Quality
Alicia

AliciaFar North Queensland, QLD

Very comfortable, generous lounge

published

Store layout was beautiful, well considered. Tina,Bryanne were helpful, very friendly. Quality of lounge is excellent. Private collection of lounge suite was seamless, staff were more than obliging to assist.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
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