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Reviews

4.8

25 reviews
5
(22)
4
(2)
3
(0)
2
(1)
1
(0)
  • Product Quality
    4.8 (22)
  • Return Claim MadeYes (1) · No (22)
  • Warranty Claim MadeYes (0) · No (24)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Customer Service
    4.8 (23)
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Camille K.

Camille K.Hunter Region, NSW

Amazing service & products

published

I love this shop - amazing furniture that doesn’t break the bank; and love the new styles added frequently! Today I was served by Kathleen and her service was amazing. She went out of her way to give me information regarding delivery time estimations, stock availability and did up a quote for me. In addition, she also went out of her way to try and source the best deal for me as I’m purchasing a number of products from the store, which is definitely a good to see (honouring loyal customers).
I am yet to receive my products so I cannot comment on the quality just yet. The items in the store however, appear to be excellent quality and the displays are lovely. Will continue to shop here frequently & recommend to other friends and family.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarner’s Bay NSW
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Donna Smith

Donna SmithHunter Region, NSW

  • 2 reviews

Ongoing superb customer service

published

I came in today to purchase the unit/book case that matches the lounge room of furniture we purchased two weeks ago. Kathleen was so helpful and also let me be to confirm my decision to purchase as I looked around again. Great staff, great selection of furniture and no pressure. This is what makes me come back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarners Bay, NSW
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Excellent Friendly Staff

published

We visited Eureka Street Furniture at Warners Bay today. We were helped out with our inquires by Debbie who was very friendly & also had a thorough knowledge of the products.The store was well set out & had a great variety of products for us to look at.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarners Bay
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Terry, Thank you for your positive feedback, we are very fortunate to have a fabulous team in Warners Bay. Please visit again soon, take care, Kate

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Great Staff

published

Kathleen has been so helpful and friendly, plenty of patience with our enquiries. Great variety of furniture in store. Would recommend this store. Great sales as well and unlike other stores seem to carry stock readily available.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWarner's Bay
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
FLORENCE

FLORENCE

  • 2 reviews

Disappointing After Sales Service

published
Customer Service
Product Quality
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarners Bay NSW
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Happy Customer

Happy CustomerHunter Region, NSW

  • 2 reviews

LOVE THIS SHOP

published

Visited the Warners Bay store looking for 1 thing, and ended up buying new lounge, coffee table and hall stand, dining table & chairs. So much variety and great quality.
The store manager, Debbie, was very friendly, helpful and knowledgeable about the products she has in her store

Will definitely be visiting this store again!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWarners Bay
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Kendall and Mitchell

Kendall and MitchellHunter Region, NSW

Im obsessed with this store

published

We cant express enough how in love we are with this shop and their unique pieces of furniture. We recently bought our lounge from Debbie & Kelly, they were both extremely friendly and very helpful. We already cant wait to shop here again and will definitely be recommending this store to our friends.

Kendall and Mitchell

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWarnersbay
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Service was excellent!

published

I visited the Warners Bay store and felt Debbie was very helpful and friendly with her service. The next day my husband and i returned to the store and we purchased our dining table and buffet and can't wait for it to arrive. We will definatly shop at Warners Bay again.Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarners Bay
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Julie,
Thank you so much for taking the time to write this lovely review. We are so happy that you received great service from Debbie. We hope you love your dining table and buffet and look forward to serving you again soon :)

argy auto

argy autoHunter Region, NSW

service and product knowledge excellent

published

the service and the product knowledge of debbie the manager was excellent,the dining suite and lounge suite are beautiful and the delivery drivers installed the furniture without a scratch all staff members were friendly and courteous

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationwarners bay
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

The reviewer stated that an incentive was offered for this review

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Fantastic service and unique pieces!

published

Debbie from the Warners Bay store was amazing to deal with! She is extremely professional and friendly. She was knowledgeable on all products and was more than willing to answer questions. I'm extremely happy with my purchase and my entire experience. I would not hesitate to shop at the Warners Bay store again.

Customer Service
Product Quality
Store LocationWarners Bay
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Olivia

OliviaHunter Region, NSW

Service received Debbie and Kelly

published

My husband and I visited your store at Warners Bay and we were pleasantly surprised by the lovely staff Debbie and Kelly who helped us select a new bedroom suite and table. Debbie was very knowledgeable on the wood and finish of the

September 14th 2022 Update: Purchase of bedroom furniture

Products were very different and unique not like the run of the mill stuff from Harvey Norman etc.
Products were grouped so you could see the range and how they fitted.
Debbie and Kelly were very helpful with all the products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWarners Bay
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1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Lara S.

Lara S.New South Wales

Absolutely love my furniture!

published

Debbie was extremely helpful and made making my purchases effortless. The store was laid out beautifully and I was able to purchase what I needed for around what I was prepared to pay.
Delivery men from my previous experience were also great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarner’s Bay
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Lara,
Thank you so much for taking the time to write this review. We hope you are still enjoying your Eureka purchase. We look forward to serving you again soon :)

Eureka street furniture

Eureka street furnitureHunter Region, NSW

Dining table and chairs with ent unit

published

Debbie from the Warners Bay store was very friendly and helpful with availability and variety.
Rachael from Kotara store was also very friendly and very easy to talk to about what we were after referring us on to look at more options at warners Bay.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
BevOhara

BevOharaHunter Region, NSW

Very helpful and pleasant experience!

published

From the moment of entering the store Debbie was professional and very helpful! We loved the feel of the store and are awaiting advice re styling of a chair before we buy! Enjoyable experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWarner’s Bay NSW
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Gavin Farley

Gavin FarleyHunter Region, NSW

Great piece of quality furniture

published

My wife & I purchased a Kashmir 2drw Hall Table & could not be happier.
Store layout is great and we were easily able to find a product that we had been looking elsewhere for some time.
We were provided with first class service from Debbie

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWarners Bay
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
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Donna S.

Donna S.Hunter Region, NSW

Great product

published

Great store setup easy to find what we were looking for. Great range of products and prices.
Very satisfied with the service and product we have purchased.Rachael was very helpful and explained all details of the product we purchased. Would highly recommend!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarner’s bay
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Donna,

Thank you for taking the time to write this great review about your experience in our Warners Bay store. Wonderful to hear you are happy with the service and we hope you love your purchase. We look forward to serving you again soon :)

Kathryn

KathrynHunter Region, NSW

Great service!

published

Debbie, Racheal and Jasmine were very patient and accommodating during my visit to the store.
They were ready to answer all my questions and very knowledgeable on prices, product and delivery.
They all allowed me sufficient time to think about my purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarnersbay
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture
Marilyn

MarilynHunter Region, NSW

excellent floor plan along with great looking and quality furniture.

published

I have purchased several pieces of furniture over the past three months loving the pieces so much going back for more finishing a lounge and dining room.
The service /attendance from staff Debbie was very helpful with taste and friendly nature as i was assisted by her each time as Debbie takes pride in the shop and looks after the customers.
Good location and easy to find,the prices are good along with sales.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWarners Bay
See all answers
2 comments
Eureka Street Furniture
Kate M.Eureka Street Furniture
Marilyn
Marilyn

thank you i purchased another piece last Sunday always good sales on.

Great Quality Furniture store

published

The store always has something different and modern than the usual boring furniture store does. I found the staff to deal with very pleasant Rachael in particular was very friendly and happy, helpful and had good customer service, a lovely young lady who was a pleasure to talk with.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWarners Bay Nsw
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

The reviewer stated that an incentive was offered for this review

Britteney C.

Britteney C.Hunter Region, NSW

Exceptional Customer Service

published

Could not speak more highly of Debbie at Eureka Street Furniture. She was extremely helpful in the purchase of our new lounge. There is a wide range of furniture available

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarner’s Bay
See all answers
1 comment
Eureka Street Furniture
Kate M.Eureka Street Furniture

Hi Britteney,

Thank you so much for taking the time to let us know about your experience with Debbie in Warners Bay! We so appreciate your feedback and hope you love your new lounge! We look forward to serving you again soon :)

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