HSBC Platinum Qantas

The good thing is the 1 Qantas Frequent Flyer point for $1 which is a higher than a lot of the other cards. The annual fee used to be $199 which I think is way too much, its now $79 (first year $0 for new customers) which I think is more reasonable. The app is awful, I could not get it work on my Android phone and when I finally did, it was useless and didn't have a lot of the features most banks have on their app. The website for banking is only slightly better and can be hard to track transactions over 90 days. I've called the helpdesk to try and waive the annual fee with no success. Live Chat was available and was a great help when needed.

Agree with some previous reviewers. Had issues with call centre asking me the same questions again and again multiple times. I was asked so submit copies of the documents that contain my personal details via email - this gives you an idea how they respect your privacy. They simply don't care. My application was refused with no reason provided, where is with Commonwealth bank and Amex everything went smoothly and both applications were approved the next day.
I have a feeling that HSBC does some undercover activities in Australia and pretend to look like a decent bank offering different products.

Sign up promo was never added to account and online web app and photo app is 0/10 but otherwise to works and the fees are not awful but better options do exist.

My application is being processed and they have already given me reasons to doubt their competence....
Feel like they don't have their facts together before they call you.
I submitted a document online and 30 mins later a guy called asked me to submit that same thing. Maybe their system needs more time to F5? Ok, fair enough. But what would you say about other things I submitted online only to have them emailed me a day later to ask again(?!?!)
I agree with the other review about their call center! There is this weird accent they put on that make it a real pain to talk to them over the phone.
I'll update this review once I go through till the end. Let's see.

HSBC Platinum Qantas Credit card claims to give you a qantas point for every $1 you spend. But it doesn't say you that there will be only few places where you can get the points. I have spent more than $3500 to get 60k bonus points and I have been told that I can't get the points for paying electricity/gas/water bills, car rego, taxes, etc. This is rip off they charged me $200 yearly fee. Customer service representative was unprofessional and didn't know about their all exclusion list and they expect us to read their full terms and conditions before taking this card.
Stay AWAY from HSBC loyalty cards.