Agree with all the 1 star reviews.... even worse, when I tried to cancel the policy, they still helped themselves to my direct credit at the bank. A scam like no other I have had the misfprtune to deal with. And this is through the RSPCA.

My parents signed up with An insurance company underwritten by Hollards.

We recently had our home burgled, I had all my tools LOCKED inside the property at the Time of the robbery. However after being lied to consistently by the insurance company saying they hadn’t received information from the assessors I decided to call the assessor's directly where they confirmed they had already had spoken to hollards and it was all sorted on their end. Caught out lying again. They also refuse to cover the tools stolen as the receipts are in my name (the insurance policy holders son) laughable stay away

Start getting debits to my credit card from this company. Phone them and they ( after waiting on the phone for 30 minutes and been transferred to few persons) told me that they can not find any policy under my name. Not clear how they got my credit car details and why I was charge. They also advertising under real insurance so be careful

Have tried to ring this company fifteen times and only get the engaged tone-- will be putting a stop payment on funds---touch at own risk--Lord help you if you had to make a claim

Cannot get hold of this company. Very frustrating have called many many times over last few days
Phone is always engaged no matter what time they call.
Happy to take my money

Lodged a Landlords insurance claim 1/03/2019. Still waiting for payment 2 months later even after a complaint has been lodged with AFCA and they have been told to pay up!

Eleven and a half months ago my house was struck by lightening. I am still trying to settle the claim. Every phone call took at least a half hour to an hour to get through to someone... I actually had to increase my phone call allowance to cope. Every person I consulted was different, rarely were my concerns and needs met in the phone conversations, and unacceptable hours of time were wasted. The frig and solar inverter were replaced within "a reasonable time" but the reconnection of the gas and water costs is still being disputed. Even with intervention from a lawyer nothing has been resolved. Hollard has refused to answer. If you are thinking of using this company... DON'T.

based in south Africa,
sent 3 text messages to me when im not with them,
trying to confirm orders and claims, telling me ive been in a crash.
complete scam and i dont know how they got ahold of my number.

Got car insurance through Australian Seniors Insurance Agency. Had an at fault claim almost three years ago, First renewal, premium up 44.7%. Next renewal, another 19.25%!! Thought the hike was one off and subsequent ones in line with industry average. Apparently not so.
We accepted first hike without complain although it was quite astronomical. Can't accept second since similar increases will probably ensue for future renewals. Will walk.

We have a Motor Vehicle Insurance Policy through Australian Seniors Ins Agency. Underwritten by Hollard. We put in a claim for a motor vehicle accident and its taken five months to process, and then despite producing evidence to prove that we were being scamed by the other driver, our claim was rejected, The claims department is truly unprofessional. Staff don't follow up on what they promise.We wasted many, many hours on the phone......as well as writing letters to them. Hopeless, hopeless! Hopeless! Don't waste your TIME or MONEY with the Australian Seniors Ins Agency - underwritten by Hollard. Do yourself a favour and stay right away from them !!!

I Lodged a claim after they said my car was covered, they then wrote my car off, and then said they would not pay using wording in there policy to get out of it. They are crooks.

Stay clear from all of Hollard Insurance products (and there are plenty masquerading as other companies' products) 48 pages of conditions for cat insurance shows you that this company never wants to pay out on any of its product as they are quick to point to a one line clause in page 37 of their T&Cs. Like most insurances these days they are set up not to pay out! The Competition panel should be looking into the practically monopoly this organisation has on the specialist insurance market.

You will literally be waiting 6 months for your claim to be assessed or concluded. Don't even think you can give them a call......no chance.

Am am insured through Seniors insurance. They use Hollard.
I had a fire in my bathroom in February. Demolishers were sent who did a great deal more damage to my house.It's now October and so far only the preliminary plumbing has been done. ie. no walls, no floor, etc.
Meanwhile every room of my house has been impacted and looks like a workzone and not a home. cluttered with bathroom furniture and the black plastic they stuck to the floor has ruined the surface.
Disaster!!!
No stars!!!

Crashed my vehicle 6 weeks ago... Hollard has had all my relevant documentation since 3 days after crash.. here I am still without settlement amount, being told it will be in my account Mon... Then told Thurs... Then Mon again. What a joke! Do not recommend!