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Corona virus
29/3/2020 - hard times for everyone. I was in the shop at 7.10am. Every one was wearing gloves and masks. The person feeling up the empty shelves in the front left was wearing a mask, but not gloves . When I asked one of the shop assistants (was holding a book, wearing mask and gloves and giving instructions), why this particular person does not wear glove her answer was : no need when handling vegetables! Real? Otherwise, no complaints. Good products, good service!
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Great quality, range and service
Love the organic produce.
Great grocery range
Excellent service
Car service available
Long queues but move fast.
Amazing deli - fresh and great range
1 comment
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Some problems every week
The timing of the order was great. Unfortunately there were 3 issues - one item missing, one item not complete (not enough) and one item replaced with another similar but something I am allergic to so no good. I had to make 2 phone calls.
1 comment
Angus H.Harris Farm Markets
Hi Tess, we're really sorry to hear about the issues in your order. We'll be looking into this with the team to ensure that it does not happen again. You're always welcome to contact us at online@harr... Read more
isfarm.com.au or 9394 3111 (ext 1) if there are any issues, and we will endeavour to fix them up straight away. Thanks!Similar opinion? Write a review on ieatwords.com.au!
Find out how Harris Farm Markets Bondi Junction compares to other Supermarkets
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- Bondi Junction
- Verified customer
Good food lousy delivery
Good food and prices but the delivery included cold goods mixed up with dry goods in a wet cardboard box. This is the second time in two deliveries, this time I had a packet of dry spaghetti soaked in the box next to the ice bag .. the pasta is unusable unless I cooked it immediately. I also had the very polite driver not understand when he called me and I said come up to the first floor .. he rang the neighbours on the ground floor and knocked on their door - this is not America .. the first floor is above the ground floor. Please explain the difference to drivers perhaps to avoid confusion and delays.. thank you.
1 comment
Angus H.Harris Farm Markets
Hi David, thanks for your review.
We're sorry to hear about the unsatisfactory way your delivery was packed and the poor driver behaviour you experienced. That's really not what we strive for at Har... Read more
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- Bondi Junction
- Verified customer
Great products - great company
Shop at Harris Farm in Randwick and occasionally in Bondi Junction. The range and quality of products are outstanding. The "Imperfect picks" and "specials" often offer great value.
They've also been very proactive in abandoning plastic bags and minimizing packaging.
The Bondi Junction shop is over the top in terms of crazy things you can do, fun to visit!
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AlexSydney, NSW
- 2 reviews
Great home delivery!
Such great produce and excellent choices from Harris Farm. I don't shop at the big supermarkets and I am so pleased there is another option.
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Disappointing restocks
I am basically a fan of Harris Farm markets, but I get disappointed in how often items on the site are not available or when they disappear from the website permanently. I've tried to order smoked mackerel on 3-4 occasions recently and I've had it cancelled every time. Also things like crumpets are often unavailable, also free range chicken this week. I often do not receive a phone call about replacements either, which can be quite difficult.
That said, the staff are excellent in customer service and the fruit and veg is fresh and top quality.
1 comment
Angus H.Harris Farm Markets
Hi Gail, if you could send us your order number then our team can investigate what went wrong and find the best solution. Cheers Anita.
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Need an app for ordering online!
Website is clunky and not user friendly for such a big chain surely they can develop app for online ordering. Service and food is great
1 comment
Angus H.Harris Farm Markets
Hi Bromers80, thanks for your review and suggestion. Please let us know if you have any specific suggestions for improvements to our website. That way I can pass on your feedback to our Web Development team for investigation. Cheers
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Appalling service
Delivery ordered between 5:30 pm and 7:30 pm. 8:30 pm and still waiting... This happens all the time.
Only use them if you have heaps of time to waste.
1 comment
Angus H.Harris Farm Markets
Hi Jola, we're really concerned to hear about your late order. Can you please send us an email to [email protected] with your order number? That way we can investigate and sort this out for you. Cheers
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TracyAlexandria
Best quality food, Easy online ordering and great service
My experience with Harris Farm online has been second to none to date. Always looking forward to the next order.
1 comment
Angus H.Harris Farm Markets
Thanks so much for your review Tracey. We're glad to hear this!
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Be careful about substitutions
I ordered 4 meat patties for a bbq on the day of delivery - and they were substituted for a more expensive brand - and only two meat patties in the pack. Because they substituted what I'd ordered for something only half the equivalent - I was short for my bbq. This is the second time I've had things substituted for a product that doesn't equate to what I'd ordered.
3 comments
Angus H.Harris Farm Markets
Hi LP2, we're concerned to hear about this. If substitutions are made in your order, you should always be provided the same quantity at no extra cost, so we'd really like to look into this? Can you pl... Read more
ease provide us with your order number, so we can investigate and organise a refund for you? CheersHello - order number as follows.
PP#325287
Thanks
Angus H.Harris Farm Markets
Thanks for getting back to us. I've refunded the burger patties for you now, and we're following up with the packers in store to ensure this doesn't happen again. Please feel free to contact us via on... Read more
[email protected] or 9394 3111 (ext 1) if there's anything else we can do to assist. CheersSimilar opinion? Write a review on ieatwords.com.au!
Improving with every order.
I normally enjoy choosing my own fruit and veg, but Harris Farm online has changed that for me. The first few orders were troublesome - wrong picks, substitutions where I asked for none, orders arriving up to 1 hour late or sometimes an hour early (a problem if you may not be at home).
But the last couple of orders have been a complete turn around. I can't fault anything. Orders were on time. Quality of goods were excellent. If a product was unavailable they call me to check if they can substitute. I'm very happy with the current service and I hope it continues.
1 comment
Angus H.Harris Farm Markets
Thanks for your review, Judy. Our online team will be very happy to hear of your feedback.
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blueoctober25Greater Melbourne (Inner), VIC
- 5 reviews
Incompetent staff
Asked Harris Farms on Facebook if they can order a specific produce for me for store pick up and they said they can. Went to the store two days after and was told no order / delivery was made for me despite showing them the message I got from their incompetent social media staff (who offered to order for me btw). Unapologetic this lot and totally wasted my time and effort.
2 comments
Angus H.Harris Farm Markets
Hi blueoctober25, we're really sorry to hear that your order was not organised adequately. Can you please send us an email to [email protected] so we can investigate with the team? In future, it... Read more
's best to liaise directly with the store as they order in stock and can ensure it is held aside for you. Please ensure that you also give us more than 12 hours notice in future as well. CheersAs I have stated above, your social media rep offered to order for me after I asked about a specific product and you had 2 days to fulfill the order. It actually dragged on for more than a week but I ... Read more
let it go as I thought delays happen every now and then. I also double checked with your rep to see if they ordered the correct item for me and they said yes but when I went to your store no one knew about the order. No need to send an email as I'm already put off by your service.Similar opinion? Write a review on ieatwords.com.au!
A huge fan of harris farm and the delivery service.a
I really love the quality and delivery of Harris farm produce. However, it does bother me that I feel I need to do a stocktake of the orders as every order something is forgotten. I haven’t made any formal complaints but will be if this continues moving forward. It hasn’t put me off using Harris farm, but does my general advocate focus.
1 comment
Angus H.Harris Farm Markets
Hi Bon, we're sorry to hear about missing items in your order. Please email us at [email protected] so we can organise a refund or redelivery as soon as this happens.
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Was happy not so happy with the quality I'm receiving now
The first few orders of fruit and veg were great but lately the fruit and veg that has been picked for me has not been lasting that long for example the strawberries I got last time were mouldy.
I m putting faith into your company to choose the best quality produce for me and my family, if I'm not getting the quality I don't see the worth in the deliverance.
Look forward to hearing back from you
1 comment
Angus H.Harris Farm Markets
Hi Kerrie, we're really concerned to hear about the poor quality produce in your order. Can you please shoot us an email to [email protected] with some details, so we can follow this up with staff and organise a refund for you. Cheers
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Jill McKayPerth, WA
- 3 reviews
- Bondi Junction
- Verified customer
Really impressed
I made my order in the morning and it was delivers just a few hours later. Everything I ordered and all fresh and delicious. Ordering online was easy to do, very clear website.
1 comment
Angus H.Harris Farm Markets
Thanks Jill! We're glad you enjoyed ordering with us :)
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Excellent quality and great delivery
Excellent service and great delivery with all my items in place and excellent quality.
I don't think i will go back to store ;)
1 comment
Angus H.Harris Farm Markets
Thank you!! :)
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Karensydney
- 4 reviews
Fabulous service!
It was on time, it was fresh in wonderful paper bags. I just love this service and will be using it again and again.
1 comment
Angus H.Harris Farm Markets
Thanks Karen for you kind words!!
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iliassydney
harris farm bindi confused
Ordered online and selected collect in store bondi junction. Went to the one that i know in westfield, asked, they manager on the floor actually knew nothing about where to collect online...he asked some one who said that online collection was at eastgate ... had loads of stuff ordered so back to car, off to that hideous shopping centre to collect my stuff but the fish etc was great. so it just needs to be more specific online, and ps - some of the stuff in westfield e.g. organic coffee beans 1 kg were cheaper in westfield harris farm than in the eastgate harris farm even with the 20% discount code applied to my order.. so don't think that the price you are buying online is the same as inshore... find that a bit deceptive
1 comment
Angus H.Harris Farm Markets
Hi Ilias, Our Click and Collect orders are to be picked up from our Eastgate Bondi Junction store. I've immediately shared your experience with our E-Commerce team who will look into making this clear... Read more
over on our website. Thanks so much for bringing this to our attention.Similar opinion? Write a review on ieatwords.com.au!
Great food but...
Very happy with our order but frustrated that you cannot buy chicken breast online. Such a staple item so will have to make a trip to buy it.
4 comments
Angus H.Harris Farm Markets
Hi Han,
Thanks for your review - we're glad to hear you like ordering with us. ... Read more
We do sell Chicken Breast on our website. You can find all of our Chicken Breast products here https://www.harrisfarm.com.au/search?q=Chicken+Breast Cheers!That's strange. My search two days ago only showed up the stir fry strips. Thanks
Angus H.Harris Farm Markets
No worries at all. You can always give us a bell at 9394 3111 (ext 1) or [email protected] if you need a hand with anything :)
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Angus H.Harris Farm Markets
Thanks!! :)