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Townsville, Macgregor, Cairns, etc...Reviewer Photos & Videos
impressedNQNorth Queensland, QLD
Dawn's passion to assist with your furniture journey . . .
Dawns passion drives her fantastic team from the front, setting the bar high and endeavouring to exceed it.
Dawn will gladly get involved in your furniture journey and use her impressive product knowledge to point you in the right direction or assist you by asking the right questions to source the ideal solution for your needs.
Two of her favourite things are customers and baltic timber which gets her more excited than it should.
Nothing is too much trouble for Dawn, she will stay up all night making cupcakes for her valued customers and is planning to raise money for a local charity by shaving her head, offer your suggestions next time you are in store.
1 comment
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RommieSouth East Queensland, QLD
Great Service
We recently bought a product from Diana at the Virginia store. When she said she'd email, she did right away. And she rang to let us know our order was here and ready a month early. Super helpful and efficient. Highly recommend Diana and Eureka in general. We've bought from other stores and they've all been great. We'll be back.
1 comment
Kate M.Eureka Street Furniture
Hi Rommie,
Thank you so much for taking the time to let us know about your experience with Diana at Virginia and at Eureka in general. We strive to always offer quality customer service and it is won... Read more
derful to hear that is what you have received. We are so glad you received your order early and hope you are getting much pleasure from it. We look forward to serving you again soon :)
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Wonderful selection of furniture
Thank you to Monica and Diana in the Virginia store. They were so helpful in helping us decide what furniture to choose for our newly renovated seating area at home. Cheers!
1 comment
Kate M.Eureka Street Furniture
Hi Keith,
Thank you so much for taking the time to write this lovely review. We hope the furniture looks great in your new renovated seating area and we look forward to serving you again soon :)
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Find out how Eureka Street Furniture QLD compares to other Furniture Shops
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Pen
- 2 reviews
Brilliant staff and range
I recently purchased from the Townsville store and had been dealing with Tamra. She obviously loves her job as she was so friendly and went above and beyond to help me on the phone and in store. I had to give her a review, the least I could do for all her work.
1 comment
Kate M.Eureka Street Furniture
Hi Pen,
Thank you so much for taking the time write this lovely review about Tamera. It is so wonderful when customers acknowledge the efforts of team members. I hope you are very pleased with your... Read more
purchase and we can't wait to serve you again soon!Similar opinion? Write a review on ieatwords.com.au!
Joelle T.Darling Downs, QLD
- QLD, Toowoomba
- Verified customer
Never shop here
My experience with Eureka Street was ridiculously pathetic - don't waste your time here!!!! I purchased some furniture from here at the end of April, and the very friendly staff assured me I would have my furniture by the end of May- no I still haven't got my furniture. Not once has anybody contacted me to let me know what it's up to.
At the end of may I called up wondering what the go was because I hadn't heard anything to be told, no your furniture won't be in till next month, and so it went every couple of weeks me ringing up and them pushi...Read more
1 comment
Kate M.Eureka Street Furniture
Hi Joelle,
I sincerely apologise about the experience you have had at Eureka Street. Unfortunately delays are sometimes impossible for us to avoid regardless of our great effort to work with only th... Read more
e most efficient suppliers. A lack of communication in store is inexcusable however and again I sincerely apologise that you believe this was your experience. Although our terms and conditions state clearly that we do not give refunds for changes in ETAs - In your circumstance however the delay is greater than reasonable and a refund was offered in July which you did not wish to accept. This refund is still an option for you on any outstanding order. I believe the bedside you are waiting on is scheduled to arrive in Brisbane port in three days. Again, I am very sorry for this extended delay and hope that you are still able to enjoy your Eureka Street products.Similar opinion? Write a review on ieatwords.com.au!
LynetteNorth Queensland, QLD
Amazing management
Dawn and her team at Domain, Heather and Tamera have been nothing but helpful in helping me make a decision on my new lounge. Service is excellent. Highly recommend the team in Townsville.
1 comment
Kate M.Eureka Street Furniture
Hi Lynette,
Thank you so much for taking the time to write about your experience with Dawn and the Townsville team. They are all exceptional and we are certainly lucky to have such excellent represe... Read more
ntatives up north :) We hope you have found great products at Eureka Street and I am sure the Domain store is looking forward to serving you again soon.Similar opinion? Write a review on ieatwords.com.au!
ABJCOYNorth Queensland, QLD
Amazing!
We had such a great experience, the staff were wonderful from start to finish, provided regular updates regarding our furniture delivery. Would have no hesitation about shopping here again. Excellent.
1 comment
Kate M.Eureka Street Furniture
Hi Abjcoy,
Thank you so much for taking the time to write about your experience in our Townsville store. The team in Townsville are truly exceptional and we are so glad you were able to experience t... Read more
his first hand. We hope you love your purchases from us and can't wait to serve you again soon :)Similar opinion? Write a review on ieatwords.com.au!
HeidiNorth Queensland, QLD
Love it. So many options and styles to choose from.
Shop was beautifully set out, with very friendly staff ready to answer any questions. We purchased a sofa bed-love the colour and style. Excellent quality and very comfortable. Will probably get the smaller couch to go with it!
1 comment
Kate M.Eureka Street Furniture
Hi Heidi,
Thank you so much for taking the time to write about your experience at our Townsville store and the quality of your sofa-bed. We are so happy you are happy with your purchase. I am sure... Read more
the team at Domain will be thrilled to read your review. We look forward to serving you again soon (maybe for that second lounge) :)Similar opinion? Write a review on ieatwords.com.au!
SueNorth Queensland, QLD
Post Townsville floods ultimate service
After the February floods in Townsville we struggled to get some normal to our lives. Rebuilding a home and purchasing everything from furniture to clothes.
Eureka local and national were amazing assisting us with ideas, concepts and new designs just amazing .... so grateful for your support, patience and outstanding range which now six months later in our home surrounded by all your wears
1 comment
Kate M.Eureka Street Furniture
Hi Sue,
Wow your new home looks absolutely stunning with your Eureka Street furniture! Thank you so much for putting these pictures up.. We love seeing them! Thank you also for taking the time to w... Read more
rite such a lovely review about our service and the team in Townsville. We so appreciate hearing from you. Congratulations on your lovely new home and fresh start. We look forward to serving you again soon :)Similar opinion? Write a review on ieatwords.com.au!
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Michelle S.North Queensland, QLD
Amazing team and the best furniture
Easy to navigate store
Great range of furniture
Quality is lovely
No assembly required which was great
Fantastic boho range and the Kira furniture is perfect
Staff were helpful and professional at all times
1 comment
Kate M.Eureka Street Furniture
Dear Michelle,
Thank you so much for taking the time to write about your experience in our Townsville store. We are so thrilled to hear you like our range and the staff are always helpful. We look forward serving you again soon :)
Similar opinion? Write a review on ieatwords.com.au!
ChrisSouth East Queensland, QLD
My wife and I absolutely love Eureka Street
This is our favourite furniture store. We have dealt with sharyn on multiple occasions and she has always listened to our needs and found us the perfect furniture piece. Sharyn is very professional and informative. The quality of the furniture is the best we have come across. Highly recommend Eureka Street!
1 comment
Kate M.Eureka Street Furniture
Dear Chris,
Thank you so much for taking the time to let us know about your experience with Sharyn at Kawana. We are so pleased we were able to provide you with quality service as this is something ... Read more
we pride ourselves on. We hope you will come back one day and purchase something else from us. Thank you again for this lovely review :)Similar opinion? Write a review on ieatwords.com.au!
Lisa CSouth East Queensland, QLD
- 2 reviews
You pay cash for the goods, but they don't deliver the product
Do not purchase from this company as they do not deliver on goods. I paid cash back in April UPFRONT for goods that were to be received in early May and I am still waiting for the goods plus $100 Delivery Fee on top of this. There has bee no communication and we have been told you are not entitled to a refund. So the consumer is in the wrong because they have paid cash and have waited 10 weeks for the goods.
4 comments
Kate M.Eureka Street Furniture
Dear Lisa,
I am so sorry that you feel let down by the timeframe of your order. We are constantly working with our suppliers to make sure our stock is manufactured and received in a timely manner. ... Read more
Sometimes however, our estimated lead times can change due to circumstances outside of our control. This is highlighted in our terms and conditions. I am very sorry for the inconvenience you have experienced and hope that we will one day have the opportunity to renew your faith in us.Had we known it was going to take 3 and half months, mind you we still have not received our goods as yet, we would have purchased something else off the floor at your store. The lack of communicatio... Read more
n about your terms and conditions was the biggest problem and still to this day the biggest problem is your lack of communication including responding to this review. We have had to follow up on our goods 3 times ourselves now for every deadline that was provided to us. Your store has not communicated with us at all. If I ran my business like this I would be out of business. Next step is a letter to your CEO since we were told that he doesn't believe in refunds and taking it further with the ACCC since we still have not heard anything from your store. On the day I wrote this review we were told 2 - 4 weeks, ironically we are still waiting.Kate M.Eureka Street Furniture
Dear Lisa,
I understand your frustration and again extend my sincere apologies for the delay and lack of communication you have received from our Kawana store. As you now know we absolutely offer re... Read more
funds when in accordance with the Australian Consumer Law. You have received most of your order already and have been offered a full refund for the rest of your outstanding order due to the extended lead time. This is common practice at Eureka Street. I understand that you have rejected our offer of refund and so have been offered compensation out of good will for the delay. Again we sincerely apologise for the delay. The items you ordered were already 60% off as they are discontinued and we are awaiting the final shipment of this stock. If there was anything further we could do to fill your order sooner I assure you we would do so. Again we would like to reiterate that Eureka Street Furniture does believe in refunds and a refund as been offered on this occasion.Similar opinion? Write a review on ieatwords.com.au!
Amazing service and gorgeous chair
Just wanted to say a big Thank You to the 2 lovely ladies for their help and extra efforts in getting my amazing peacock chair delivered super fast. The delivery guys were on time and assembled the legs quickly - seamless purchase. My chair is gorgeous, comfy and a solid piece that will be with me for many years ! Vanessa
1 comment
Kate M.Eureka Street Furniture
Hi Vanessa,
Thank you so much for this lovely review. We are so thrilled you are happy with your Shirley wing chair and the great service you experienced at Slacks Creek. We really appreciate you t... Read more
aking the time to write about your experience and look forward to serving you again soon :)Similar opinion? Write a review on ieatwords.com.au!
CatherineSouth East Queensland, QLD
Professional, Knowledgeable and Friendly Service
I was 100% satisfied with the service I received from staff member Melissa. From entering the store, to finalizing my purchase and its delivery Melissa was fully present, aware of my needs and hence found me the PERFECT dining room suite. Catherine
2 comments
Kate M.Eureka Street Furniture
Hi Catherine,
We are so thrilled to hear about the great service, product and experience you had with Melissa from our Virginia store. I am sure she will be so happy to hear about your compliments. ... Read more
We hope you love your dining room suite and look forward to helping you again when next you need something for your home :)I’ve already been back to Eureka Street Virginia. So nice to not only be remembered personally but for both Melissa and Diana to remember ‘my style’, my previous purchases and therefore pointing me in... Read more
the right direction to continue furnishing and styling my home.Thanks Again !Similar opinion? Write a review on ieatwords.com.au!
FashaAU
- 2 reviews
More than satisfied
We recently moved to Port Douglas and renovated our home, so came the task to furnish. Eureka St Furniture in Cairns is my go to store and my husband says I am addicted to it! I love this store. 90% of our new furniture is from here and it is the Solar whitewash range. It looks amazing and visitors always ask where did I get it. Byanne and Sonyia have always been helpful and it is great that you can buy off the floor if available and take with you. The prices are very competitive and this is why I am a repeat customer.
1 comment
Kate M.Eureka Street Furniture
Hi Fasha,
We are so happy to read your lovely review of Eureka Street Furniture Cairns. The solar whitewash range is certainly a great line and it is wonderful to hear your visitors also love it! B... Read more
ryanne and Sonyia are great assets to Eureka Street. Thank you so much for taking the time to write about your experience and the furniture you have bought from us. We can't wait to serve you again soon :)Similar opinion? Write a review on ieatwords.com.au!
Find out how Eureka Street Furniture QLD compares to other Furniture Shops
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BethQueensland
Staff were exceptionally helpful product is perfect.
Had an amazing experience with the staff finding the perfect solution for our small space. They gave me a number of options to concerts a cabinet into a bathroom vanity for a third of the cost of a custom made piece. So grateful.
1 comment
Kate M.Eureka Street Furniture
Hi Beth,
Thank you so much for taking the time to write this wonderful review! We are very proud of our teams and the level of customer service that is offered in our Eureka Street showrooms. We ar... Read more
e so happy you enjoyed such a good experience and hope you love your new furniture! We look forward to serving you again soon :)Similar opinion? Write a review on ieatwords.com.au!
ArashSouth East Queensland, QLD
They lied to me - Headquarter is very rude as well - Do yourself a favour and consider other brands
Not recommended at all. Please read and then judge whether it is right to risk and purchase any item, even if it is very well priced! (Sorry, it is a long story but hopefully will give you a good insight about these people).
We are moving into a new home in June. We were browsing the market since April to see if there is any dining set that we like. Staff at Eueruka Street @ Macgregor convinced us to put deposit to hold the price on 30th of April with the verbal condition if the prices get further discount before the delivery date, they will re...Read more
2 comments
Kate M.Eureka Street Furniture
Dear Arash,
I am sorry to hear that you are not happy with the price that you payed for your product before our sale however sale prices are always for new sales. This is a policy that Eureka Street... Read more
has always practiced and is clearly labelled in our terms and conditions. On the date of your purchase you entered into a contract, just as if you fixed your home loan at a specific rate or purchased a new car. We certainly would not ask you to pay more if the price had gone up. We did however offer you a store credit of the difference on this occasion which was an act of good will from Eureka Street and not by any means an obligation of the company. It is a shame that you feel the need to slander the company, the CEO and the Eureka Street staff because you were not given further discount, after purchasing. We hope that your furniture will bring you a lot of happiness once your house is ready in June.Dear Leora,
Thanks for your response.
... Read more
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chiu c.South East Queensland, QLD
They don't care
Bought 2 bedside table and 1 chest as picture shows "can someone tell me they are SILVER?". But a few weeks later when i arrange the delivery they told me the bedsides are silver. I went to the store with my picture, their staff didn't even look at the them and said to me "I don't care, I am telling you the bedside are silver." So, I told them if the colour are different just refund the chest and get the bedside table. They told me they never do refund they only give store credit. And this had been a few weeks, really had enough with them.
1 comment
Kate M.Eureka Street Furniture
Hi Chiu,
I am sorry that you have not enjoyed your experience at the Helensvale store. With this particular range the chest is a slightly different colour to the bedsides. In your picture if you lo... Read more
ok carefully you can see that the chest is slightly bronze in colour whereas the bedside is silver. Again, the difference is slight and it is exactly what was on the display in store (photographed). You ordered off the display at the time of purchase and were delivered exactly what you were ordered. Of course we care about our customers satisfaction however on this occasion it was sale by sample and you received exactly what was on display in store. I sincerely apologise that you are now not happy with what you purchased and hope that you have found a place for them somewhere nice.Similar opinion? Write a review on ieatwords.com.au!
Graeme NSouth East Queensland, QLD
Rapidly bouncing prices
A few weeks back the Tuscany Double Door 4 Draw Display cabinet was advertised at $949.00 By the time my wife and I could get together and visit to view the item its price is $1,329.00.
Comment from the staff was "thats the price". Not even an attempt to see if the old price was still possible.
1 comment
Kate M.Eureka Street Furniture
Dear Graeme,
Thank you for the review and letting us know about your experience. Sometimes we have flash sales to prompt people to place their sales that day. Prices are then returned to normal. W... Read more
e understand your frustration however and if you are still interested in the Tuscany Double Door Display you are welcome to email direct on [email protected] and I can see what I can do for you. Kind regards,Similar opinion? Write a review on ieatwords.com.au!
Furniture Lover
- 4 reviews
Great Customer Service
This store has so many great products, I found exactly what I was looking for! Every time I walk into this store everyone is so warm, welcoming and willing to lend a hand. I was immensely satisfied with their customer service. The sales assistant was very helpful and knowledgeable about all the products on display.
Definitely coming back!
1 comment
Kate M.Eureka Street Furniture
Thank you so much for the lovely review! We are so proud of our customer service and always aim to be welcoming and helpful. We hope you found something lovely for your home :)
Similar opinion? Write a review on ieatwords.com.au!
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Kate M.Eureka Street Furniture
Hi,
team in Dawn and we are so thrilled that her customers recognise what a great asset she is when purchasing from her. We hope you love the furniture you have purchased from Dawn (maybe some of our great Baltic timber) and we look forward to serving you again soon :)Thank you so much for taking the time to write this glowing review of our wonderful manager Dawn. What a lovely review to read! We certainly are very lucky to have such a fantastic member of the... Read more