When you sign up you get to a Demo account (which is a CFD account) that has a lot of functionality. When you follow their videos for training they actively encourage using the benefits of these functions, e.g. trailing stops, deals vs orders, etc.
However, when you open a trading account (non-CFD) you do not get these functions with these safety features to protect your positions.
CFD accounts also come with interest charges that is very well hidden in mentioning anywhere. No wonder they put a warning on that people lose money using this. It is NOT a good account for long trades.
Buyer beware!

I shorted Webjet (WEB) and bought back my position at a tidy profit during their capital raising recently. For some unknown reason to me they have shorted the same amount of shares at the raising price and put that on my account. I never would have done that as I saw the raising price as rock bottom for the shares. Now the shares have risen and I'm sitting on a substantial loss. Took my an hour and half to finally get service and then when I wished to escalate my complaint they simply didn't even put me through to a manager. Shocking, appalling company operating beyond decency and probably beyond the law!!!!!

IG offers a platform for $40 or so per month called PRT. Despite so many requests they have managed to make everyone wait for over a year for software update to new version (after the platform company made new version available over a year ago). Release date is moving every month. Discussion boards are filled with complaints. Extremely unreasonable. Keeps making excuses. Not sure why we pay so much fees and charges. After new software is already available, IG has already made customers wait for more than a year for that new software. Quite disgusted. Closing account soon. Unreliable. Many traders who i know are looking to do the same for this very reason.

These guys are robbers ... Fees are over the top especially the overnight $20 . Too hard to make money even when you profit from trades you can still lose . Please don't do it

I know it is how they make money, but when you buy a minimum size of Brent oil, it cost's $20/day to hold the position because they take $20 away from you as a daily interest!
Even holdig AUDJPY long position steals a bit of interest, too.
I was hoping to trade long term but mentally impossible to hold a position.

Just for a record, Brent oil long position used to give me a positive interest before this Corona-shock, but it was something like $5/day.

Now they calculate interest rate using AUD LIBOR, which you cannot find on website now a days.
That makes it very unclear how they come up with those numbers.

Took me less than 10mins to start an account. deposit is very easy and no question is asked. After i find out about their hidden fees i tried to withdraw back to the SAME bank account and that's when all the red tape suddenly appeared. Asking for numerous evidence and then declined when I provided them. Tried to call several times, no one have answered yet.
The subscription fee make it hard for long term investors, you have to trade every month. NO customer services at all.

Hello,
I am really frustrated by IG. 2 week Ago I placed an order for Australian index 200 ending with huge losses. If I was beaten by the market, I have nothing to say. But I found IG put the trading size 15 as default. My loss was enlarged and out of my control. I am really angry with this. How is this come? This is my third trade and I only played with size 1.
Their service centre don't even want to reply my email for 2 weeks.
It seems that this trading platform is full with traps and tricks. I can’t accept it and consider to report to Australian watchdog.

They cancelled my withdrawals until I provided bank statements. I submitted copies of bank statements and I got emails from payments that it's ok, only to have the withdrawal rejected again, this time by the help desk.
A very unprofessional outfit, must be very careful dealing with them.

I see that many people are in the same boat as me. I used IG because they had no fees, then they introduced a $50 per quarter fee for "inactivity" which they then renamed to a "subscription fee". I was disgusted and transferred all my shares from IG only to find that IG CONTINUE TO CHARGE $50 per quarter AFTER TRANSFERING ALL SHARES. I think there must be a lot of people who are now being charged a fee for no service by IG and would welcome a group action against them.

These guys were great UNTIL they introduced the fee for inactivity. I joined as they advertised NO fees then they turn around and add them. Not what I signed up for so leaving. This is not a good platform for small investors who only make a few trades per year.

I don't trade much so got annoyed when they announced there will be $50 quarterly fee unless you trade 3 times in that quarter.
So only recommend to someone who's planning to trade regularly!

This organisation cannot be trusted. When I signed up they had decent brokerage - then they get your details and change it so that you have to pay excessive inactivity fees if you do not trade. This is classic bait & switch. Avoid.

They advertise $8 trading fee but have hidden fees - up to $200 per year if you do not frequently trade. Withdrawing cash has restrictions and can take several days. Platform is not user-friendly.

Please do not trust finder.com.au or ratecity.com.au, as they are marketing IG as low fee and zero account maintenance fees.
High Account Maintenance fee on quarterly basis $50. For example if you buy 5 shares in 1st quarter and no purchase in other 3 quater you will pay (5*8 +50*3=$190) compare to any other trade platforms. Commsec and other platforms is much better witj lot options and cheap than IG.

My 18yo son had saved up money in his bank account ready to buy some shares. IG will not approve his account and despite calling IG, they never called back or activate his account. Commsec approved it and he bought AND paid for his shares within 24 hours.