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Holman 1120H (20m) Questions & Answers (page 3 of 6)
102 questions from our users
Bill Gannasked
Hello, I have a leak on the hose to reel part of my Holman 20 retractable.
I bought from Bunnings but not sure if it's under warranty as I didn't keep the receipt.
The batch no. is 1635.
Firstly, would that batch be under warranty, and can I buy the part required?
1 answer
Holman I.Holman
Hello Bill, Unfortunately, this is indeed outside the warranty period. We do have spare parts available, and you are welcome to call us on 1300 716 188 for assistance. Thank you, your Holman Team!
Paulineasked
The 20 metre retractable hose is not retracting, batch 1442. Any suggestions?
1 answer
Holman I.Holman
Hello Pauline, We are sorry to hear you are having problems with your retractable unit.
While some parts in the units can be repaired, or replaced, other parts, such as the ratchet and internal spring, are not.
We do offer replacement on units that fail within the warranty period.
Unfortunately, you unit is well outside the warranty period and we are unable to offer you a replacement unit.
Thank you, your Holman Team!
Robbyasked
We bought a Holman 20 when we downsized to bendigo.
Its been great but suddenly wont stop retracting....unusable.
It was purchased at bunnings,no longer have receipt, XW20,PP1641.
Would we be able to get a replacement?
Robyn
1 answer
Holman I.Holman
Hello Robyn, this unit may not be under warranty. You are welcome to call us on 1300 716 188 for assistance. Thank you, your Holman Team!
Paul Rasked
Eversince I had my retractable 20m hose reel I have been fixing g splits in the input hose continually. It now has a new good quality hose for most of it but the hose entering into the unit is now split and leaking. I notice the attachment of the injury out hose requires a romped fitting. Do you supply these and have you a better quality hose that will last the distance of the day unit?
1 answer
Holman I.Holman
Hello Paul, it may depend on the age of your unit as to whether we do have this part available, please call us on 1300 716 188 for assistance.
Rhonda Sasked
Hello, I am having trouble with my retractable hose. It won't stay extended. I am unable to find the receipt but was purchased within the 2 year warranty. It is batch 1654. Your help would be appreciated. Please help?
1 answer
Holman I.Holman
Yes your unit is still within the warranty period. please return it to Bunnings and it will be exchanged for you. Thank you, your Holman Team!
Daveasked
I have a 20m unit batch number 1544. It has now stopped retracting. I don't have the receipt as It was a gift. Can you advise if it is under warranty?
2 answers
Holman I.Holman
Hello Dave,
While some parts in the units can be repaired, or replaced, other parts, such as the ratchet and internal spring, are not.
We do offer replacement on units that fail within the warranty period.
Unfortunately, you unit is well outside the warranty period and we are unable to offer you a replacement unit. Thank you, your Holman Team!
Thank you Holman. I will be buying a different brand as I seem to have nothing but trouble with yours. Second one that has gone bung on me.
Carol Masked
Hi, my Husband bought a Holman 20 several years ago. And, we have never had a problem until a couple of days ago, we seemed to have lost some water pressure, checked out the tap and it was fine, when we looked at the hose without the sprinkle, instead of the water coming out round ( like the shape of the hose), it is coming out flat, then today the Hose Reel started a loud whine. The hose pulls out, locks and retracks perfectly. Can someone please let us know what we need to do to fix our Holman? Thanks Carol
1 answer
Holman I.Holman
Hello Carol, there is obviously a blockage of some description in the reel.
You will need to determine if it is in the hose, or the reel.
The hose can be removed, please see the instructions on our website to be sure this is done correctly or you will run the risk of damaging your unit. If it is the hose, replace it with another. If it is within the unit, it may not be able to be removed.
Thank you, your Holman Team!
Paulasked
How do you replace the tap to reel hose?
1 answer
Holman I.Holman
Hello Paul, We do have this available as a spare part. Yes, we do have this available as a spare part.
The cost is $15.00 including postage.
You are welcome to call us on 1300 716 188 and we will arrange postal and payment details with you.
The method of changing this is on our website for you to view. https://www.holmanindustries.com.au/retractable-hose-reels/
Thank you, your Holman Team!
Ross Gasked
I have the 20 model, fairly old. Can I replace the conveyor belt as it isn't tight any more?
1 answer
Holman I.Holman
Hello Ros, we may have this available as a spare part. Would you kindly call our customer Service Team on 1300 716 188 and they will better assist you with your query.
Glennasked
hello, I have an 1120 that I brought 12 months ago. in will no longer lock into position and always wants to retract can I fix this?
1 answer
Holman I.Holman
Hello Glenn, We are sorry to hear you are having problems with your retractable hose reel.
Your unit should not be performing this way.
We are happy for you to exchange it for another, if the unit is within the given 2-year warranty period.
Please send the batch number from your unit, located either under the lid, or on the back of your unit thru to us on [email protected]
This will help identify your unit and assist you further with your query. Thank you, your Holman team!
Charlesasked
Is an additional wall bracket also available?
1 answer
Holman I.Holman
Hello Charles, yes we do have this available as a spare part. You are welcome to call us on 1300 716 188 and we can arrange postal and payment details with you. Thank you, your Holman Service Team!
Gregasked
Can the reels be retensioned.i am replacing the hose after several years but it will only retract approx 50percent?
2 answers
Hi Greg, you will need to contact Holman :)
Holman I.Holman
Hello Greg, Thank you for contacting Holman Industries with your query.
I am sorry to hear you are having problems with your retractable unit.
While some parts in the units can be repaired, or replaced, other parts, such as the ratchet and internal spring, are not.
We do offer replacement on units that fail within the warranty period.
If you need anything further, please call us on 1300 716 188. Thank you, your Holman Service Team!
not happy janasked
1120h
HI
the feed in part of the system has failed cracked in a couple of places, how is this replaced please, have watched the video onthe hose replacement but did not seeanything about this part.
Actuay the same is happening with the hose cracking near te fitting and elswhere, reason i will replace the hose
help would be appreciated.
7 answers
All 4 of my Holman units failed to retract, and according to the Holman rep. these are sealed units for safety reasons and so cannot be repaired.
Best buy a better brand, I did.
Holman I.Holman
Hello Not Happy Jan, If this is in the tap-to-reel connection, this is a simple fix. We have this available as a spare part. Please call us on 1300 716 188 and we can assist you further. Thank you, your Holman Service Team!
well after 2 years of replaceig the infeed hose nothing left to attach new fittings to, and the main hose, breaks, and cracks why are such poor quality hoses fitted to these units, they are not cheap and for a few $$$$ more would last longer .if better quality hose was fitted
is it worth going on trying to repair ?? to fit a better quality hose ??? or just junk it next council clean up and purchase a better quality unit from another maker .
Surely Holman are aware of the poor quality hoses being used and not going the distance
another product made in China i suppose to make a larger profit
Mikeasked
Hi . I bought a Holman 20 a few years ago. It has never been used. When we were away my son tried to extend the hose & it jammed. I am unsure how to rewind the hose & it has just stayed on the shed floor for ages. Can you please assist me?
Regards, Mike
1 answer
Holman I.Holman
Hello Mike, we are not sure what is happening here, so please contact us on 1300 716 188 or [email protected] and our service department will assist further with your query. Thank you, your Holman Service Team!
Garyasked
Good Morning
Have one of these and have had it for approximately 18months. Unfortunately components are starting to fail. Locking mechanism has failed and has a loud clunking noise when the hose is retracting back into the unit. Also had the retracting mechanism fail today, with tension suddenly being very loose resulting in the hose not retracting fully back into the unit.
The batch number on the unit is 1639. Could you please confirm this unit is still under warranty and if so could you please send me authorization to return the unit to Bunnings. Receipt has been misplaced.
Regards
Gary
1 answer
Holman I.Holman
Hello Gary, please contact us on 1300 716 188 or [email protected] and we will assist you further. Thank you, your Holman Service Team!
Rossasked
Hi, Can I buy the wall bracket as a separate item, so that I can easily mount it in different locations?
1 answer
Holman I.Holman
Hello Ross, Yes the Wall Bracket is available to purchase as a spare part. Please contact our Customer Service on 1300716188 for details.
Paulfcdxasked
Hi, is batch 1639 still under warranty? Purchased from Bunnings and i think within the last 12-16 months. It no longer retracts...
2 answers
you'll have to contact Holmans
Holman I.Holman
Hello Paulfcdx, please call or contact our Customer Service Team and they will be able to assist you with your query. 1300 716 188 [email protected]
Michelleasked
I recently purchased 2 x 20m Holman retractable hoses from Bunnings in February this year. One is perfectly fine the other way already is not retracting properly already. Does anyone know how to fix this? this is a new hose!!
3 answers
Sorry but no, I tossed mine in the bin. You could take it back to Bunning's and get your money back. These seem to be lemons
Holman I.Holman
Hello Michelle,
Thank you for contacting Holman Industries with your query.
We are sorry to hear you are having problems with your retractable hose reel.
Your unit should not be performing this way.
We are happy for you to exchange it for another, if the unit is within the given 2-year warranty period.
Please send the batch number from your unit, located either under the lid, or on the back of your unit thru to [email protected]
This will help identify your unit and assist you further with your query.
Hi Michelle,
This product has an appalling record. Just check through the number of complaints on this site. I'm surprised that from the feedback from their returns desk that Bunnings continue to stock it.
If you have a Bunnings receipt take the reel back for a credit and if you need a second one pick the Hoselink product.
Joanasked
We have a 20 mtre holman retractable hose which sits up just inside the front gate.Yesterday I went to water my garden and discovered that some knobber has stolen both fittings from it by cutting the hose. My husband has replaced the pull out fitting but we need to replace the connection that connects to the tap and it has been cut off right next to the part where it goes into the reel.we can see no way of getting the reel to open. Does this mean that our reel is now useless?
1 answer
Holman I.Holman
Hello, I am sorry to hear you have had trouble. We do have the spare parts for our Hose Reels, please call 1300716188 and we can sort what parts it is that you need.
Rebecca Jasked
Hello, I purchased this at Bunnings about 6 months ago. The layering mechanism doesn't move from side to side. Should it? Is there something I can try to fix it?
Thanks!
2 answers
Holman I.Holman
Hello Rebecca, we are sorry to hear you are having problems with your retractable hose reel.
Your unit should not be performing this way.
We are happy for you to exchange it for another, if the unit is within the given 2-year warranty period.
While some parts in the units can be repaired, or replaced, other parts, such as the ratchet and internal spring, are not.
We do offer replacement on units that fail within the warranty period.
Please send the batch number from your unit, located either under the lid, or on the back of your unit thru to [email protected] or call 1300 716 188
This will help identify your unit and assist you further with your query.
Thank you, your Holman Service Team!
Hello. I found a number 17/33. Is this the unit number? Do I just take it back to Bunnings?
Thank you
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