ING

Breakdown on my way home called ING, been advised someone will be there to help me within an hour, more then an hour still waiting, now advised me another hour and if I don’t get help call them again crap service

I have nothing but good things to say about ING. I had been with Commonwealth Bank for the last 10 years and decided to make the switch to ING about 4 months ago (may have had something to do with reading the barefoot investor book). I wish I had made the change years ago!! Love the 'No ATM' fees, and not to mention the interest I make on my savings. When I compare the atms fees I've been charged with Commbank over the years and also the minimal interest earned on my savings, its a joke! Loved ING so much that I ended up taking out a home loan with them as well. Have had no issues at all. Thanks ING :)

Had 45% deposit for home loan, professional employment and application process and the people were both terrible.
Many exaggerations and my app touched 4 different persons.
So much for customer service.
Worst ever!!!!!

10 years with the bank which means 0 loyalty.. and dealing with rude staff (especially [name removed]).
Website is antiquated and they need to learn about e-forms. Plenty of people write about how good their savings account is.. which is fine, but this 1 star rating is based purely on dealing with their mortgage department. Stay away.

I’ve had my savings with ING for around 6 years and their customer service is excellent - far superior to NAB. ING Staff are intelligent and switched on and authentically helpful.

Comparatively NAB are ignorant time wasters who are “pretending” to be helpful. Makes one feel nauseas and irritated.

ING online system easy too.

I wonder if ING do business banking ???

I had a year fixed term account with ING. I needed the money in a hurry. David at [email protected] were very understanding and helpful. I got my money in time. Thank you

Disappointed. Disgusting customer service, I was left feeling sick to my stomach. How dare they let someone speak to a customer in that tone, is honestly so bizarre. I used to love this bank... until they reduced their interest to a terrible big 4 rate, glad to be moving soon.

Tried to open an everyday transactional account and a savings account. Seems pretty basic to me - it was anything but. Why it took almost 3 weeks of back and forth to contact them I have no idea. And they don't email you or text you with what they need from you - they text you telling you to call them. This happened 4 times just trying to open the accounts. With the 5th call to them I couldn't be bothered putting up with the run arounds anymore and cancelled the accounts. Worst first experience I've ever had with a financial institution.

Have all my banking coming over to ING. Love the round up saver and the Easy to use nabbing app. 2020 so I don't really need to contact my bank. Live chat is also not secure so I won't use them

Had a term deposit that matured 30.12. Hard copy statement arrived 6.1.20. I missed the 7 day grace period to change instructions by 1 day. Nil, zero flexibility offered by ING - really poor form. Will not bank with them again - it was a significant term deposit.

I directly transferred money to my ING direct account on Thursday it is now Wednesday and I still can’t see the money in the account. Called ING direct and complained still didn’t fix the problem. Will be cancelling my accounts with ING direct as soon as I can transfer my money back into my other account. Very disappointed

I've had an account with them for 2 or 3 years but I've never been able to do anything other than transfer money into it. I wanted to take my money out because it's a useless account but I don't have a client number. All the info on the site is useless because I don't have a card or any statements from them and when I called it said there was a retrieval tool that doesn't exist. When I tried again it said there was a link on the login page but there isn't. awful, will never use again, stole my money.

A great bank! They even implemented a suggested improvement I made to them with regards to their phone app. I have been with ING bank for a few years now and have found them quite helpful, this is the icing on the cake!

Every interaction I have with ING results in dissatisfaction. They are fine if you don't need to interact with any of their staff. Staff talk over the top of you and couldn't care less about assisting you. You would typically need to contact multiple times to have a matter resolved. Today the representative just kept saying is there anything else I can help you with, before Id finished speaking and he hadnt even helped with my initial issue! Ill be going elsewhere after my interaction today

Discovered ING myself and from others. Searched ING's competitive rates.
ING Savings Maximiser is a definite 100% backup from Primary Savings Account.
Would and could 100% recommend ING to anyone If preferred to.

I've been with ING for many years and love this bank. They have one of the best banking apps in my opinion, very easy to use and great layout. Last year I did a trip to Italy and also took advantage of their 0% overseas fees and zero atm fees on the account. That helped save a lot in overseas fees and was a great feature they offer.

My past experience with their telephone customer service has been good and matters resolved quickly when requested. I would recommend this bank.