Spoke to sales assistant 30.04.19 requesting for a mini spatula I saw online (showed it was available in store), without looking or even concerned she turned me down saying the website is not correct and there was no more mini spatula. She cut me off pretty abruptly. As I turned to leave - there it was on the top shelf of the Mothers Day utensils... right infront of all our eyes. She didnt appologise and was least bit bothered about her stuff up. She totally went on to do her work. I was appalled at her behaviour. What employee culture do you e...Read more

Purchased a replacement stovetop espresso maker and realised later it was aluminium (I didn't even think to look at the time). I actually prefer stainless steel and took the item back within the hour. No refund... even though they didn't even have any stainless steel stock for me to replace with.

While I understand they are within their rights to do this, it's extremely disappointing that a larger "reputable" brand would be so stingy with their policy. My views of House has changed - while I was told they note this policy on their website, th...Read more

Purchased a Baccarat fry-pan @ $100.00 at House Malvern Central. Later did website review on the product and found that it did not have a good rating. Took it back to House expecting a refund - but they refused. Was told that their return policy is on their website! They had no signage in -store, nor did the sales person state their policy. Their receipt states "For refunds & exchange policy, please refer to our website". This almost suggests they do have a refund policy. I would expect a large chain like House to be more accommodating. Now I ...Read more

On 2 Jan 19 I was in the House store at the Chermside Shopping Centre and noticed their range of 'IROCK' cookware was advertised at 50% off. I selected a number of pans to purchase and took them to the counter to pay. The person at the register told me that the items were not on sale but were full price. I pointed out to her that they were still advertised as 50% off and pointed to the huge signs with the advertised discount directly over the items I wanted, however, she still refused to honour the advertised price. The cashier then just looked...Read more

Tried to return items that were still wrapped as per when bought as we realised they weren't suitable for what we needed after all.
The store refused to provide a refund on the products, and were not particularly polite about it.
When we purchased, the (same) sales rep could very clearly see we were unsure about whether it would be suitable, but never once mentioned the no-refund policy!
There are no readily visible signs anywhere near the POS to say they will not refund (unlike most decent businesses in this country!)

Looked it up on th...Read more

I bought a knife set from DFO Perth which was damaged the lady who sold it to me was so pushy saying if I didnt buy it that evening the sale would be over the next day - when I got home the set was damaged and I didnt want to loose out on the sale so I bought one online. I got a call at 9.21am the next day to say the set was ready for collection, I went to collect it and the shop was closed for restocking for 2 hours! when they finally reopened I was then served by a lady who was training another lady so just to check out took another 15 mins!...Read more

If you want to be insulated, presumed a thief, then by all means buy something from this store and try to return it in its original un-opened packaging still in the House shopping bag. This was my experience whilst trying to exchange a lousy ten dollar meat thermometer at the Lismore Square House shop. The shop assistant was not only curt and very rude, she implied I could have stolen the item and apparently the bag because of no receipt... which was never given to me because I paid cash and it wasn't put in the bag. I walked out of this shop s...Read more

I bought a Baccarat knife sharpener on 30/12/2017 from the Belmont store in WA and it simply did not work.
Took it back the very next day with receipt and told the salesperson behind the counter it didn't work. I had not actually asked for a refund yet, I thought the salesperson might want to discuss the issue, maybe suggest an alternative product.
Instead, she just told me straight up they have a ‘no refund policy’, they would only offer an exchange or store credit. I told her they can’t have a policy like that, it was against the law.
The ...Read more

Bought a Baccarat 1D3 Knife Sharpener on 30/12/2017 from the Belmont store in WA and it simply did not work.
Took it back the very next day with receipt and told the salesperson behind the counter it didn't work. She told me straight up they have a ‘no refund policy’, they would only offer an exchange or store credit.
I told her that they can’t have a policy like that, it was against the law.
The salesperson disagreed it was against the law and so did the one standing next to her, they were both in on it, the whole store was in on it, there ...Read more

Purchased a number of items. As I paid I realised the cost seemed higher than it should of been. I was still at the register when I checked the receipt and realised the sale sign had been put on the 6 knife block instead of the 4 knife block (which wasn't even on the shelf). I asked the girl if I could return the item as it was double the price of the sign attached. She said it's too late and that they can only give me a gift card for the amount. She then rudely went on to say that I should have read the extremely small print at the bottom...Read more

I visited the House store in Highpoint today only to be disappointed by the price discrepancy between products online and instore (excluding sale offers). To make matters worse, when I enquired about the differences in marked prices from the online store, the staff member responded "that's just the way it is" and did not even make an effort to offer me a price match. So instead of making my purchase instore, I left and made the order online with store pickup only to return in 10 minutes to retrieve the items again myself because I wasn't going ...Read more