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ING Questions & Answers
15 questions from our users
kelvinbasked
can't get into anything including my account. forgot access code I had years ago and can't change it as I have a new phone and number. I can't even talk to someone about it as your animator on the phones insists on a code. I need help
No answers
Wendyasked
Can you set up a weekly or fortnightly transfer to another account?
Alonaasked
Do ING allow 3 members in joint accounts?
christopherasked
what are the conditions to receive extra interest. is it applied to both accounts
Michelle Masked
Who exactly qualifies for a credit card with these guys? I was told 3 days ago I was 'conditionally approved' for a $10K credit card after providing an initial raft of information and bank statements. Just needed to verify income (which I did in the form required - payslips) and dividends from my company (which I did in one of the forms required) and this morning received a 'sorry you do not meet our credit criteria'. Even my payslips show income over $100,000 and my credit file which they no doubt have should show that any credit card debt i have is paid in full each month.
1 answer
They are the worst bank for credit cards they refuse just about everyone who applies go somewhere else
Naomiasked
How is ING for car insurance?? Does anyone have any experience??
I have been doing general banking with them for about 3 years with no issues.
4 answers
Their insurance is underwritten by auto & general ltd owners of budget direct & quite a few insurance companies you are better off going direct to the insurance company & getting a quote 1st then compare that with ING paying insurance thru the bank the insurance company pays the bank a commission which would add to your premium Before you commit check the reviews for auto & general
The auto and general reviews are terrible...
the banks insurance is auto & general i thought it was thru the bank until i looked at the banks insurance web site & down the bottom of the page in small print underwritten by auto & general ltd. they own budget direct
Laraasked
Would ING be a good bank to open a savings account with? I do not want to withdraw money, just save it. I'm trying to choose a different bank than my normal one so I cannot have instant access to it, to avoid temptation.
5 answers
No, I would definitely go to Westpac and open a Westpac eSaver and go down to the branch then ask them to put a block on it so you can only withdraw at the branch so avoid temptation like I do.
No, most of the time during transactions they have no idea where your money is
Yes ING is good i have been with them 15 yrs Forget westpac
LetsTalkasked
Does anyone have real life issues with ING on Term Deposits?
4 answers
Have not used them for term deposits
Yes - we have a number of term deposits split by bank, amount and timing. Although ING have a secret limit of 9 term deposits per customer. Too bad they don't make this known to you until you try to open the 10th. Their excuse is flimsy - "it's because that's the limit" they say. Wow, now I'm convinced by that logical adult response.
Rates are ok-ish and systems are good. Customer service is patchy, as per the above example.
Thanks SteveB. That's assuring.
Harry Pasked
What I would like to know is ing as safe as Austrslians big four banks
2 answers
Short answer is no, it isn’t. When I have a problem with anyone of the big 4 (I’m with 2 of the 4) there is a branch I can go to and I can speak to a “real” live person. My experience so far with the big 4 has been one of trust, they ring back when they say they will. They respond to queries and complaints. This might not seem like a big deal, but trust me when things go wrong you want an actual person.
All banks in Australia are covered by the Federal government savings guarantee up to $250,000. If you have more than that you need to split it up between different banks. I'd be more worried about ING (and others) changing their rules for bonus interest rate and the maximum amount you can have in the account to keep the bonus rate. You need to monitor them all the time to see when they change the rules otherwise you could lose out on hundreds of dollars in interest in the month.
Colasked
Should this bank be the trigger for a banking enquiry?
1 answer
Why a rather stupid question if you dont state reasons for why they should be investigated
keepsasked
any idea if they are getting a credit card service anytime soon?
3 answers
Yes but don't bother I have just closed my account after two months. You can't even pay bills with it.
Yes they are getting it shortly after I spoke to them in September. Dont take any notice of the knockers Some of them shouldnt be allowed out the gate on their own
Yes they have. Full service credit card available.
Rosegeeasked
How the f am i meant to withdraw cash with no pin is my pin what i put in when creating my debit account?
1 answer
Why dont you ring and ask them We dont know any more than you. Hardly their fault you dont know what you are doing when setting up the account
Ammmyasked
I'm trying to find out what bank is better to open my first account on I'm 15?
4 answers
Without knowing where you live my broad recommendation would be the Commonwealth Bank based on current service levels and product range.
I have a son in your situation and Ing will not let you open a account until you are 18. When you turn 18 please take my advice and stay away from ING as they have been the worst bank I have dealt with.
Certainly not ING
Norman Whitfieldasked
What are Interest rates on Term deposits?
5 answers
No idea. Ask them yourself.
They constantly change. Beware of a home loan with them, their latest interest rate increase was higher than the big banks. They are an internet bank so it is difficult to talk to a decision maker.
Please do not trust Ing! They have the worst service ever
Pat8asked
Is ING government guaranteed?
5 answers
I had to look it up on their website but yes they are. i would have been surprised if they weren't!
Latest bonus of ING is that if you use pay wave facilities they give you 5% cash back instantly.
SO for every $100 you shop you get $5 back, that is higher that the interest rate of most banks!!
2% rebate now ?
Yeah, it is 2% now as I am with them.
Other Banks
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Bank Australia
4.2(750)Auswide Bank
4.4(177)Qudos Bank
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4.3(16)
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