Read also:
bauhn noise cancelling headphones 2017 polocool pc-53ap/c white knight benchtop protective coating luvele supreme vacuum sealer lsvs130g homemaker pressure and slow cooker manual pope retractable hose reel manual hoselink retractable hose reel bunnings
Hoselink Questions & Answers
63 questions from our users
Adolphus B.asked
My tap is underneath my decking and awkward to get to, to turn off and on. If I connect a hose link reel would I be able to leave the tap on constantly without leaks or risk of the mains pressure blowing it off?
1 answer
I am a user of many Hoselink products however, this issue should be addressed to the Hoselink customer service section. I have found them eager to answer any queries their clients may have.
Anthony Pasked
I have received my solar sensor lights and was surprised they stayed on at a low setting and brightened when motioned detected. Unfortunately, I live in Southern Tasmania and winter has about 5 to 6 hrs of usable sunlight to charge. As they seem to not get fully charged during our colder seasons, will full discharges reduce battery life?
1 answer
Hoselink O.Hoselink
Hi Anthony,
Thank you for getting in touch.
Full discharges while the battery is not fully charged will not effect its life. While we recommend the lights get 6-8 hours of sun to fully charge we understand that this is not always possible. The lights will still function normally with a lower charge but just not for as long.
Thanks again - The Hoselink Team.
Brettasked
HI how do you stop the hose getting crossed over inside and locking up the hose, only allowing half the hose to come out, do I have to pull this apart to uncross the hose ?
2 answers
Think You should call Hoselink Help Desk as this should not happen.
I agree with John, do not open the reel . Hoselink will answer your question if you ring them after Easter.
I think you have to be careful in the way you pull the hose out as well as watching carefully as the hose retracts.
It will not retract properly if you just let it retract on its own.
Brettasked
HI how do you stop the hose getting crossed over inside and locking up the hose, only allowing half the hose to come out, do I have to pull this apart to uncross the hose ?
3 answers
Never been a problem for me. Best thing is to make sure you keep it under control while it is rewinding
Hoselink O.Hoselink
Hi Brett,
Thank you for getting in touch and I am sorry to hear you are having issues with the hose crossing over.
That is good advise as well thanks John, always helps to walk the hose back in to keep it under control.
We do not recommend opening the unit and you should be able to fix this without needing to.
If you give the hose a few short sharp pulls this will hopefully get the hose out. Once out you can retract it back in nice and slowly to layer it properly.
If this does not work, please don't hesitate to contact out Customer Service team and they will be happy to discuss this further and have this rectified for you.
Thanks again - The Hoselink Team.
thanks for the reply, apart from this we have no problems and we have two of them!
Michael Fouhyasked
where can I buy a Hoselink hose guide in NEW ZEALAND.
Your website won't let me enter a New Zealand address
1 answer
Hoselink O.Hoselink
Hi Michael,
Thank you for getting in touch. Unfortunately we only sell our products directly through us and not through any retail stores. We are not currently shipping to New Zealand as we are looking to improve the shipping process for international deliveries. We are hoping to start shipping to New Zealand again soon.
Thank you again - The Hoselink Team.
lesterasked
the hand gun trigger will not shut off when released. I purchased the hose reel about two years ago, is there a solution to this issue?
1 answer
Hoselink O.Hoselink
Hi Lester,
Thank you for contacting us. We do recommend to service the 7 function spray gun every 6-9 months.
Please find attached a link on how to service the spray gun https://www.youtube.com/watch?time_continue=1&v=DaCVsfYH--U&feature=emb_logo.
Please don't hesitate to contact our customer service team if you require any further assistance. Kind regards, The Hoselink Team
Gabby L.asked
Hi Hoselink team, Is there a replacement hose for hi pressure Washer evo works 2100 Model number #3660 excellent machine . Would love to fix it . Is there instructions to do this as well . Thank you
1 answer
Hoselink O.Hoselink
Hi Gabby,
Thank you for taking the time to leave a review.
Unfortunately we no longer stock this particular pressure washer. We do still have some spare parts for them though and if you contact our Customer Service team we would be happy to assist with this.
Thanks again, The Hoselink Team.
Joyfulasked
My spray gun is leaking from the trigger, how do I fix this please
Kind regards,
Joy
3 answers
Hi. I am sorry I cannot answer your question, but I suggest you phone Hoselink and I am sure they will solve your problem. Don.
It might be that the end of the hose where it is attached is not a straight clean cut. There are videos on Hoselink about leaks and how to fix them. Otherwise you can ring them. I hope this helps
Hoselink O.Hoselink
Hi Joy, I am sorry to hear that you are having trouble with your Spray Gun. If you could call our Customer Service Team we would be happy to help. Thanks, Hoselink Team
Valerie H.asked
Can hoselink be used with a tap timer?
3 answers
You will need to contact Hoselink as I’m sure it would with the right connectors.
They also sell their own product. Please see the link below.
https://www.hoselink.com.au/collections/irrigation-timers
yes. Hoselink offer a timer system.
Hoselink O.Hoselink
Hi Valerie, if you have a non-hoselink timer then you will need to note the outlet on that timer. If it is a male click on fitting then you will need our click on adapter set. If it is a normal tap thread then you can use our tap connector. Either way, yes you can connect your Hoselink hose to your timer. We are going to be bringing out our own tap timer very soon. Kind Regards, The Hoselink Team
edgarasked
my hoselink will only come out 15 meters
3 answers
Checking the Hoselink web site, I see the retractable hose reels come in 20, 25, and 30 metre hose lengths. If it is one of these but only releases 15 metres, there's nothing one can do. These are sealed units with powerful spring mechanisms. I suggest contacting Hoselink support. (I must admit not everyone here followed the recommendation to have the returning hose run thru a rag to keep the internal mechanisms clean. We now do.)
You haven't stipulated which length you purchased. Hoselink does sell a 15 metre unit. I have both 15 metre and 30 metre Hoselink retractable hose reels. See: https://www.hoselink.com.au/collections/hose-reels-retractable
Hoselink O.Hoselink
Hi Edgar, thank you for taking the time to contact us. We are so sorry to hear about this. Is it only retracting part of the hose not all of it? If the hose is crossed over itself on the inside of the unit then you may need you use a bit of force. Put one hand on the unit and one hand on the hose and give it a few short sharp tugs. This should hopefully untangle it. From there pull the hose out to it's full extent and then slowly walk the hose back in. Hope this is helpful. If it does not work you will need to contact our customer service team to organise a repair. Kind regards, The Hoselink Team
I have a timer I have ever used as a simple on/ off I now want to use for 20 min watering but have lost the instructions can you help. Regards terry bullen
1 answer
Hoselink O.Hoselink
Hi Terry, thank you for taking the time to contact us. We will need to know specifically which timer it is to give you the instructions. If it is the misting timer we have the manual with the instructions on the website. Kind Regards, The Hoselink Team
Daveasked
I have the Evoworks 2100 pressure cleaner. The hose has a small hole near the base. Do you have replacement hoses available or is the hose compatible with other brands?
1 answer
Hoselink O.Hoselink
Hello Dave. Thanks for reaching out. We do sell a replacement hose for $30. I am not sure if other brands would be compatible as I can only speak on behalf of Hoselink products. However if the hose is the same diameter it should work perfectly fine.
Garry Sasked
Why doesn't fertiliser disperser work
1 answer
Hoselink O.Hoselink
Hi Garry, thank you for taking the time to contact us. We have had issues with customers not being able to use the fertiliser properly due to their low water pressure. It will only work if you have good water pressure. If you contact our customer service team they should be able to assist you with this. Kind Regards, The Hoselink Team
Lynette H.asked
my hose will not fully retract
3 answers
Hi Lynette 1 of mine did that just a little, I found by turning the tap off and releasing the water pressure in the hose it's fine
Sorry that suggestion does not work!
Hoselink O.Hoselink
Hi Lynette, we are so sorry to hear this. There could be a simple solution to get your reel fixed, if you contact our customer service team we will be able to go through some troubleshooting with you to get your hose reel fixed. You can contact our team via email at [email protected] or via phone 1300 900 617. Kind Regards, The Hoselink Team
Dorothy Wasked
My hose leaks near the join to my sprayer, have l lost a washer?
4 answers
Dorothy don't think I can help make sure connector clicks on if it is easier you should have be been supplied with spares
Hoselink O.Hoselink
Hi Dorothy, thanks for your question. Sorry to hear you're experiencing a leak from the joins. If it sprays out from the joins, then it's probably due to a missing o-ring. There needs to be an o-ring in each fitting to create the water-tight seal. Can you please check there is one in each side? If you are missing one (or both) this will be causing the leak. We can send you some spare o-rings to fix this, so please get in contact with us at [email protected] and we can organise this for you. Thanks so much for your time. Kind regards, The Hoselink Team
It seems l am missing the o-rings thank you for getting back to me.
Craig L.asked
Does it fit on all taps
2 answers
Hi Craig no fits on hose end fits any 12mm hose
Hoselink O.Hoselink
Hi Craig, thanks for your question. Yes, our Universal Tap Connectors fit onto any standard size tap in Australia (3/4" or 1"). As Patricia said, the hose fittings are for 12mm hoses (internal diameter) and we also sell fittings for 18mm hoses. Both 12mm and 18mm fittings come with the Universal Tap Connectors to fit the 2 standard sizes in Australia. I hope this helps! Thanks so much for your time. Kind regards, The Hoselink Team
Chrisasked
G'day,
I've just plumbed your Misting Tap Timer into the hose line which is hooked up to a mist system. The timer is hooked up by tap > two way splitter > Timer > 30m hose to greenhouse > misting system.
In testing prior to fitting the timer the hose/misting system didn't break the connection, with the tap turned on 1/4 turn. I'm wondering if there might be a valve in the Misting Tap Timer that isn't activating, so that it shuts off the water through the timer into the hose? As soon as the frequency is reached the connection breaks at the hose > misting system.
Thanks for your help in advance,
Chris
1 answer
Hoselink O.Hoselink
Hi Chris, thank you for taking the time to contact us. We would love the opportunity to help you with this however we may need some more information about this. Would you be able to contact our customer service team so we can understand better what is going on. Kind Regards, The Hoselink Team
Ricky Hasked
Hi, just installed a misting system, has two short runs off one line (essentially a u shape) just a problem with them dripping in between runs with the timer. Would two of the drain valves at the end of the runs stop this issue? Also had it plumed strait to the tap and after disconnecting and installing the timer the two misters at the start of each run wouldn’t work.. air in the line possibly ? Any advice would be great cheers all
1 answer
Hoselink O.Hoselink
Hi Ricky, Thank you for taking the time to leave a question. Our customer service team would be more than happy to assist you with this issue. It may be something to do with excess water being in the hose even after turning off at the tap/timer. If you could please contact our customer service team they can help you solve this issue. Kind Regards, The Hoselink Team
Allan S.asked
how can i fix this problem its like the trigger is not shutting off completely ...have already replaced with new plunger didnt fix the problem
1 answer
Hoselink O.Hoselink
Hi Allan, thanks for your comment and sorry you are having this issue. A simple service with some silicon lubricant on the trigger should resolve this. I do believe we are dealing with your issue via our social media so will work with you to get this sorted. Kind Regards, The Hoselink Team
Tom Baileyasked
Which of your new fertilisers are suitable for natives?
1 answer
Hoselink O.Hoselink
Hi Tom, thanks for your question. Both of the plant health and super grow can be used on natives but not the seaweed tonic. Hope this helps! Kind Regards, The Hoselink Team
Other Garden Shops
Lifestyle Clothesline
4.7(917)Wide Span Sheds
4.6(478)TotalSpan
4.6(257)Heritage Water Tanks
4.8(63)The Tank Factory
4.8(59)Trade Tested
4.3(360)Titan Garages and Sheds
4.3(240)Alex Brushcutter Heads
4.9(32)Australian Lawn Wholesalers
4.0(184)Simply Sheds
3.7(455)Flower Power
3.8(98)EvoHeat
5.0(16)Other Garden Shops
Lifestyle Clothesline
4.7(917)Wide Span Sheds
4.6(478)TotalSpan
4.6(257)Heritage Water Tanks
4.8(63)The Tank Factory
4.8(59)
Listing monitored by Hoselink representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.