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Fantastic service and products
We were navigated around the store to be shown the different ranges of what furniture we were after. The knowledge of the sales person was outstanding. We could not be happier with the furniture we purchased. It was delivered by 2 friendly men that took care to have it all placed where we wanted it. We will be going back to Eureka Street for our next purchase.
1 comment
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TinaHunter Region, NSW
- 2 reviews
The worst customer service that I received in my entire life
1-The worst customer service that I received in my entire life was at this shop where I bought my furniture. I had a great experience from other shop before but this one was a terrible experience. I needed one slight change in my total 4k order two days after I ordered and they didn’t accept although I was a VIP member (spent more than $3k two months before this order).
2-The price doesn’t include GST so if you order $4k be aware of something like $500gst to be added on top of your order.
3-The other thing is about the customer service after...Read more
you receive your furniture. My table (paid $1200) had a very bad hole in the middle...I contacted the store many times and write emails and submitted the issue multiple times and haven’t received any response after two months with all my follow up !!!Similar opinion? Write a review on ieatwords.com.au!
GeorgeHunter Region, NSW
The Best customer service
Mitchell and Katrina provide the best service I have ever had lovely ladies with lovely welcoming smiles, Very satisfied the ladies made everything very easy for me, products range was special but with limited colors options, quality look good but with the extended warranty nothing to worry about
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Find out how Eureka Street Furniture NSW, Rutherford compares to other Furniture Shops
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IsaacHunter Region, NSW
Cheap poorly made products.
We bought a recycled timber table and almost immediately cracks began to open up. The store replaced it however the same thing quickly started again. Budgeted specially to get a table we liked and are left $700 out of pocket with a very poorly made table. Very dissatisfied.
1 comment
Kate M.Eureka Street Furniture
Hi Isaac,
I am so sorry to hear about your experience at Eureka Street. If you are having the same trouble with your replacement table within the warranty period you should receive more assistance i... Read more
n rectifying the situation. I will write privately to you now and seek your invoice number in order to investigate further. I apologise once again for any inconvenience you have been experiencing.Similar opinion? Write a review on ieatwords.com.au!
KittyRutherford
- 6 reviews
- 4 likes
- NSW, Rutherford
- Verified customer
Worst company to deal with
Purchased a book case 12 weeks ago (was told it would arrive within 4-5 weeks) finally arrived on Thursday and it is uneven and wobby... Anything I put in it falls over and my 1 year old daughter almost pulled it on top of herself. I asked them to collect the bookcase as it was a safety hazard in my household...I have no product and I have asked for a refund in which the CEO of the company has refused "you can seek legal advise if you want to see your money again"
My husband and I have no product and have $500 out of our account...it is extremely frustrating that we now need to seek legal advise to receive $500 back for a faulty product.
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Kate M.Eureka Street Furniture
Hi Melanie, thank you so much for taking the time to write this review. I will be sure to pass on your feedback to both our Rutherford team and warehouse team. In such trying times, I am sure they wil... Read more
l appreciate the lift. Enjoy your new furniture, we hope to see you again soon, take care and stay safe, Kate