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Reviews

4.1

13 reviews
5
(9)
4
(1)
3
(0)
2
(1)
1
(2)
  • Product Quality
    5.0 (8)
  • Return Claim MadeYes (0) · No (8)
  • Warranty Claim MadeYes (0) · No (8)
  • Product Appearance As advertised (88%) · Not as advertised (13%)
  • Customer Service
    5.0 (6)
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Nate G

Nate GFar North Queensland, QLD

Awesome furniture and staff

published

Easy store to navigate with product set out by category outside/inside the range was awesome with some really quality products and great prices. We brought a outdoor solar style couch and the product is fantastic. Would go back again and recommend to others.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns, qld
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Nate, thank you for your great review. I am so pleased to hear that you enjoyed your experience with us. The Solar is a beautiful product, perfect for the hot Cairns weather. We hope to welcome you back in store next time, take care, Kate

Anita D

Anita DFar North Queensland, QLD

Haven’t received my purchase yet but it’s being delivered. Was impressed with the store selection though.

published

Visited the store in cairns & was impressed with the furniture choices. The staff member, I think her name was Bryanne was an asset to the store. She was very helpful allowing us to move the chairs through the store to work out which table we preferred. She gave us time to decided & make our choice with still showing us some other choices. Not pushy at all. You had a sale on so she explained the cost saving & told us when the sale was over. Very friendly too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCairns
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

The reviewer stated that an incentive was offered for this review

Alicia

AliciaFar North Queensland, QLD

Very comfortable, generous lounge

published

Store layout was beautiful, well considered. Tina,Bryanne were helpful, very friendly. Quality of lounge is excellent. Private collection of lounge suite was seamless, staff were more than obliging to assist.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
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Mr and Mrs Marlborough

Mr and Mrs MarlboroughFar North Queensland, QLD

Such friendly, helpful staff

published

Recently when moving to a new house we purchased several items of furniture from Eureka Street in Cairns.
Tina, Skye and the manager (whose name we do not know) were very, very helpful and friendly.
I am also pleased to say that our furniture arrived on the day we had arranged and all in good order. Great quality too - worth paying for.
Thank you - we will shop with you again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Gilly n John

Gilly n JohnNorth Queensland, QLD

  • 2 reviews
  • 1 like

Beautiful furniture

published

We were very impressed with the quality and price of the furniture and how it was displayed. Skye and Bryanne have been very helpful with any questions and information about the product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers

Good product ranges, super friendly staff at affordable prices

published

We are regulars to cairns store and always get look after well by Bryanne. Good product ranges that get refreshed with style from time to time at very affordable prices. Staff members are always welcoming and friendly

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Fasha

FashaAU

  • 2 reviews

More than satisfied

published

We recently moved to Port Douglas and renovated our home, so came the task to furnish. Eureka St Furniture in Cairns is my go to store and my husband says I am addicted to it! I love this store. 90% of our new furniture is from here and it is the Solar whitewash range. It looks amazing and visitors always ask where did I get it. Byanne and Sonyia have always been helpful and it is great that you can buy off the floor if available and take with you. The prices are very competitive and this is why I am a repeat customer.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

really good

published

I found your store really great and also found just what i wanted . The store was set out really easy to find the product and the range of products were very good . The sales person" Bryanne" ( in your Cairns Store ) was very helpful and very polite, could not ask for a better salesperson .Highly recommend Bryanne

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

The reviewer stated that an incentive was offered for this review

Incompetents and probable crooks who take no responsibility for what they sell

published

Purchased in store
Promised a five year warranty
When claiming under warranty after one year, the failure of the recliner mechanism, initial response was this not covered - "one year only". .
Warranty documentation and Australian fit for purpose law confirms a five year warranty.
Regional manger [name removed] subsequently agreed to rectify under the supplied five year warranty and gave date for rectification, revised on several occasions.
None of several revised dates have been met.
Issue now placed in the hands of small claims court.

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Heather

HeatherFar North Queensland, QLD

  • 3 reviews

Ripped off by Eureka st furniture

published

I purchased 2 bedside tables however when I got them home they were to big and I returned them straight away and then was refused a refund after a week of ringing I was offered my refund and was then charged $49.00 out of my refund was disgusting, to process this so called refund for me buying off the floor packing and unpacking my own car to then be charged a fee is beyond my belief be carful of this company as they are not customer focused at all just money grabbing to charge a customer for a refund, so it cost me $49.00 to walk in there door!!

Cairns Store

published

I was very pleased with another purchase conducted with Fiona at the Cairns' store. I brought a polished Mango wood, brass fitted cabinet at a better price than competing outlets; more over, it was immediately available and even delivered in less than 24 hours. I was very pleased to talk about the pricing and generally with Fiona to achieve, yet again, a good outcome. It's nice to know that all store staff are genuinely friendly and try their very best to deliver excellent service whilst I personally find Fiona to further excel each time. I find that the store too is filling a gap in the market place with their new lines. Well done Eureka Street Furniture, Cairns.

1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Yvette IO

Yvette IOCairns

Cairns Eureka Street - excellent!!!

published

I recently purchased a few big items of furniture for my new home. I searched Cairns and could find nothing to equal the stock at Eureka Street. I visited the store a few times, and the sales team were wonderful - really friendly, very genuine and helpful. Thanks Fiona and Adam, I will certainly be back, and talk widely about your beautiful store and excellent staff!

1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Disappointed to find so much Chipboard!

published
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