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Sue
- 3 reviews
Couldn't be happier!
Ordered online for the first time from Harris Farm and I can't recommend the quality of service and produce highly enough. The order arrived on time, delivered by a friendly and courteous driver. All the produce was of excellent quality - exactly as I would have chosen in the shop, but with the convenience of having it delivered to my door. Thank you, Harris Farm, from a very happy customer!
1 comment
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Great service for our busy family
I'm a weekly shopper as our family eats so much fresh food and the service that Harris Farm provides satisfies our need for good quality food. Prices are good, I especially love the imperfect range, and with Harris Farm picking the food and delivering it to our home when it suits us...I've reclaimed an hour a week - JUST FOR ME :)
1 comment
Angus H.Harris Farm Markets
Thanks Chantelle :D
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CarrieSydney
- Bondi Junction
- Verified customer
Love Harris, but disappointed with new shipping bags for home delivery
One of my favorite things about Harris Farms delivery is the re-use of the shipping boxes that your stores have to recycle anyway. I stopped ordering from Woolies because they use far too many plastic bags. I was disappointed to see the use of new paper bags for home shipping. I know they are "eco-friendly"and are made from recycled material, are compostable etc, but we should always RE-USE before spending energy and fossil fuels to make these bags, even if they are recycled. Plus, when the bags get soggy from condensation, they are weak and ar...Read more
e liable to rip. Additionally, the delivery man said he also didn't see the practicality in using all of those heavy plastic crates. Backbreaking work it he is delivering to a restaurant 20 boxes. Switch back to re-using boxes and it will all be good again!1 comment
Angus H.Harris Farm Markets
Hi Carrie
My name is James and I run the online delivery service for Harris Farm Markets. I am so grateful to hear your feedback about our service – both positive and constructive. ... Read more
We have made a decision to test an alternative to boxes as we have received significant feedback from customers that they are difficult to get rid of. The bags we have chosen are 100% recycled paper and contain no plastic components. The last thing we are going to do is revert to plastic bags due to their impact on the environment. Through this testing process, we have found that the bag we are testing with, which you are talking about, isn’t right for us either for the same reasons you have listed below. Thanks for your feedback, we’ll take it on board and hopefully we will get it right soon. Regards, James Kerridge | Head of Marketing & Ecommerce
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Not happySydney
- 2 reviews
- 2 likes
Not a patch on Norton St Grocer that it replaced.
I'm really disappointed with the new Harris Farm at Bondi, which has replaced Norton St Grocer. Harris Farm doesn't stock the unusual items I used to go to Norton St for, and even the less unusual items. For example, several times I've been they have no radicchio, their selection of vinegars is little better than Coles, they don't have the amazing soy and quinoa bread I used to get from Norton St, I haven't found witlof there, I could go on. What's the point of replicating the standard fruit and veg you can get mostly cheaper at Coles just ac...Read more
ross the way? Surely they should be seeking to provide things you can't get elsewhere, that's the only reason I go to a shop like that. Also, the layout of the checkouts is really poor and difficult to navigate with a shopping trolley, and the people who stand there ordering you around are very annoying.1 comment
Angus H.Harris Farm Markets
Hi there,
We're really concerned to hear about your disappointment with our Bondi Westfield store since we took the reins. ... Read more
Due to the hot whether recently, we have had issues with the supplier of some of our leafy greens including radicchio and witof. However, I have checked with the store and they do have some at the moment. Would you be able to let me know the brand of bread you're talking about? That way I can pass on your feedback to our buyer to see if we can get it back in for you! It would also be really helpful if you could provide any suggestions on different vinegars to range. Any other feedback you have regarding the produce quality especially would be greatly appreciated. You're always welcome to give us a bell on 9394 3111 (ext 2) or [email protected] CheersSimilar opinion? Write a review on ieatwords.com.au!
Simone
- 3 reviews
- 1 like
First ever home delivered
Today I ordered my first box of fruit and veg and other bits and pieces. The ordering process was so easy I just kept adding things. The message you get to say you can track your order was fantastic and I looked at it about 3 different times to which it told me how long till my order arrived, how many deliveries before mine, and it was spot on. The delivery driver was really nice and had to do 3 trips up my stairs - which is why I tried ordering. Overall really happy, the only thing is I may have been a little more particular in selection if I was in the shop, but there is definitely nothing that arrived that will not be eaten. I will do this again.
1 comment
Angus H.Harris Farm Markets
Hi Simone,
Thanks for much for your kind words! Please let us know if there are any particular products we could have done better with in your order, and we can pass it on to the store. ... Read more
Cheers, Harris Farm Markets Customer Service TeamSimilar opinion? Write a review on ieatwords.com.au!
Great products and service
Great good products, everything was fresh and the fruit had such s great smell. The service as exceptional and I appreciated being called about substituting something
1 comment
Angus H.Harris Farm Markets
Hi Debbie,
Thanks for the kind feedback. We're glad to have provided you top quality eating fruit on your recent order. The only way it should be delivered. ... Read more
Kind regards, Rachena Customer Service CoordinatorSimilar opinion? Write a review on ieatwords.com.au!
Issues with delivered items
We have been using Harris Farm delivery for a while and have always had a good experience. The delivery people have always been polite and helpful, and this time was no different. The quality of our items have also been excellent. However, when we received our order this time, the Gai Lan was yellowed, and three nectarines and one mango were rotten. We are very disappointed and hope we will not have to look elsewhere for our grocery delivery.
1 comment
Angus H.Harris Farm Markets
Hi Yenni,
Thanks for getting in touch.
I'm very sorry to hear about the poor quality produce in your order. If you haven't done so already, please shoot us an email to [email protected] with ... Read more
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Excellent
I have used Harris Farm in the past but had to stop because I had time in hospital. Also, your delivery charges are more expensive than Coles and I am a pensioner. However, I like your flexible delivery times and the interesting range of food. I would like more choice of vegetarian frozen ready meals. Cheerful delivery person. You gave me some complimentary fruit for which I thank you very much.
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Good quality produce and wide product range!
Loved the variety of goods available from Harris Farm - delivery options were varied and suitable for me. This was my first order and I will be buying from you again online.
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A few problems but good service.
The great thing was I could speak to somebody not a computer. Had problems processing order and invoice after 3 phone calls it was all fixed. Looking forward to seeing the quality of product. Thanks.
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Very impressed, brilliant service!
The entire process of ordering online and receiving the delivery was amazing. Free delivery for our first order was a great bonus! We received an automatic refund for a piece of veg we ordered that wasn't available which is great service. The text and driver tracking information received was very helpful and accurate. Deliveryman very friendly. Food delivered is lovely and fresh, no issues at all. And the yoghurt we ordered wasn't available so we got the bigger size for no extra charge!! Couldn't be happier.
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ROSPSouth East Queensland, QLD
- 2 reviews
Great quality fruit and veg from the people bringing back proper glass milk bottles ( love!).
Except for a few delivery glitches which the call centre staff sort out brilliantly- this is the way to get your recommended daily fruit and veg.
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How did I not know about Harris Farm until now??
Great value, flexible delivery options (hello delivery same day, last minute free of charge!!) with exceptional quality produce, so much better than Coles or Woolies. Amazing service - when product out of stock it has always been replaced with the better quality and more expensive product (organic mostly). My new grocer for sure...
I normally spend $180 per week at Coles, this week I spent $115 and got more than I would normally at the big chains.
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So much nicer than the big supermarkets
Loved my delivery - I ordered coles recently and it was all over the place and shoved in a bunch of dodgy plastic bags. My HF delivery turned up exactly when it was supposed to, in a big box and the best selection of fresh fruit and veg. I will be ordering as much as I can from Harris Farm as I really value the quality of the service.
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DebSydney
- 2 reviews
- 1 like
An excellent service
Although I love going into the stores, I need a bit of online delivery help right now. Each step was easy but the best bits - having real time tracking in a 3 hour delivery window (makes planning life with small children possible) and having the delivery guy take the boxes away. Good food, good price too
Worst thing was writing the review - the site wouldn't accept my details and I had to write it several times)!
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Elderly lady - amazing service.
Top quality fruit and vegetables - and able to get special extras such as banana cake, marmalade and honey - very pleased!
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christinegsydney
- 2 reviews
- 3 likes
Impressive
Shopped on-line today for food for the first time ever - and chose Harris Farms. We couldn't be more impressed. Thank you Harris Farms. The quality of the fruit, veges and extras were fantastic and your service excellent. Will definitely order again.
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Easy, on time and friendly
You can't fault this service. The updates, the timing, the perfect picking and quality of produce. My driver tonight was just delightful. You sense they really love what they do and it is so nice to see a smiling face delivering.
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This firm is not a good citizen
Appallingly this firm, while selling substandard fruit and veg now wants to sell liquor at it's new store (once its got rid of Norton Street groceries at Westfield - a high quality store which provides excellent fruit and veg).
What is the matter with these substandard firms who only think of the bottom line, not the health of the customers. Alcohol and snowpeas in one shop...please.
2 comments
Angus H.Harris Farm Markets
Hi Pat,
Thank you for your feedback. ... Read more
We can understand your concerns as the store undergoes a change of ownership but would like to reassure you that we have every intention of maintaining a high level of quality and service across the store. At our 'Cellar Door', we will be showcasing a selection of quality of wine, beer and cider that is predominantly boutique to highlight our local Australian producers. Often, these small producers do not have the volume to support the large retailers and we wanted to give them a platform to have their products in Sydney. We are proud to be carrying on the heritage of Norton Street Grocer and the great food in which they have provided to their customers over the years. Regards, RachenaRachena, We will just have to wait and see what standard of fruit and veg you deliver on a consistent basis, but obviously I will be shopping elsewhere for fresh fruit and veg in the meantime till your store can be assessed.
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Very happy customet
We've been living the quality of produce, easy ordering, great customer service and short delivery Windows and today it got even better when we used the tracking function to see when our order would arrive- fantastic!
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Angus H.Harris Farm Markets
Hi Sue, wow this is such a compliment. We're so pleased that you've thoroughly enjoyed our online delivery. I'll be sharing your feedback with our Online Team to keep up the great work. We look forward to your next shop with us.