I crashed my car the day after I bought it! While getting them to assist me on a Sunday (when the crash happened) took a fair bit of time because it was the after-hours team, the rest of the process was actually surprisingly smooth. Unfortunately they did decide to write off the car but once the assessment was made, they promptly transferred the amount owing to my account and were polite throughout the process. i was pleasantly surprised.

Made a claim now I am treated as criminal they send investigates to my house for a problem that has nothing to do with my claim.
Still going I am going to ring consumer affairs regarding this. Do not insure with this company.

I am using car road side assistance with hollard paying them since one year my car have problem with battery and they can help only one day by using jump start, another day I have to spend for tow it to mechanic, not coming back on second day. Not Good At All will not continue with it.

My brand new car was crashed into 6 months ago. I was pressured into having it fixed even though I was demanding a write-off. The car was valued at $24,000 wholesale without damage.. the current repair bill is OVER $24,000. And I've spent thousands on hire cars, days off work etc.

By far the WORST customer service I have ever experienced. Hollard owns a number of Australian insurance companies such as Insuret, Medibank, real insurance Etc. I would never EVER recommend any of these given that Hollard owns them.