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MimiSydney, NSW
- 2 reviews
Overpriced garbage!
We purchased our 6 burner glass cooktop for our new build. From the get go there were issues with the ignition. 1 week after moving into our home and using the cooktop a hairline crack appeared from 1 burner to another! Technician came out and had a look and said that it's definitely a fault in the glass as there were also bubbles appearing around each burner. Fast forward 3 months and not hearing a word from highland we decided to enquire about our claim and suprise suprise they are accusing us of dropping something to crack it! Absolutely disgusting customer service never will i be intrigued to purchase something based purely on the fact that it's australian made!
Purchased in November 2021 for A$2,500.00.
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Gracesydney
- Verified purchase
Terrible Service
I have bought Highland Gas Cooktop on this Jan 2017. Then I found it is very difficult to light it up, probably need 10 times to do that, and gas leaking seriously, very unsafe and dangerous. So I called their service department to ask fix it, and they told me as I didn't install it properly, so they are not going to fix it, until we the took the burner out of bench top and we need bear all risks, such as broken my bench top, gas top. We agreed it, then he said his service guy refuse to do that, we need take the cook top by ourselves.
We have...Read more
a big argument, and Highland Service manager [name removed] said it is the rule. So my husband who is not professional handy man or service man, it took him five minutes to take off the gas top. How can you understand such a big company like PR kitchen, is not dare to bear 5 min job cost, and any risk, I have to say their service and service manner is terrible. A good brand as highland, it is not right, and their service is not match their brand and high price. They are PR kitchen & washroom system 83 Bangholme Road Dandenong Sth VIC 3175. Why I share my story, I just let more people aware Highland service is poor and product is poor. Can't be trusted!
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LeeSydney, NSW
- 9 reviews
Give this product a miss!
I bought this cooktop or something similar. Mine comes with three burners, which includes the wok burner. I like this cooktop but the worst thing about it is the cleaning process. Trying to keep it clean is a nightmare. If you spill soup / gravy, or if it boils over, you have to undo the screws before you can clean the cooktop thoroughly. Another challenge is trying to keep the gas hob clean. The recommendation is to use soapy water but when there is baked on grease, it is next to impossible to clean merely with soapy water. If you use Creme cleaner like ‘Jif’, it will remove the coating. Aaaaarrrggghhh!
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Find out how Highland FIG905B1 compares to other Gas Cooktops
Know better, choose better.
Feedback please
Looking to buy this cooktop. It seems to be the deal with 22 Mj wok burner, Aust made and good quality. However I can't find any reviews and wondered if this is some sort of omen.
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Questions & Answers
Jan Pasked
When we built our new home, I went to E&S Trading Geelong showroom and with help from their consultant I purchased what I thought at the time was fantastic. We purchased Double ovens, 5 burner gas top, and the exhaust system. To my total disappointment having spend a lot of money have found the equipment total rubbish not worth a $. the bottom oven doesn't close tight, and the glass on the cook top leaves water stains. The cook top individual gas burners click all the time. Today I am letting your Company know that I'm not happy and will be going to facebook / instagram to let everyone looking for new cookware to not buy as looks are deceiving. No one cares after sale only money for purchase. Jan P.
No answers
Dongasked
Hi Mark, how is going with the highland cooktop? Do you think it is worthwhile?
3 answers
No, I don't think Highland is worth to buy, their service is terrible and their service manager manager peter is terrible. I have bought their gas top for just 6 months, the light is not working very well, and they reject to fix it .
Highland has powerful gas burners but their after service is a low point with only 1 serviceman for the whole of Melbourne. Other plumbers will not fix it.
As a six burner highland owner with multiple (and I do mean multiple) service calls and still having issues I cannot in all honesty recommend them. Dealing with their service dept has been an unhappy experience.
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