Hoselink Questions & Answers (page 5 of 5)
90 questions from our users
hello, has anyone had any experience of the 18mm (red attachments) Accessory Swivel Connector?? Is it worth purchasing?
Hi there, thank you for your enquiry. The 18mm swivel connector is worth purchasing if you find the hose kinks or if you struggle to wind the hose up. The swivel connector will go between the hose and...
Read more gun and will allow you to water at any angle without affecting the hose. Kind Regards, The Hoselink Teamhi there, I have recently purchased 2 of the 7 function Metal spray Guns. All the functions work great except for the Flush function. On both spray guns the Flush function seems to spray water all over the place with no real water direction.... is this normal? Both guns do the same? What would you use the Flush setting for?
Hi there, thank you for your enquiry. The Flush Function is a bit different to what you may have seen on other brands. It produces an untidy, messy looking spray because its function is to clean all t...
Read morehe outlet holes in the gun. It can be used to dump a lot of water at low pressure without displacing any dirt or soil, in which case you would hold it only a couple of inches above the soil – you would never stand back and spray with this function (because as you have already found out, the spray pattern is unpredictable). Therefore every so often you should select the flush function and hold the gun out just to clean the spray holes. Kind Regards, The Hoselink Team
Why don't you sell the Auto tap timers anymore. I'm guessing because there were too many issues with them. I currently have three that just stopped working after 12 months.
Hi there, thank you for your question. All our timers (excluding the misting timer) have been discontinued from our range as our production team are looking at bringing out a whole new range. We have ...
Read morenot removed these due to any re-occurring problems. Sorry to hear you are experiencing issues with your unit, if you could contact our customer service team, we would be happy to look into the options for you. Kind Regards, The Hoselink Team
Hi,
I purchased a Hoselink reel and spray gun a few months ago and the spray gun is leaking from the handle plunger.
Is the spray gun under warranty?
Hi Mike, thank you for your question. We are sorry to hear you are experiencing issues with your spray gun leaking. We have a 12month warranty on all our spray guns. Therefore if you could email throu...
Read moregh a photo or short video of the issue to our customer service team, we would really appreciate it. The email is: [email protected] and we look forward to hearing from you soon. Kind Regards, The Hoselink Team
Hi there my auto hose real does not work at all its only 2 months old it sounds like the spring has broken what can be done as the hose will not retract so I have gone back to the old hose
thanks Steve
Hi Steve I don't work for hose link I don't have a real just the hose. Give hose link an email and tell them what has happened. It is up to them if they do the right thing I can't see why they wouldn't.
Hi Steve, thank you for your question. We are sorry to hear you are experiencing these issues. Best option would be to either give our office a call or send through an email, that way we can ask you a...
Read more few questions and work out what the problem is. We look forward to hearing from you soon. Kind Regards, The Hoselink Team
Hi Steve, I cannot help as I bought the reel for my son and he has not told me of any problems, I will let you know if I hear anything. It is unusual as I have bought a few items for my sons and us and found them all to be reliable. Pam
Why should the two fittings connecting the retractable hose and the spray handheld fitting be leaking? I have only had the hose less than a year!
Hi,
There are two things that can cause a leak 1. The orings have compressed and need replacing. 2. The plastic coupling fittings distort, caused by the heat on hot days, they then fail to seal becau...
Hi Zita, thank you for taking the time to leave us a question. We are sorry to hear you are experiencing issues with your fittings leaking.
The leak could be one of two things: 1) You are missing an...
Hi Rob, thank you for helping out with your response. Just to confirm, our fittings do not distort due to the heat. If they did, we wouldn't be able to sell them here in Australia as the heat can be e...
Read morextreme. We did have a bad batch of fittings a few years ago which we opening admitted to and contacted all our customers who purchased during this time and replaced them. Since this we have had no further issues of this kind. If you would like to contact our customer service team, we will be able to provide you with further support. Kind Regards, The Hoselink Team.
I purchased a hoselink reel & accessories last Christmas now the spray gun bursts off at handle when tap is turned on. help?
Anita email address [email protected]
Sounds like there's a problem, mine occasionally gets left on for days without realising that the tap is on. Is the spray gun connection properly locked into the hose connection? Is the thread strip...
Read moreped were the gun screws onto the connection? Is the swivel connection broken? If so you can remove it and just connect the gun straight onto the connection and lose the swivel functionality. More info here: https://www.hoselink.com.au/watering-solutions/hose-clamps-fittings Hope that helps.Hi Anita, sorry to hear you are experiencing issues with your Spray gun. And Scott, thank you for helping out. If it is just the Spray gun that is coming off then this will probably be a threading iss...
Read moreue with either the Swivel Connector or the Accessory Connector - depends how you have you system set up. However if the connectors are coming off the hose it could be that these need re-fitting as they can become loose over time. If it is the hose connector that has come away from the hose, you may have also lost the white split ring at the same time which is a vital piece to the system. Will email you with all the details to get this problem resolved. Kind Regards The Hoselink Team
Hi I purchased a 30m hose reel on 14/2/11 . The auto rewind is now not working properly as the last 1500 cm or 5 feet longer rewind . What should I do as it is out of warranty .
The 20m hose reel which I purchased the same day is working properly
Hello Frank,
This is an uncommon issue, but typically it may be resolved by pulling the hose out the entire length, turning off the tap, disconnecting the spray gun and then retracting the hose back...
Hi to everyone who purchased a retractable hose reel,
I dont work for hose link, I have spent my hard earned money on their products and find them all great.
...
I brought a hoselink Auto rewind hose reel 30m back in 2011 and now I'm having trouble with it rewinding back in . My email address is [email protected] any suggestion on how to get it back in?
Hi Debbie,I'm sorry I can't advise about hose reel operation as i have only bought hose fittings and pruning tools. I'm sure if you contact Hoselink by phone, they will advise you how to go about repairs.
Cheers Bob.
I purchased a hoselink garden hose and reel just less than a year ago and in general been extremely happy with it. However, I now have the situation where the hose appears to have wound onto the reel incorrectly and I now have a jam that prevents me fully extending or retracting the hose. There doesn't appear to be any easy way to access the hose on the reel to fix it, Any ideas?
Sounds complicated. The only sugestion I have is to contact Hoselink direct. I found them to be very helpful.
I have found that my excitement in retracting hose that I still need to look at it and ensure that it retracts properly To me it is like god treat it like that and no problems occur well done hoselink!
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