Jayco Australia

Have owned a brand new swift touring for 12 months..the quality of the build was shocking we have had so many things just fall apart/off and integeral parts like bed slides and seats just fail. Screws snapping, canvas wearing at corners, table not fitted correctly. All good and well to have them covered by warranty but when you are out travelling u cant get them sorted..wont buy a jayco product again

We paid $ 28,000 for a brand new van and did not get hot water system in our van which we thought would be included
Very disappointed
The roof has marks on it as well
The refrigerator does not get cold
Would not recommend this model

VIN 6AM000000K1X70526
Bought this new in November 2022. There were some minor adjustments to be made at the first service to cupboards and drawers, and one of the marker lights was full of water and not working. When we got it home, I got the ladder out and inspected the roof. The stick-on solar panel was burnt out and not operating. Caravanland said that they would replace it at the first service, which they did.

In June 2020 we took the van to Shark Bay where it rained and caused water to run along the bathroom floor and alongside the bed.

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Really disappointed we have brought a new optimum motorhome last month .
the problem is with the instant hot water system (Suburban Storage hot Water Heater) it takes nearly 15 litres of water before it is hot.

I just bought a new 2018 Journey Outback single axle . Was going great until I took it on a gravel road. Most of drawer fixings have pulled off and an overhead cupboard has nearly fallen off. It was only then that I noticed how inferior the cabinet work was. The most dissapointing thing was the dust entry into all the cupboards.Which ruined our trip.
I have just done a 200km round trip to get the work done under warranty and they just slapped a bit of silicone around and put a couple of bigger screws in. Hence I dont have much faith the dust ...

20 months old an still cant get plumbing problem fixed. When I connect hose to mains water it dribbles out of the taps, no problems using tank water with pump.. Been into 2 different Jayco service centres and still not working. Now leaking water underneath, steadily when water heater is on. Hoses keep coming loose.
Would never recommend Jayco, Would never buy one again.
My previous van ( not Jayco) was excellent, never any problems.

Bought brand new journey 2018 list of problems:floor soft only solution have extra braces fitted undervan they fitted 8 : wheels scrubbing out in under 5000 km twice they replaced 2 tyres I insisted on 8 ply light truck tyres I have bought 2 myself they say the problem has been fixed I’ll wait and see : fridge on / off button didn’t work : draws falling apart: water going in utensil draw from sink : kitchen edging not finished off:vanity tap fell out: toilet roll holder falls apart:brand new van you just don’t expect so many problems from a company that you would think would have seen all these problems before and would have ironed out before releasing on onto trusting customers

We haven't even been off road and as soon as we drive on normal roads the draws pop out so we have to tie them down everytime we take off they (jayco) have used the tiniest screws its really pathetic especially with the price you pay for there vans very poor quality

Poor workmanship in my motorhome. Electric bed issues and repairs often, its only one year old! The Renault however is brilliant. Whilst majority of service staff in Newcastle go out of their way to assist in repairing issues one aggressive service staff member had me to tears. I have basically been told to find somewhere else to get services completed. Not a good experience Jayco!

I brought a new motorhome from page bros Melbourne on handover there was trim that had to be glued back which I pointed out weeks before. Started our journey back to townsvile only to find out the aircon didn't work contacted page bros and we got it booked into Renault at port maquary they had a look only to be told they were booked out for three days, so we continued with our journey. Called in at Mackay to register the vehicle only to be told by them we have to get a roadworthy and gas compliance certificate, I couldn't believe this I said t...

Told and priced $300 for jayco easylifts and fitting so went online to find the jayco easylifts from jayco cost $103 a pair plus postage of $30 and the is from jayco in Queenbeanne NSW

I recently bought a jayco j8 expected to be able to pick up next day after i had paid for it, but no 9 days to delivery. I am a motor mechanic and have worked in the industry for over 35 year it has no motor, gear box or diffs If I walked into a kenworth dealer paid my 250.000 dollars i would drive out that day or the next day not 9 days later I do not understand how it takes 9 day to check a caravan for delivery please explain to me why.
I am a truck driver now,and days off are a premuim, now i have to schedule around them and loose 900 dolla...

We bought a used Jayco Mercedes Conquest with 20,000 km on it. Found out the wheel alignment was still at factory settings when the Cab chassis was built in Germany. Neither Jayco nor dealer bothered to do a proper alignment after the motor home was built. The left front tyre was riding on less than 1/3 of the tread. Very unsafe and causes excess tyre wear. Camber bolts had to be fitted to get proper alignment (went to Goodyear as best price). When purchasing any new motorhome make sure as part of the deal that they align the wheels.

Jayco does not accept responsibility and says it should be covered by Mercedes Warranty which of course has nothing to do with warranty as Jayco added the motorhome unit to the cab chassis.