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Hawkesbury Heating
Eureka!
I would have no hesitation in recommending Hawkesbury Heating and their select installation team. After a minor hiccup the job was taken under George’s wing and guided through to completion. Many thanks to David for helping us choose the Eureka wood burning stove, to George for his good business management and especially to Matt Lowe and Mitch for their expert installation skills above and beyond the call of duty. Matt and Mitch were thorough with an attention to detail, widely experienced in installing wood burning stoves but also with an e...Read more
veryday thoughtfulness in tidying up thoroughly after the install. Matt was also kind enough to reinstall an unrelated roofing tile dislodged by a wayward possum the night before the install. All good, much appreciated.
1 comment
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Looking for perfectionSydney, NSW
- 46 reviews
- 1 like
- Verified customer
Customer service non existent and everyone needs to know.
Purchased a fire place and had it installed. Fireplace is smoking and is effecting our health. Eureka arranged repair and parts from Hawkesbury Heating but heard nothing and it's been 5 weeks. Keen to sell but definitely no after service. Go elsewhere. I posted review and Hawkesbury Heating came and did the repairs as Eureka requested. Hawkesbury Heating were annoyed that I wrote this review and asked me to take it down since they did the work. So I did. Fireplace is still smoking and Eureka sent an engineer to investigate, they thought that we...Read more
need a longer flue and had arranged with Hawkesbury Heating to do the work. It's been 4 months and NOTHING. DON'T BUY anything from Hawkesbury Heating. I will also not be bullied to take my review down this time. Customer service non existent and everyone needs to know.4 comments
Hawkesbury H.Hawkesbury Heating
Dear Looking for Perfection,
We would like to advise everyone reading this that you have already received a BRAND NEW REPLACEMENT Eureka Ruby wood fireplace which we installed late last year as per ma... Read more
nufacturers recommendations, so I don't feel that your comments are particularly fair - if our service was non existent you wouldn't have that brand new fireplace sitting in your lounge room.
Eureka have made several calls to you. You have done nothing to assist with our issues with the fireplace. Eureka have done all the ground work even arranging a replacement unit, trying to work out w... Read more
hy our house is filling up with smoke (which they have witnessed and I have photos as proof). To add, when you are so compassionate? My disabled son has been breathing smoke in who has asthma as well. If you had any customer service skills, you would have been sympathetic to our situation after paying $5000 for a fireplace that smokes our house out. All Hawkesbury Heating have done was pocket from Eureka for all our repairs.Hawkesbury H.Hawkesbury Heating
We have sent you an email and look forward to resolving this with you directly. Thank you.
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Bull S.Sydney, NSW
100/100
Question is where do I start? First of all excellent customer service at the shop they were very helpful. Most of all the installer Matt Lowe and his fantastic team were very professional kind and really helpful is every aspect, answered every question and we’re near and tidy with the install.
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Nic C.Sydney, NSW
Nectre MK2
Just had our Nectre installed today by Matt Lowe, awesome service and very friendly. George was very accommodating and helpful even after we changed our mind 3 times. Would highly recommend Matt for any install.
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Best Service ever! Accommodating and helpful staff!
Thank you so much for our Weber Genesis bbq! We just love it and you made the shopping experience so easy not to mention best price and delivery within days, top service!!
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We would leave more than 5 stars if we could!
From the very begining the service and advice we recieved from Hawkesbury Heating was absolutely wonderful. Thank you David Tooma! The installation by Steve Stuut was excellent. Steve is a perfectionist and the fireplace is better than we could have imagined. The whole process has been an absolute pleasure, and I couldn't recommend Hawkesbury Heating and Stuuts highly enough. Thanks, Judy B
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HelloSydney Surrounds, NSW
- 6 reviews
- 7 likes
I am thrilled
I bought a wood heater on Sunday. It was installed on Tuesday..... which I think was a lucky break. But there you are...it happened! Quite honestly, I am blown away by the range of heaters, the service, the personalised customer care. Nothing was too much trouble....their recommended installer was brilliant. They even helped me locate a good deal on firewood.
It's a no-brainer... they are wonderful and you will not be disappointed. I would recommend them to my mother. Only the best for her.
I keep going and looking at the fireplace.... I am so happy.
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kelvincAU
- 3 reviews
- 2 likes
Perfect Service
I was looking around at designing an outdoor kitchen for a newly renovated deck. After searching around ans seeing numerous options starting around 12K spoke to David at Hawkesbury Heating. Supplied want I wanted for about six. The advice was fantastic, service great. They delivered before their estimated date. One item was on backorder they delivered it without cost.If you are looking for heating and barbecue appliances do not go any further.
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Questions & Answers
Has anyone required after sales service or repairs from Hawkesbury Heating?
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Hawkesbury H.Hawkesbury Heating
Thanks Christo! We're sure your new fireplace will keep you warm this Winter. Thanks for choosing a family owned business :)