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No contact,from Owner
The only time the Owner will answer a review is if its positive. Don't want to know You if a product is faulty,two months waiting for a reply.there communication Sucks .
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IanPerth
- 2 reviews
Vindictive Manager That Will Not Acknowledge Mistakes
Phone order person could not have tried harder and I had no prior experience in parts required so the wrong parts were supplied.One simple question by Huntsman would have ensured the correct parts were supplied.
The quality of the parts is yet to be proven or dis-proven and they have a very large and comprehensive range.
Except that they do not supply the bearing buddies to fit the hubs that they supplied and they were fully aware the hubs were for a boat trailer.
I suspect the manager Lisa is a owner or shareholder and will not part with money even after she has proven herself wrong.She is a vindictive know all and hates being stood up to.I regret I do not have a forum to say what I really think.
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What you order is exactly what you get
Outstanding product for the money,clearly professionals at DIY trailer kits knowing what’s needed
Not one thing missing,which I’ve experienced with other suppliers
Will be using again without any hesitation.
Thank you Huntsman crew
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Darren B.Greater Melbourne (Outer), VIC
Great to deal with
Hunstman Products should be your first and last stop for trailer, off road and caravan supplies. Have been buying odd bits and pieces from them for a few years for my various little projects. Always helpful and know their parts and can help with ideas and suggestions. I have even bought the wrong item and the exchange was easy and stress free.
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Michael S.Metropolitan Adelaide, SA
BEWARE
Don't use these guys they are dishonest. This is the second set of tyres I have purchased. These were out of alignment like the first set. Dan promised to have them fixed, but he lied and did not. BEWARE. Poor customer service.
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MarkGreater Melbourne (Outer), VIC
Great blokes
Good bunch of blokes good service easy to find. cheap with great products quick service order on line and got them fitted at the store. The factory is very clean too.
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ChopperGreater Melbourne (Outer), VIC
Good customer service
Nice friendly and efficient. I recommend this one stop shop tyres rims and wheel alignment. Good prices and gaming area for entertainment while you wait for your car. Overall good service
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Sarah T
- 2 reviews
Absolutely terrible
Ordered parts through eBay. Was charged postage, even though they were being picked up. Parts were incorrect. Manager decided they were correct and treated me like an idiot. Attempted to resolve issues with manager. Got nowhere.
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Great products great service
Great service good quality products higly recomend visiting huntsman products! They had exactly what i needed at a very affordable price with great quality products and with free daytona games while u wait
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GriffoGreater Melbourne (Outer), VIC
- Verified customer
Great service and knowledge.
Quick and easy service. 10 mins everything i needed at a great price. Will be coming back forsure. Everything you need is here for trailers for boating and motorbikes and camping. Loved it
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Stewart D.Greater Melbourne (Outer), VIC
Great store
firstly the prices are fantastic and the service is also excellent, the staff are always friendly and helpful with any questions you might have . You can walk in off the street or buy online
All in all a great store
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Excellent Service
Dealt with Matt right from the get go in search of my 15x10 pro comp alloys, turns out last 4 in OZ. Very happy customer will be back in future.
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The reviewer stated that an incentive was offered for this review
Pete S.South East Queensland, QLD
- 2 reviews
Fantastic service and incredibly professional.
The team at Hunstman are just fantastic. Had a few issues with delivery (not their fault) and the literally bent over backwards to help fix everything.
Bought two caravan rims with tyres, and their after sales backup cannot be faulted. Even replied late at night after business hours.
Highly recommended business. If you need anything for trailer or caravan, then make sure you go to these guys first.
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Richard K.Greater Melbourne (Outer), VIC
Top company! Awesome service
I got a mint set of tyres fitted for half the cost of my regular tyre fitter. Played Daytona with my son and got free coffee while I waited! They had an awesome range to choose from and everyone from my 4wd club only come to these guys!
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Reloaded TrailersGreater Melbourne (Outer), VIC
Great Staff and know there stuff
Always get all my trailer parts from these guys, they are always helpful and know there stuff. great show room with great waiting area. and now get all my wheels and tyres for all my trailers and cars and 4wd
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Lindsay HinzeSouth East Queensland, QLD
Inderpendent trailer axle
Great response, received the parts quickly, this is the third time I have purchased from huntsman products and will continue to do so, I have had no bad dealings with them.Lindsay.
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Lone R.Southwest, VIC
Great after sales service
Last week went to Huntsman Products from Geelong and purchased a complete set of 4 wheel disc brake assembly along with new custom axles,springs and Alko braking system. their knowledge of what i needed was so helpful. I needed to go back for adjustment and found these guy's very helpful and went beyond what i needed . I'm sold on this company.
John.
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BerndGippsland, VIC
- 2 reviews
Disgustingly poor quality product
I purchased 4 steel rims for my Nissan Navara About 2 years ago. 3 of the 4 rims proved to be faulty as the have cracked. Twice in 2 years I have been let down in remote areas by poor quality rims from Huntsman. This should not happen with Steel rims. Was told the items were out of warranty. Bad Luck !!!
I would never buy anything from this company again.
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Cory
- 2 reviews
No service
First time I ordered four 1000kg diy trailer kits, 8 wheels and 4 jack stands, went to pick them up the next day, found out that my order wasn’t even given to the guys on the floor, had to wait over 1 1/2 hours.
Yesterday I ordered a 1400kg braked fit trailer kit with jockey wheel and wheels, I had my employee call to make sure I wasn’t going to be waiting for a order that AGAIN should’ve been ready, I got there to find it wasn’t, they had issues with the wheels, I then ordered different ones and was told it’ll be 15 minute wait, in that 15 mi...Read more
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UnhappyGreater Melbourne (Metropolitan), VIC
Steer clear. These guys don’t honour warranty.
Had complete failure of leaf spring package. Centre pin sheered. Axle dislodged and caused damage. Lucky I was going slow. Could’ve killed someone. Tyre shredded. Leafs damaged, caravan damaged. Sent them many polite emails requesting warranty. Answer I was given. We can sell you the parts you need to get you going again. They don’t stand by there products. Beware. These guys product are inferior and worst of all they leave you in the learch. If you care for the safety of others. Steer clear.
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