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Reviews

2.5

4 reviews
5
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3
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Mimi

MimiSydney, NSW

  • 2 reviews

Overpriced garbage!

published

We purchased our 6 burner glass cooktop for our new build. From the get go there were issues with the ignition. 1 week after moving into our home and using the cooktop a hairline crack appeared from 1 burner to another! Technician came out and had a look and said that it's definitely a fault in the glass as there were also bubbles appearing around each burner. Fast forward 3 months and not hearing a word from highland we decided to enquire about our claim and suprise suprise they are accusing us of dropping something to crack it! Absolutely disgusting customer service never will i be intrigued to purchase something based purely on the fact that it's australian made!

Purchased in November 2021 for A$2,500.00.

Grace

Gracesydney

  • Verified purchase

Terrible Service

published
Date PurchasedJan 2017
Lee

LeeSydney, NSW

  • 9 reviews

Give this product a miss!

published

I bought this cooktop or something similar. Mine comes with three burners, which includes the wok burner. I like this cooktop but the worst thing about it is the cleaning process. Trying to keep it clean is a nightmare. If you spill soup / gravy, or if it boils over, you have to undo the screws before you can clean the cooktop thoroughly. Another challenge is trying to keep the gas hob clean. The recommendation is to use soapy water but when there is baked on grease, it is next to impossible to clean merely with soapy water. If you use Creme cleaner like ‘Jif’, it will remove the coating. Aaaaarrrggghhh!

Date PurchasedAug 2016
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Feedback please

published

Looking to buy this cooktop. It seems to be the deal with 22 Mj wok burner, Aust made and good quality. However I can't find any reviews and wondered if this is some sort of omen.

Date PurchasedJul 2017

Questions & Answers

Jan P

Jan Pasked

When we built our new home, I went to E&S Trading Geelong showroom and with help from their consultant I purchased what I thought at the time was fantastic. We purchased Double ovens, 5 burner gas top, and the exhaust system. To my total disappointment having spend a lot of money have found the equipment total rubbish not worth a $. the bottom oven doesn't close tight, and the glass on the cook top leaves water stains. The cook top individual gas burners click all the time. Today I am letting your Company know that I'm not happy and will be going to facebook / instagram to let everyone looking for new cookware to not buy as looks are deceiving. No one cares after sale only money for purchase. Jan P.

No answers
Dong

Dongasked

Hi Mark, how is going with the highland cooktop? Do you think it is worthwhile?

3 answers
Grace
Grace

No, I don't think Highland is worth to buy, their service is terrible and their service manager manager peter is terrible. I have bought their gas top for just 6 months, the light is not working very well, and they reject to fix it .

Yves F
Yves F

Highland has powerful gas burners but their after service is a low point with only 1 serviceman for the whole of Melbourne. Other plumbers will not fix it.

Gdady
Gdady

As a six burner highland owner with multiple (and I do mean multiple) service calls and still having issues I cannot in all honesty recommend them. Dealing with their service dept has been an unhappy experience.

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