Jayco 21 ft Silverline 21.65-4

We have a 2016 Jayco Silverline Outback. Having worked hard to afford a luxury van, we are very careful to follow all manufacturers instructions. While sitting in a fully enclosed shed between trips the bathroom window developed cracks, top and bottom. The dealer where we bought the van, Jayco and Dometic have all failed to help in any way. The Dometic employee continually accused us of using chemicals to clean the van with, that must have damaged the window. I assured him verbally and by email that was not the case and if it were, why was the damage to only one window??? I have seen reviews from other owners stating the same issue. Beware of Jayco's windows, they will not admit to faults.

Our 2014 Silverline was supplied to us with existing faults at the handover. Thought it would be easy to get them repaired. How wrong where we. It took months to get into a dealer to have it repaired & they did a shocking job. It then went to an independent repairer to have it done correctly. A wall then swelled due to a major water leak. The selling dealership carried out the repair & its still not completely finalized after 18 months. Jayco are great value for money however product quality & service is appauling. Going to Melb Caravan show this weekend to find a replacement. NOT a Jayco. been there done that .

We have travelled most of the country in it, on all sorts of weathered roads and in all sorts of weather conditions, including cyclonic - no leaks, however she isnt a fan of the wind! The height on the van makes it difficult to tow on extreme windy days - which is fairly normal I think.
It tows beautifully otherwise, and with the brake lock system ( tried and tested) this is an amazing piece to ensure the van does not leave the road. Other than some issues with the springs initially which Jayco have had changed under our warranty, we are having an amazing experience with our Jayco van.

Love our Silverline. Initial shakedown trip to Yamba, two huge storms with hail, no problem, no leaks. If you are considering a Silverline, go for it. You might have a few minor issues but they will happily be addressed by your Jayco Dealer (well ours were - Jayco St Marys are awesome).

We used to have a Sterling, which was also fantastic. For the amount you pay for these vans, you get so much. Don’t be put off by the ‘Negative Brigade’. Lovely Silverline!