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Hoselink Questions & Answers (page 4 of 5)
88 questions from our users
How do I retention my hose link it is not going back into the unit?
Hello Tony!
We do have instructions to add retention to a reel, but we would like to make sure that is the issue first! Would you mind giving us a call on 1300 900 617 at your earliest convenience? ...
Read more We look forward to helping you sort this out! Kind regards, The Hoselink Team
Hi Tony, Call Hoselink they are quite helpful and will be able to assist you with this one, all the best.
How to replace a hose in tractable hose?
Hi, Marky!
Unfortunately, the hose cannot be replaced in our retractable hose reels. It may be repairsble, if it's small section of hose that needs replacing. Is there an issue with the hose you h...
Read moreave in yours now? If you would like further assistance, please call us on 1300 900 617, Monday-Friday 9am-5pm (AEST).
Hi, I have just received my Oscillating Sprinkler and in the instructions sheet it shows illustrations that appear to say that I can shut off half the spray holes to halve the width of the flow. This will be very helpful especially when watering narrow patches of grass or watering up against a fence. Can you please tell me how to do this? I have turned the three switches to closed but it doesn't shut off half of the holes as the illustrations suggest. I have been able to adjust the oscillation which is good but still haven't found how to halve the width of the spray area. Thanks.
Good Morning, thanks for taking the time to review the Oscillating Sprinkler. There are 3 buttons on each side which allows you to shut off 6 out of the 20 jets. Are you able to advise where it gives ...
Read morethe impression you can shut off half of the jets as I could not see this in the manual with the sprinkler? Kind Regards, The Hoselink Team
In the bottom right corner of the single page Quick Start Guide there is a heading 'Using the Oscillating Sprinkler' and 2 diagrams of 4 green squares each appearing to indicate how you can adjust the...
Read more sprinkler to fit any rectangular area. The first diagram indicates how to change the range while the second diagram shows 4 different widths. The 2 squares in the centre have half the rectangle in dark green and half in pale green with a white dash in the center which I think is meant to represent the sprinkler. The diagrams have opposite sides shaded in dark and light green. To me these diagrams are indicating that you can water either the left or right side of your rectangle with the sprinkler. I would attach a picture of my Quick Start Guide but I can't figure out how to attach a photo to this comment. Sorry Cheers Ali.
Water is spraying out the side of my multifunction hand gun why and can it be fixed?
Hi, thank you for your question! Sorry to hear you are experiencing issues with your spray gun - spraying out the handle does sound quite unusual. If you are able to send through an email to hello@hos...
Read moreelink.com.au with a photo or short video of the leak, that would be great. If you could also include the name and address the original purchase was made under we will be able to assist you further. Thank you, The Hoselink Team
Hi I purchased your 15m Misting kit and last summer it worked fine but now the mist comes out in a stream on some nozzles and drips on others - there is only one nozzle working properly, help please ? Thanks Jude
I don't have a misting kit. So, sorry I can't help.
Hi Jude - thanks for getting in touch, sorry to hear this is happened. It sounds like the misting heads may be blocked which is why the spray is no longer controlled. Therefore we would recommend plac...
Read moreing the heads in warm water and then using a sewing pin (as the holes are so fine) to remove anything caught inside. If you could try this, it should resolve the problem for you. Thanks, The Hoselink Team
I am loving the new fancy hose!! One problem I am having though is that I can’t connect my pressure washer!,!! Is it me?! Why why must something so awesome have this weird flaw? I looked on the website it says to remove the plug adapter to check something and some pictures of it connected. When I do this there is no way!!? Help help. Must pressure wash today! Old hose gone to gods
Hello
Thank-you for your email. ...
Read more To ensure a no leak no burst connection, the best way to connect your existing pressure washer to your hoselink hose is to: 1. Unscrew the fitting currently on your Pressure Washer to reveal a thread. 2. If the thread on your Pressure Washer has a 'male thread', you will require a Hoselink Tap Connector (http://www.hoselink.com.au/buy/tap-connector/2320). 3. If the thread on your Pressure Washer has a 'female thread', you will require a Hoselink Accessory Connector (http://www.hoselink.com.au/buy/accessory-connector/2470). We recommend you purchase the required fitting as an additional connector to leave on your Pressure Washer, to make connecting and disconnecting quick and easy. Should you have any further questions or queries, please do not hesitate to contact our very friendly and helpful Customer Service team Monday to Friday 9am-5pm (AEST), who are more than happy to help!
Hi Trudims,
I just received your question that I assume you sent to me because of my review of Hoselink on this site.
I was going to say that I posted about their amazing products and service, but I...
I have a set of the garden sheers, and have now repaired/replaced the pin three times. These are great sheers when working but the pins just keep falling out and they fail. The sheers have seen very little work and look like brand new, but without the pin they are useless.
Anybody have a fix for this problem?
Good Morning Peter, thanks for taking the time to leave your comments and sorry you have experienced these issues. We have actually recently brought out a stronger lock and nut which is much more effe...
Read morective. If you could contact our team on 1300 554 688 we can arrange to get one posted out to you. Look forward to hearing from you soon! Kind Regards, The Hoselink Team.
Can you please suggest how I can overcome the problem with my hose that has become sticky or gluey on the surface causing grime to attatch .Handling the hose results in dirty hands that cannot be cleaned with toilet soap.
I'm afraid the hose doesn't match the quality of the fittings.
To be honest John, I have no idea at all. Did you at any stage allow the extended hose to come in contact with any spillage, sticky or otherwise that could have been on the ground? That would explain ...
Read moreit, and if that's the case, extend your hose to it's full length and clean it with a rag soaked in Degreaser or WD 40 as it slowly retracts. Apart from that, send a copy of the question you sent me to Hoselink,and I'm sure they will steer you in the right direction. HTH, Regards, dante
At no stage would the hose have been exposed to any grease and it started picking up dead grass during a dry spell.I'll see what happens after I clean it with Degreaser.
Hi John, thanks for taking the time to leave your question. We can definitely get this sorted for you. Could you please contact our team on 1300 554 688 and one of our team will resolve the issues you...
Read more are having! Look forward to hearing from you soon! Kind Regards, The Hoselink Team.
Is buying online the only was to purchase Hoselink products? Can you tell me where they are sold in Perth WA.
Thank-you for your email and your interest in Hoselink.
Hoselink is an online company based in Sydney, ready to ship our products anywhere in Australia. ...
Read more You will not find our products in any retail outlets. However, you are welcome to order online (https://www.hoselink.com.au/) or over the telephone on 1300 900 617 Monday to Friday 9am-5pm (AEST), and we will be happy to deliver your order directly to you. If you are in the Sydney area, you are welcome to visit our warehouse outlet located at: Unit 1 / 108 Old Pittwater Road, Brookvale, NSW, 2100 Should you have any further questions or queries, please do not hesitate to contact our very friendly and helpful Customer Service team Monday to Friday 9am-5pm (AEST), who are more than happy to help!
We have purchased online and direct with hoselink with all the products we have. The service is very impressive and delivery is very quick. Product is excellent, we wouldn’t have anything else.
Can the hose be replaced in the Hoselink?
Hi Mary, Happy New Year!
Thank you for your question - unfortunately as the hose reels are spring loaded you are unable to replace the hose inside the reel, however we do have a hose repair kit wh...
Read moreich should resolve any problems that will occur. The hose repair kit will allow you to join two lengths of hose inside the reel and still allow the hose to retract! We designed this as we have had a few instances where hoses have been cut or puppies have taken an interest too!
we had a good 20m no tangle hose and we had terrific pressure. we then thought we would buy a good retractable 30m hose. It cost us 160 dollars. The pressure is now terrible .. I am not sure why? So i am thinking about buying this Hoselink 30m retractable hose .. I am just wondering about pressure... Any ideas?
We have the 30m superflex hose and the pressure has been fine so far. We also have shorter hoselink hoses and the pressure is fine as well. In saying that we are in rural area and use rain water sy...
Read morestems and bore water so we rely on pumps for water to work so the pressure does vary depending on how many systems we have going at one time I was able to water our front yard with 2 oscillating sprinklers and have 1 oscillating sprinkler on 30m hose out the back at the same time and they all worked with maximum pressure. Yet on other days I can only run 2 at one time. I would be hesitant to spend the dollars if the one you have doesn’t work as it would be a pressure related issue (I assume) so I’m guessing the hoselink one won’t be much better. Hope this assisted you
Thanks .. But any other hose has not had any pressure problems .. just the 1 we have now.... i am wondering if it is because the hose is narrower? i didnt think it was but maybe ... i dont know..
That would make a huge difference to the pressure, as will the length. Hoselink actually answered someone on product review who had the same issues. Might be worth taking a look at their answer. I ...
Read morepersonally would not buy any other hoses or fittings other than hoselink.... good luck
I wish to buy a hoselink but I will have to mount it on a brick wall and then to use it, I need to to go around a 90 degree angle to water the garden. Is it designed to do that ?
You won't have any problems, have a look at the Hoselink website, there is a video under hose reel, that will show you what range of movement it has. They are fantastic products
I now have 3 x 30 meter hose link retractable hoses and 1 is fitted to a fence 1 is fitted to timber house wall and one is fitted to a brick wall with no problem and the range of movement is fantastic
Hi Terry, apologies for the delay in reply we didn't get a notification for this question - weird!
Once mounted on the bracket, our hose reels will swivel on the bracket on a 180 degree movement, ...
Read moretherefore you might find this is enough to get your system to work.
As a professional maintenance gardener I'm wondering if you have ever considered pump sprayers in your product range. I currently use a variety of sprayers from the Solo pro brand to a variety of cheaper brands and have yet to be satisfied with there effectiveness. I would be very keen to hear your thoughts.
HI Morrie, thanks for taking the time to leave us your comments. We are always looking for ways to expand and improve our range wherever possible. I have put your suggestion forward on our list to be ...
Read morereviewed and if anything comes into the range, we will let you know. Kind Regards, The Hoselink Team.
How to connect 2 Mister together?
Hi Willie, thanks for taking the time to leave us your question. You would just cut the hose and then connect a pass though misting nozzle. You need to unscrew the white cap, place over the hose end, ...
Read morethen push the mister onto the hose and tighten white cap to secure in place. You can view the product manual directly on our website. If you have any further queries, please do not hesitate to contact our team on 1300 554 688. Kind Regards, The Hoselink Team.
I have bought 3 water blasters & the little water control on the side has broken of all 3 It looks like the screw that holds it on does not go far enough in has any one else had the same problem? cheers
Hi Brian,
Thanks for taking the time to leave us your feedback and sorry to hear this has happened. If you contact our team on 1300 554 688 we can definitely have a look into this further for you. Apologies for the inconvenience caused. ...
Read more Kind Regards, The Hoselink Team.
Our premium 7 function spray lever has broken at the pin. How do we repair this? Fortunately we have another spray as a spare.
Thanks for your question Brian, sorry to hear you are experiencing issues with the trigger on your spray gun. Unfortunately we do not hold this as a spare part, therefore we wouldn't be able to send t...
Read morehis out to you. If you could please contact our customer care team on 1300 900 617 we will be able to get this issue resolved for you. Thanks, The Hoselink Team
Can I purchase a retracting hose reel kit without the handpiece? Would there be any appreciable saving?
Hi Pete, thank you for your question. Our hose reel packages include everything you need to get the unit installed and start watering straight away. The price is not based on individual items included...
Read more within the package and unfortunately as they are already pre-packed we are not able to remove items and discount the price. Sorry for any inconvenience this may have caused. Kind Regards, The Hoselink Team
Hi, will the hose link high flow retractable system support the standard type sprinkler heads sold in Hardware stores. Also how much heavier/awkward is the bigger hose. Thank you, Garry
Hi Gary,
In my experience, yes. Hoselink sells a connector allowing the use of non-Hoselink sprinklers. That said, I have opted to use Hoselink sprinklers for compatibility.
I have only used the normal flow retractable hoses.
...
Hi Peter,
Thank you! this is most helpful, I will contact Hoselink to discuss further. ...
Read more Thanks GarryHi Garry, thank you for your question. Sorry for the delay in reply on this occasion. There are two options for you to use any old style accessories you have at home with a click on fitting. 1) If you...
Read more can remove the click on thread from your accessory then our Hoselink fittings will screw straight in. 2) If you are unable to remove the click on thread then you can purchase a click on adapter set for $6.90 which will work as a converter. However as this works on a click on fitting, we cannot give it a burst free guarantee like all our Hoselink fittings, therefore always better if you can avoid this. In regards to the hi-flow hose reel, the casing size is the same as our standard 30m unit. Dimensions are as follows: H49cm x W27cm x D61cm. The unit itself weighs 13.55kg (without water). If you require anymore information, just give us a shout! Kind Regards, The Hoselink team
hello, has anyone had any experience of the 18mm (red attachments) Accessory Swivel Connector?? Is it worth purchasing?
No experience with this one.
Hi there, thank you for your enquiry. The 18mm swivel connector is worth purchasing if you find the hose kinks or if you struggle to wind the hose up. The swivel connector will go between the hose and...
Read more gun and will allow you to water at any angle without affecting the hose. Kind Regards, The Hoselink Teamhi there, I have recently purchased 2 of the 7 function Metal spray Guns. All the functions work great except for the Flush function. On both spray guns the Flush function seems to spray water all over the place with no real water direction.... is this normal? Both guns do the same? What would you use the Flush setting for?
Hi there, thank you for your enquiry. The Flush Function is a bit different to what you may have seen on other brands. It produces an untidy, messy looking spray because its function is to clean all t...
Read morehe outlet holes in the gun. It can be used to dump a lot of water at low pressure without displacing any dirt or soil, in which case you would hold it only a couple of inches above the soil – you would never stand back and spray with this function (because as you have already found out, the spray pattern is unpredictable). Therefore every so often you should select the flush function and hold the gun out just to clean the spray holes. Kind Regards, The Hoselink TeamGet an answer from our members and Hoselink representatives
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