Bought an on sale frypan from House. Got it home and realised it wasnt suitable for induction. Silly me. Took it back within an hour and no they don't do refunds. Either buy something else of the same value I dont want or spend lots more money to get the induction one. Next time I'll just buy it at Big W or Kmart because they'd have induction suitable pans at half the cost of House on sale.

I have tried to return the item I bought that was unfortunately double-gift for my friend. They were making excuses it can be done only by store manager that is in the store only on Tuesdays and Saturdays. And in the end because of their fault it was already late for the exchange as the 14 days (?!) period from the purchase expired.
Very poor customer service. Do not recommend!

Bought $950 worth of pots, and similar items from HOUSE Warehouse, after using one of the pots a couple of times ONLY within less than 2 weeks, non-stick layer started coming off like mandarine skin!
We took all items back to the store, they refused to take them back for a full refund, instead offered me a gift card!! What kind of return policy is that?!

Tried to return item (BCPrepareGarlic Slice &Dice)that didn't work properly but because it was under $25 was refused refund or exchange. Treated poorly by staff even though have bought items from store before which cost alot more, so much for loyalty program. Rang customer service for House and was told this is their policy so beware.

Went there yesterday. They have a very unfriendly female staff there. Didn't like you spending more than a few seconds choosing things. Kept walking pass to shoot you dirty glances and was curt and rough in tone of voice and body language, even when we're paying for your purchase. You get the feeling that she just wanted you out of her store. Very unwelcoming. Frankly, nobody cares even if she owned the entire chain. Nobody needs that kind of treatment.

I accidentally purchased the wrong pan from the Wuarn Ponds franchise for my wife and in less than an hour of realising this I went back to the store and refused to refund my money as it was against store policy if you change your mind. They would only offer a gift card or credit. I understood this but it was an accident not a change of mind. Even the manager refused to help. This is terrible business practice and one that is terrible word of mouth for the company.

I had to return an item and a young girl at the counter spoke to me as if I was returning something a stole. Quite short and very superior. I thought that maybe she is just like that but then I noticed her serving other customers in a much friendlier manner. Meanwhile I had to wait for nearly 20 min with a crying toddler with me. She said I had to wait for a manager who can complete the transaction which is understandable. But it was just the manner she spoke to me and looked at me, as if I was beneath her. Thankfully, the manager arrived who was really lovely and sorted everything in 2 min. Just a very dissapointing experience. Unfortunately now I am stuck with a $100 credit store.

i bought a clock from the Castle Hill store and upon arriving home 1 hour after purchase, i realised it was too small for the wall! i called the Castle Hill and asked if i could bring it back to exchange for a larger clock and was told there is NO exchange or refund!! totally not acceptable!! i should of been told this upon purchasing! needless to say i will never shop or recomend this store ever :)