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Camille K.Hunter Region, NSW
Amazing service & products
I love this shop - amazing furniture that doesn’t break the bank; and love the new styles added frequently! Today I was served by Kathleen and her service was amazing. She went out of her way to give me information regarding delivery time estimations, stock availability and did up a quote for me. In addition, she also went out of her way to try and source the best deal for me as I’m purchasing a number of products from the store, which is definitely a good to see (honouring loyal customers).
I am yet to receive my products so I cannot comment on the quality just yet. The items in the store however, appear to be excellent quality and the displays are lovely. Will continue to shop here frequently & recommend to other friends and family.
1 comment
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Donna SmithHunter Region, NSW
- 2 reviews
- NSW, Warners Bay
- Verified customer
Ongoing superb customer service
I came in today to purchase the unit/book case that matches the lounge room of furniture we purchased two weeks ago. Kathleen was so helpful and also let me be to confirm my decision to purchase as I looked around again. Great staff, great selection of furniture and no pressure. This is what makes me come back.
1 comment
Kate M.Eureka Street Furniture
Hi Donna, thank you for your great feedback, I will be sure to pass on your lovely comments to Kathleen, I know she will be so appreciative that you took the time to post a review, in such awful times... Read more
, a little positivity is always welcome. I am pleased you were given time to consider your purchase, I know I hate feeling pressured to buy, especially when the piece will become an important part of your home, you want it to be perfect. We look forward to welcoming you back in store soon, until then, take care and stay safe, Kate
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Excellent Friendly Staff
We visited Eureka Street Furniture at Warners Bay today. We were helped out with our inquires by Debbie who was very friendly & also had a thorough knowledge of the products.The store was well set out & had a great variety of products for us to look at.
1 comment
Kate M.Eureka Street Furniture
Hi Terry, Thank you for your positive feedback, we are very fortunate to have a fabulous team in Warners Bay. Please visit again soon, take care, Kate
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Great Staff
Kathleen has been so helpful and friendly, plenty of patience with our enquiries. Great variety of furniture in store. Would recommend this store. Great sales as well and unlike other stores seem to carry stock readily available.
1 comment
Kate M.Eureka Street Furniture
Hi Sandra, thank you for taking the time to post such a great review, we are very lucky to have a great team in Warners Bay, Kathleen is fairly new to the business so even better to hear that she is c... Read more
learly a great fit for our culture of offering fabulous customer service. We are continuing to work hard to reduce our lead times so customers can start enjoying their furniture sooner, nothing worse than waiting months once you have made the decision to purchase. Take care and stay safe, KateSimilar opinion? Write a review on ieatwords.com.au!
FLORENCE
- 2 reviews
Disappointing After Sales Service
Bought two display units from the Warners Bay Store. The day I saw them in the shop I was encouraged to buy as there was a 30% sale and it was only on for a few more days. However the following day they had dropped a massive $600.00 because it was discontinued. The delivery man was very friendly and punctual. The disappointing thing was that there were three dents in the drawers and some marks on inside of the doors. When I tried to get a replacement, I was told 'there is no stock, can you get your husband to sand them'. You're not buying A...Read more
ustralian you know, if you did the items would be three times the price". It was still 1700.00 of my hard earned money. I was dismissed, there were no other suggestions. There are a few marks here and there as I bought two but due to really liking the cabinets overall, I will not contact consumer affairs. I did send a courteous email to the company who acknowledged my email stating that this experience has left a bad taste in my mouth and because I stated that I like the cabinets they praised me for 'rising above this impression' and that just because it is discounted and discontinued, that it should not have been of less quality'. Well disappointedly the quality was not the standard I expected and I will not set foot in their store again, due to lack of after sale service and goodwill/integrity. I shared this experience with another furniture company who shook their head, but suggested sanding is not appropriate for white lacquered furniture but to use some patch up paste which I have purchased and this has made me a great deal happier.Similar opinion? Write a review on ieatwords.com.au!
Happy CustomerHunter Region, NSW
- 2 reviews
- NSW, Warners Bay
- Verified customer
LOVE THIS SHOP
Visited the Warners Bay store looking for 1 thing, and ended up buying new lounge, coffee table and hall stand, dining table & chairs. So much variety and great quality.
The store manager, Debbie, was very friendly, helpful and knowledgeable about the products she has in her store
Will definitely be visiting this store again!!
1 comment
Kate M.Eureka Street Furniture
Hi,
Thank you so much for taking the time to write this lovely review. It is wonderful to hear that you ended up finding so much great furniture at our Warners Bay store! We pride ourselves on our qu... Read more
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Kendall and MitchellHunter Region, NSW
Im obsessed with this store
We cant express enough how in love we are with this shop and their unique pieces of furniture. We recently bought our lounge from Debbie & Kelly, they were both extremely friendly and very helpful. We already cant wait to shop here again and will definitely be recommending this store to our friends.
Kendall and Mitchell
1 comment
Kate M.Eureka Street Furniture
Hi Kendall and Mitchell,
Thank you so much for taking the time to write this wonderful review. It makes us so happy to know that you are in love with Eureka Street Furniture and that you appreciate t... Read more
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Service was excellent!
I visited the Warners Bay store and felt Debbie was very helpful and friendly with her service. The next day my husband and i returned to the store and we purchased our dining table and buffet and can't wait for it to arrive. We will definatly shop at Warners Bay again.Thank you
1 comment
Kate M.Eureka Street Furniture
Hi Julie,
Thank you so much for taking the time to write this lovely review. We are so happy that you received great service from Debbie. We hope you love your dining table and buffet and look forward to serving you again soon :)
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argy autoHunter Region, NSW
service and product knowledge excellent
the service and the product knowledge of debbie the manager was excellent,the dining suite and lounge suite are beautiful and the delivery drivers installed the furniture without a scratch all staff members were friendly and courteous
1 comment
Kate M.Eureka Street Furniture
Hi Argy,
Thank you so much for taking the time to write this lovely review. It is always wonderful to hear about exceptional customer service and we are so happy you love your Eureka furniture. We h... Read more
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The reviewer stated that an incentive was offered for this review
Find out how Eureka Street Furniture NSW, Warners Bay compares to other Furniture Shops
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Fantastic service and unique pieces!
Debbie from the Warners Bay store was amazing to deal with! She is extremely professional and friendly. She was knowledgeable on all products and was more than willing to answer questions. I'm extremely happy with my purchase and my entire experience. I would not hesitate to shop at the Warners Bay store again.
1 comment
Kate M.Eureka Street Furniture
Hi Tess,
Thank you so much for taking the time to write this lovely review. We appreciate it so much when our valued customers let us know about their experiences in our stores. We hope you are stil... Read more
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OliviaHunter Region, NSW
- NSW, Warners Bay
- Verified customer
Service received Debbie and Kelly
My husband and I visited your store at Warners Bay and we were pleasantly surprised by the lovely staff Debbie and Kelly who helped us select a new bedroom suite and table. Debbie was very knowledgeable on the wood and finish of the
September 14th 2022 Update: Purchase of bedroom furniture
Products were very different and unique not like the run of the mill stuff from Harvey Norman etc.
Products were grouped so you could see the range and how they fitted.
Debbie and Kelly were very helpful with all the products.
1 comment
Kate M.Eureka Street Furniture
Hi Olivia,
Thank you so much for taking the time to write this lovely review. We are so pleased you received good service from Debbie and Kelly and we appreciate so much your compliments about our un... Read more
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Lara S.New South Wales
Absolutely love my furniture!
Debbie was extremely helpful and made making my purchases effortless. The store was laid out beautifully and I was able to purchase what I needed for around what I was prepared to pay.
Delivery men from my previous experience were also great!
1 comment
Kate M.Eureka Street Furniture
Hi Lara,
Thank you so much for taking the time to write this review. We hope you are still enjoying your Eureka purchase. We look forward to serving you again soon :)
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Eureka street furnitureHunter Region, NSW
Dining table and chairs with ent unit
Debbie from the Warners Bay store was very friendly and helpful with availability and variety.
Rachael from Kotara store was also very friendly and very easy to talk to about what we were after referring us on to look at more options at warners Bay.
1 comment
Kate M.Eureka Street Furniture
Hi,
Thank you so much for taking the time write this kind review and let us know about your experience in store at Warners Bay and Kotara. It is wonderful to know that the Rachael at Kotara was able... Read more
to direct to Warners Bay where we have a larger variety. We hope you found what you were looking for in store and look forward to serving you again soon :)Similar opinion? Write a review on ieatwords.com.au!
BevOharaHunter Region, NSW
Very helpful and pleasant experience!
From the moment of entering the store Debbie was professional and very helpful! We loved the feel of the store and are awaiting advice re styling of a chair before we buy! Enjoyable experience!
1 comment
Kate M.Eureka Street Furniture
Hi Bevohara,
Thank you so much for taking the time to write this lovely review. It is always wonderful to hear that our valued customers have enjoyed their experience in one of our stores and receiv... Read more
ed great service. Debbie is certainly an asset to Eureka Street and I am sure she will be thrilled to read this review. Thank you again and good luck with your chair :)Similar opinion? Write a review on ieatwords.com.au!
Gavin FarleyHunter Region, NSW
- NSW, Warners Bay
- Verified customer
Great piece of quality furniture
My wife & I purchased a Kashmir 2drw Hall Table & could not be happier.
Store layout is great and we were easily able to find a product that we had been looking elsewhere for some time.
We were provided with first class service from Debbie
1 comment
Kate M.Eureka Street Furniture
Dear Gavin,
Thank you so much for taking the time to write about your experience at our Warners Bay store with Debbie. The Kashmir range is beautiful and we are so glad to know you found something e... Read more
xceptional and received first glass service. We look forward to serving you again soon :)Similar opinion? Write a review on ieatwords.com.au!
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Donna S.Hunter Region, NSW
Great product
Great store setup easy to find what we were looking for. Great range of products and prices.
Very satisfied with the service and product we have purchased.Rachael was very helpful and explained all details of the product we purchased. Would highly recommend!
1 comment
Kate M.Eureka Street Furniture
Hi Donna,
Thank you for taking the time to write this great review about your experience in our Warners Bay store. Wonderful to hear you are happy with the service and we hope you love your purchase. We look forward to serving you again soon :)
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KathrynHunter Region, NSW
Great service!
Debbie, Racheal and Jasmine were very patient and accommodating during my visit to the store.
They were ready to answer all my questions and very knowledgeable on prices, product and delivery.
They all allowed me sufficient time to think about my purchase.
1 comment
Kate M.Eureka Street Furniture
Hi Kathryn,
Thank you so much for taking the time to write about your experience in our Warners Bay store. The team in Warners Bay certainly are wonderful and we are happy to hear about the great jo... Read more
b they are doing. I am sure they will be very happy to read your review. Thank you again :)Similar opinion? Write a review on ieatwords.com.au!
MarilynHunter Region, NSW
excellent floor plan along with great looking and quality furniture.
I have purchased several pieces of furniture over the past three months loving the pieces so much going back for more finishing a lounge and dining room.
The service /attendance from staff Debbie was very helpful with taste and friendly nature as i was assisted by her each time as Debbie takes pride in the shop and looks after the customers.
Good location and easy to find,the prices are good along with sales.
2 comments
Kate M.Eureka Street Furniture
Hi Marilyn,
Thank you so much for taking the time to write it wonderful review! It is so lovely to hear how much you love our furniture and the service you have received from Debbie at Warners Bay. ... Read more
We are certainly lucky to have team members like Debbie who take pride in their work and represent the Eureka Street standard so well. I am sure Debbie will be thrilled to read this review. Thank you once again and we look forward to serving you again soon :)thank you i purchased another piece last Sunday always good sales on.
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Great Quality Furniture store
The store always has something different and modern than the usual boring furniture store does. I found the staff to deal with very pleasant Rachael in particular was very friendly and happy, helpful and had good customer service, a lovely young lady who was a pleasure to talk with.
1 comment
Kate M.Eureka Street Furniture
Hi Maree,
Thank you so much for taking the time to let us know about your experience at Eureka Street Furniture in Warners Bay. We are so pleased you like our store and received great customer servi... Read more
ce there! I will certainly pass on your compliments. We look forward to serving you again soon :)Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Britteney C.Hunter Region, NSW
Exceptional Customer Service
Could not speak more highly of Debbie at Eureka Street Furniture. She was extremely helpful in the purchase of our new lounge. There is a wide range of furniture available
1 comment
Kate M.Eureka Street Furniture
Hi Britteney,
Thank you so much for taking the time to let us know about your experience with Debbie in Warners Bay! We so appreciate your feedback and hope you love your new lounge! We look forward to serving you again soon :)
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Kate M.Eureka Street Furniture
Hi Camille, thank you for your very kind review. I am so pleased that you had a great experience at Warners Bay. We are really proud of the beautiful unique pieces in our range and the fact they don't... Read more
break the bank makes it even better. Kathleen has been a great addition to our team, I will be sure to let her know your comments, she will be thrilled. We look forward to welcoming you back soon, Kate